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Full Time Cruise Call Center Jobs (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

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Full Time Cruise Call Center information

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How much do full time cruise call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for full time cruise call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a full time cruise call center?

A Full Time Cruise Call Center job involves working as a customer service representative for a cruise line or travel agency. Employees answer calls from customers, assist with booking cruises, provide information about itineraries, resolve issues, and handle changes or cancellations. The position typically requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Full-time roles usually offer a set number of hours per week, benefits, and opportunities for advancement within the travel industry.

What are the key skills and qualifications needed to thrive as a full time cruise call center representative?

To excel as a Full Time Cruise Call Center Representative, you need strong customer service skills, effective verbal communication, and a high school diploma or equivalent. Familiarity with reservation systems, CRM software, and telephony platforms is commonly required, and some employers may prefer experience in the travel or hospitality industry. Outstanding problem-solving, patience, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure efficient booking processes, high customer satisfaction, and the ability to handle a variety of inquiries in a fast-paced environment.

What are some common challenges faced by agents in a full time cruise call center, and how can they be managed?

Agents in a full-time cruise call center often encounter challenges such as handling high call volumes during peak booking seasons, addressing complex travel inquiries, and managing customer expectations regarding cancellations or itinerary changes. To manage these challenges, it is important to develop strong communication and problem-solving skills, stay updated on the latest cruise line offerings, and utilize company-provided support tools efficiently. Team collaboration and ongoing training sessions are also key in ensuring agents can provide accurate information and maintain a high level of customer satisfaction.

What is the difference between Full Time Cruise Call Center vs Full Time Travel Customer Service Representative?

AspectFull Time Cruise Call CenterFull Time Travel Customer Service Representative
CredentialsCustomer service experience, communication skillsCustomer service experience, communication skills
Work EnvironmentCall center, cruise industryOffice or remote, travel industry
Industry UsagePrimarily cruise lines and travel agenciesTravel agencies, tour operators
Job FocusBooking, inquiries, support for cruise passengersBooking, inquiries, support for various travel services

Both roles involve customer service and communication skills, but the Full Time Cruise Call Center specifically focuses on supporting cruise passengers within the cruise industry, often in a call center environment. In contrast, the Full Time Travel Customer Service Representative may handle a broader range of travel services across different sectors. The choice depends on your industry preference and experience in cruise or general travel services.

What cities are hiring for Full Time Cruise Call Center jobs?

Cities with the most Full Time Cruise Call Center job openings:

What are the most commonly searched types of Cruise Call Center jobs?

The most popular types of Cruise Call Center jobs are:

Full Time Cruise Call Center jobs near you

Call Center Manager

JT Services

Claremore, OK

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Call Center Manager – JT Services (Claremore, OK)

Salary: $45,000–$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry

JT Services is growing fast, and we’re looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.

If you’re ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions — this is your opportunity.

 
Position Overview

The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services’ call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.

 
Key Responsibilities Leadership & Team Development

  • Lead, coach, and develop CSRs to meet KPIs and performance standards

  • Conduct call reviews, coaching sessions, and performance check-ins

  • Maintain staffing levels, scheduling coverage, and call center readiness

  • Build a positive, accountable, customer-focused culture

Operational Excellence

  • Own inbound and outbound call performance

  • Ensure adherence to scripts, call control standards, and customer experience expectations

  • Monitor call queues, call volumes, and response times

  • Maintain a clean, accurate, and green 3‑day call board

Performance & KPI Management

  • Track and report daily, weekly, and monthly KPIs

  • Drive membership sales, outbound follow-ups, and rehash opportunities

  • Identify performance gaps and implement corrective action plans

  • Align call center goals with company revenue targets

Cross-Department Collaboration

  • Work closely with Dispatch to support scheduling and job flow

  • Coordinate with Service Managers to support technician productivity

  • Partner with Marketing to understand lead flow and call demand

  • Communicate trends, issues, and opportunities to leadership

Quality Control & Compliance

  • Ensure accurate customer data entry, job notes, and membership tagging

  • Maintain compliance with call recording standards and privacy requirements

  • Resolve escalated customer concerns before they reach upper management

 
Success Indicators

  • Strong inbound/outbound conversion

  • Monthly membership sales targets achieved

  • 3‑day call board green 90%+

  • High call quality, accuracy, and professionalism

  • Reduced escalations and improved customer satisfaction

  • Strong collaboration with Dispatch and field leadership

 
Required Skills & Qualifications

  • 2+ years of call center leadership experience (home services preferred)

  • Strong understanding of booking rates, call flow, and customer experience

  • Excellent communication, coaching, and conflict-resolution skills

  • Ability to analyze performance data and make informed decisions

  • Proficiency with call center software, scheduling systems, and CRM platforms

  • High level of organization, accountability, and follow-through

 
Compensation

  • Base Salary: $45,000–$65,000/year (depending on experience)

  • Monthly performance bonus based on KPI achievement

  • Benefits package per company policy, including:

    • Medical, Dental, Vision

    • 401(k)

    • Paid Time Off

    • Company-paid wellness perks

    • Birthday PTO

    • Professional development opportunities

    • Team events & company culture focused on growth

 
Ready to Lead a Winning Team?

If you’re passionate about leadership, customer experience, and driving results — JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.