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Cruise Call Center Jobs (NOW HIRING)

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities! ~Class ... Minimum 1-year of sales experience in a call center environment assisting existing and/or potential ...

Norwegian Cruise Line

We're Hiring

Mesa, AZ · On-site

$10 - $12/hr

Norwegian Cruise Line's Mesa, AZ Reservation Center has Exciting Career Opportunities! ~Class ... Minimum 1-year of sales experience in a call center environment assisting existing and/or potential ...

Calqulate

Cruise Advisor

Orlando, FL

... cruise and land vacation packages. Your job is to listen carefully, ask the right questions, and ... Prior experience in a sales role; a call center background is helpful but not required * A ...

OLA Vacations

Be Seen First

Sales Supervisor

Fort Lauderdale, FL · On-site

The ideal candidate will have a strong background in an Online Travel Agency (OTA) environment, specifically within the cruise industry, and proven experience managing call center operations. You ...

Margaritaville at Sea

CS Level 1

Orlando, FL · On-site

$14.50 - $18.75/hr

Responsibilities The CS Level 1 customer support in a high-volume inbound call center environment by responding to a wide range of pre- and post-cruise inquiries. Delivers accurate information and ...

American Cruise Lines

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Sales Representative

Sandy, UT · On-site

$60K - $100K/yr

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

American Cruise Lines

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Sales Representative

Sandy, UT · On-site

$60K - $100K/yr

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

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Cruise Call Center information

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How much do cruise call center jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for cruise call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Cruise Call Center job?

A Cruise Call Center job involves assisting customers with booking cruises, answering inquiries about destinations, pricing, itineraries, and policies, and handling changes or cancellations. Agents provide excellent customer service over the phone, email, or chat while ensuring a smooth booking experience. Strong communication skills, knowledge of cruise offerings, and problem-solving abilities are essential for success in this role.

What does a typical day look like for a Cruise Call Center representative?

A typical day for a Cruise Call Center representative involves answering inbound calls from prospective and current customers, assisting with booking cruises, providing information about itineraries, and resolving concerns or issues. You may also handle emails and follow up with guests about ongoing reservations or special requests. Team members often work in a collaborative, fast-paced environment, relying on clear communication and active listening to meet customer needs. Regular training and team meetings are common to stay updated on promotions, systems, and company policies, creating opportunities for professional growth and advancement within the travel industry.

What are the key skills and qualifications needed to thrive in the Cruise Call Center position, and why are they important?

To excel in a Cruise Call Center role, you typically need strong communication skills, customer service experience, and proficiency in handling reservations or sales processes, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and booking systems is highly beneficial. Excellent problem-solving abilities, patience, and the capacity to remain calm under pressure are standout soft skills in this environment. These competencies are crucial for delivering exceptional guest service, efficiently managing inquiries, and ensuring smooth cruise booking experiences.

More about Cruise Call Center jobs
What cities are hiring for Cruise Call Center jobs? Cities with the most Cruise Call Center job openings:
What are the most commonly searched types of Cruise Call Center jobs? The most popular types of Cruise Call Center jobs are:
What states have the most Cruise Call Center jobs? States with the most job openings for Cruise Call Center jobs include:
What job categories do people searching Cruise Call Center jobs look for? The top searched job categories for Cruise Call Center jobs are:
Cruise Call Center jobs near you
Infographic showing various Cruise Call Center job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 81% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Cruise Specialist

Cruise Specialist

Norwegian Cruise Line Holdings Ltd

Miami, FL • On-site

Full-time

Posted 7 days ago

Job description

APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY:
  • Assist travel partners and direct guests with all aspects related to individual and group cruise reservations; including sharing product information, reserving cruises, and advising of sales promotions, while meeting Oceania Cruises service delivery expectations..

POSITION RESPONSIBILITIES:
  • Efficiently handle telephone inquiries from Oceania Cruises guests, including travel partners and direct guests.
  • Provide superior customer service and product knowledge to all Oceania Cruises guests.
  • Effectively employ sales techniques, customer service, and product knowledge expertise as a means to increase sales revenue and provide complete customer satisfaction.
  • Provide consistent consultative telephone support to travel partners and direct guests in a positive, knowledgeable, and professional manner.
  • Assist and support other departments and fellow team members in reaching Oceania Cruises service, productivity, quality, and revenue goals.
  • Follow-up on available leads and ultimately close all potential sales opportunities.
  • Help with projects as requested by the Call Center management team.
  • Participate in organized and self-study training sessions, including weekly briefings, to continuously improve knowledge base and sales performance.
  • Perform other job related functions as assigned..

EDUCATION:
  • High school diploma or equivalent

EXPERIENCE:
  • 0-2 years call center or related travel industry experience.
  • Working knowledge of reservation system within a call center environment preferred..

KNOWLEDGE & SKILLS:
  • Practical understanding of applicable cruise product, policies and procedures, in order to reserve new and service existing reservations
  • Strong computer skills, including use of all Microsoft Office products
  • Exhibit positive pleasant and courteous behavior, as expected within the Quality assurance practices while engaging internal and external customers
  • Interpersonal skills to engage all levels within the organization and external customers
  • This is to be carried out in person, over the phone or via Microsoft email or instant messaging
  • Ability to deliver the level of customer service required to achieve a positive customer experience
  • Ability to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction
  • Demonstrate an ongoing effort to secure reservations by requesting to reserve a new booking on all rate quotes
  • Maximize revenue opportunities by offering additional products
  • Ability to utilize verbal and written communication skills to communicate with internal and external customers
  • This includes sending and responding to email via Microsoft Outlook
  • Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse
  • Within reasonable accommodation, ability to remain seated for extended period of time, to be determined by length of scheduled shift
  • Flexible with working any schedule, including late shifts and weekends

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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