ZipRecruiter

Log In

1

Cruise Call Center Jobs (NOW HIRING)

Norwegian Cruise Line

We're Hiring

Mesa, AZ

$10 - $12/hr

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities! ~Class ... Minimum 1-year of sales experience in a call center environment assisting existing and/or potential ...

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities! ~Class ... Minimum 1-year of sales experience in a call center environment assisting existing and/or potential ...

Margaritaville at Sea

CS Level 1

Orlando, FL

$14.50 - $18.75/hr

Responsibilities The CS Level 1 customer support in a high-volume inbound call center environment by responding to a wide range of pre- and post-cruise inquiries. Delivers accurate information and ...

American Cruise Lines

Be Seen First

Inside Sales Representative

Sandy, UT · On-site

$60K - $100K/yr

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

American Cruise Lines

Be Seen First

Sales Representative

Sandy, UT · On-site

$60K - $100K/yr

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

New

next page

Showing results 1-20

All JobsCruise Call Center Jobs

Cruise Call Center information

See salary details

$10

$17

$25

How much do cruise call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for cruise call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Cruise Call Center job?

A Cruise Call Center job involves assisting customers with booking cruises, answering inquiries about destinations, pricing, itineraries, and policies, and handling changes or cancellations. Agents provide excellent customer service over the phone, email, or chat while ensuring a smooth booking experience. Strong communication skills, knowledge of cruise offerings, and problem-solving abilities are essential for success in this role.

What does a typical day look like for a Cruise Call Center representative?

A typical day for a Cruise Call Center representative involves answering inbound calls from prospective and current customers, assisting with booking cruises, providing information about itineraries, and resolving concerns or issues. You may also handle emails and follow up with guests about ongoing reservations or special requests. Team members often work in a collaborative, fast-paced environment, relying on clear communication and active listening to meet customer needs. Regular training and team meetings are common to stay updated on promotions, systems, and company policies, creating opportunities for professional growth and advancement within the travel industry.

What are the key skills and qualifications needed to thrive in the Cruise Call Center position, and why are they important?

To excel in a Cruise Call Center role, you typically need strong communication skills, customer service experience, and proficiency in handling reservations or sales processes, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and booking systems is highly beneficial. Excellent problem-solving abilities, patience, and the capacity to remain calm under pressure are standout soft skills in this environment. These competencies are crucial for delivering exceptional guest service, efficiently managing inquiries, and ensuring smooth cruise booking experiences.

More about Cruise Call Center jobs
What cities are hiring for Cruise Call Center jobs? Cities with the most Cruise Call Center job openings:
What are the most commonly searched types of Cruise Call Center jobs? The most popular types of Cruise Call Center jobs are:
What states have the most Cruise Call Center jobs? States with the most job openings for Cruise Call Center jobs include:
What job categories do people searching Cruise Call Center jobs look for? The top searched job categories for Cruise Call Center jobs are:
Cruise Call Center jobs near you
Infographic showing various Cruise Call Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 98% Full Time, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Reservation Agent

Call Center Reservation Agent

Cross Sound Ferry Services

New London, CT

$18/hr

Other

Posted 11 days ago

Job description

Job Openings >> Call Center Reservation Agent
Call Center Reservation Agent
Summary
Title: Call Center Reservation Agent ID: 1002 Location: New London, CT Department: Reservations
More about this job >
Description

Seasonal Call Center Reservation Agent

Cross Sound Ferry is seeking reliable, highly motivated individuals in our call center for our 2026 season. The job of a reservation agent focuses on customer service and assisting to ensure a positive experience. You will assist customers over the phone who are traveling in between New London, CT and Orient, NY, as well as our seasonal Block Island trips and Lighthouse Cruises. Must have excellent communication skills, as well as some experience with computers. Call center experience preferred. This seasonal position will be part time with more hours available during summer. Must be willing to work weekends, holidays, and evening hours.
Starting Rate: $18.00/hr

Primary duties include, but not limited to:

  • Pleasantly answer the phone and guide customer through the reservation process
  • Answer any and all questions regarding travel, vessels, and company policy/procedure
  • Book new travel, change/cancel existing reservations
  • Enter payment information
  • Sign customers up for our Rewards Program; explain benefits of program
  • Explain all current promotions
  • Advise customers how to use company website
  • Explain different services that we offer
  • Resolve customer complaints, guide them and provide any relevant info
  • Report any issues/security issues to management
Apply Now
 
Refer to a Friend

Alternatively, you can apply to this job using your profile from Indeed by clicking the button below:


Copyright 2026 Cross Sound Ferry Services. All rights reserved.
Powered by ApplicantStack Employment Application Software
Privacy Policy | Terms of Use

Apply