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Cruise Call Center Jobs (NOW HIRING)

Lost Returns, Inc.

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Call Center Representative

Winter Park, FL · On-site

$18/hr

We are seeking an Experienced Call Center Representative to join our team! You will be responsible ... cruise lines, hospitals, arenas.

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities! ~Class ... Minimum 1-year of sales experience in a call center environment assisting existing and/or potential ...

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities! ~Class ... Minimum 1-year of sales experience in a call center environment assisting existing and/or potential ...

American Cruise Lines

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Sales Representative

Sandy, UT · On-site

$60K - $100K/yr

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

American Cruise Lines

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Travel Sales Specialist

Sandy, UT · On-site

$45K - $60K/yr (+ commission)

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

American Cruise Lines

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Travel Sales Specialist

Sandy, UT · On-site

$60K - $100K/yr (+ commission)

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

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Cruise Call Center information

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How much do cruise call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for cruise call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a cruise call center?

A Cruise Call Center job involves assisting customers with booking cruises, answering inquiries about destinations, pricing, itineraries, and policies, and handling changes or cancellations. Agents provide excellent customer service over the phone, email, or chat while ensuring a smooth booking experience. Strong communication skills, knowledge of cruise offerings, and problem-solving abilities are essential for success in this role.

What does a cruise call center do?

A typical day for a Cruise Call Center representative involves answering inbound calls from prospective and current customers, assisting with booking cruises, providing information about itineraries, and resolving concerns or issues. You may also handle emails and follow up with guests about ongoing reservations or special requests. Team members often work in a collaborative, fast-paced environment, relying on clear communication and active listening to meet customer needs. Regular training and team meetings are common to stay updated on promotions, systems, and company policies, creating opportunities for professional growth and advancement within the travel industry.

What are the key skills and qualifications needed for a cruise call center?

To excel in a Cruise Call Center role, you typically need strong communication skills, customer service experience, and proficiency in handling reservations or sales processes, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and booking systems is highly beneficial. Excellent problem-solving abilities, patience, and the capacity to remain calm under pressure are standout soft skills in this environment. These competencies are crucial for delivering exceptional guest service, efficiently managing inquiries, and ensuring smooth cruise booking experiences.

More about Cruise Call Center jobs

What cities are hiring for Cruise Call Center jobs?

Cities with the most Cruise Call Center job openings:

What are the most commonly searched types of Cruise Call Center jobs?

The most popular types of Cruise Call Center jobs are:

What states have the most Cruise Call Center jobs?

States with the most job openings for Cruise Call Center jobs include:

What job categories do people searching Cruise Call Center jobs look for?

The top searched job categories for Cruise Call Center jobs are:

Cruise Call Center jobs near you
Infographic showing various Cruise Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Lost Returns, Inc.

Winter Park, FL • On-site

$18/hr

Full-time

PTO

Posted 10 days ago

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Job description

We are seeking an Experienced Call Center Representative to join our team! You will be responsible for helping customers by providing product support, service information and resolving technical issues.
Responsibilities:

  • Handle all customer inquiries
  • Provide information about company products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of our evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients and demonstrate empathy
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Company Description

Lost Returns manages lost and found solutions - providing cutting edge technologies to multiple vertical industries, such as airports, airlines, rental cars, cruise lines, hospitals, arenas.