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Cruise Call Center Jobs (NOW HIRING)

American Cruise Lines

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Sales Representative

Sandy, UT · On-site

$60K - $100K/yr

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

American Cruise Lines

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Travel Sales Specialist

Sandy, UT · On-site

$45K - $60K/yr

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

American Cruise Lines

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Inside Sales Representative

Sandy, UT · On-site

$60K - $100K/yr

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

American Cruise Lines

Inside Sales Representative

Sandy, UT · On-site

$60K - $100K/yr

Call center experience. * Travel industry experience. Why Join American Cruise Lines? At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative ...

MSC Cruises

Post-Cruise Support Agent

Fort Lauderdale, FL · On-site

$17.75 - $23.75/hr

Your Purpose The Post-Cruise Support Agent provides exceptional support to guests, travel advisors ... periods of high call volume. Your Essentials * 2+ year's contact center, customer service ...

Red Hospitality & Leisure

This position will oversee a large revenue center for the business and must operate independently ... Prepare run-of-show plan for each call month and update it prior to the call * Request updated ...

D&J DreamTeam LLC

Customer Service Rep

Stockbridge, GA · Remote

$10 - $15/hr

We're on the lookout for a Call Center Representative to work from home and to be the primary link ... Cruise Ship CSR * Workout equipment CSR * Home Repair Stores * Cable/Internet Provider * And MORE!

D.J. DreamTeam LLC

Customer Service Rep

Stockbridge, GA · On-site +1

$10 - $15/hr

We're on the lookout for a Call Center Representative to work from home and to be the primary link ... Cruise Ship CSR * Workout equipment CSR * Home Repair Stores * Cable/Internet Provider * And MORE!

Crystal Cruises Ltd

Inbound Sales

Aventura, FL · Hybrid

Job Summary Crystal Cruises is seeking a highly motivated and experienced professional to join our ... Experience: Minimum 1 year of sales experience in a call center environment. 2 years' sales and ...

Crystal Cruises Ltd

Inbound Sales

Aventura, FL · On-site

Job Summary Crystal Cruises is seeking a highly motivated and experienced professional to join our ... Experience: Minimum 1 year of sales experience in a call center environment. 2 years' sales and ...

Red Hospitality

Director of Sales

Miami, FL · On-site

$120K/yr

... cruise lines, and third party tour and activity vendors, ensuring high levels of customer satisfaction and loyalty as the Senior account manager. * Customer Call Center: Oversee the customer call ...

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Cruise Call Center information

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How much do cruise call center jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for cruise call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a cruise call center?

A Cruise Call Center job involves assisting customers with booking cruises, answering inquiries about destinations, pricing, itineraries, and policies, and handling changes or cancellations. Agents provide excellent customer service over the phone, email, or chat while ensuring a smooth booking experience. Strong communication skills, knowledge of cruise offerings, and problem-solving abilities are essential for success in this role.

What does a cruise call center do?

A typical day for a Cruise Call Center representative involves answering inbound calls from prospective and current customers, assisting with booking cruises, providing information about itineraries, and resolving concerns or issues. You may also handle emails and follow up with guests about ongoing reservations or special requests. Team members often work in a collaborative, fast-paced environment, relying on clear communication and active listening to meet customer needs. Regular training and team meetings are common to stay updated on promotions, systems, and company policies, creating opportunities for professional growth and advancement within the travel industry.

What are the key skills and qualifications needed for a cruise call center?

To excel in a Cruise Call Center role, you typically need strong communication skills, customer service experience, and proficiency in handling reservations or sales processes, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and booking systems is highly beneficial. Excellent problem-solving abilities, patience, and the capacity to remain calm under pressure are standout soft skills in this environment. These competencies are crucial for delivering exceptional guest service, efficiently managing inquiries, and ensuring smooth cruise booking experiences.

More about Cruise Call Center jobs
What cities are hiring for Cruise Call Center jobs? Cities with the most Cruise Call Center job openings:
What are the most commonly searched types of Cruise Call Center jobs? The most popular types of Cruise Call Center jobs are:
What states have the most Cruise Call Center jobs? States with the most job openings for Cruise Call Center jobs include:
What job categories do people searching Cruise Call Center jobs look for? The top searched job categories for Cruise Call Center jobs are:
Cruise Call Center jobs near you
Infographic showing various Cruise Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Sales Representative

American Cruise Lines

Sandy, UT • On-site

$60K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

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Job description

Join American Cruise Lines as an Inside Sales Representative and help drive growth in the luxury travel industry. As leaders in the luxury small ship cruise industry, we offer an unbeatable opportunity to sell an exceptional product — one that guarantees repeat customers, rave reviews, and rewarding bonuses.

We’re an American-owned, proudly patriotic company in the fastest-growing sector of travel & leisure. With a fleet expansion underway and exciting new itineraries launching, this is your chance to be part of an ambitious, high-growth sales force driving record-breaking revenue.

At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Why join our team? We have just the reason for you:

  • Earn $60K-$100K+ annually with uncapped potential — your success knows no limits!
  • Competitive base salary plus unlimited bonus structure rewarding your drive and hustle.
  • Full-time position with comprehensive benefits: health, dental, and company 401k match.
  • Flexible, accommodating schedule in a fast-paced, fun, and supportive sales environment.

Still not convinced? The little things matter too:

  • No cold calling — focus on qualified leads and building lasting client relationships.
  • Ongoing sales training and development, plus additional pay during your first 4 weeks of training to jumpstart your success.
  • Motivating individual sales goals and competitive incentives designed to reward your personal success and drive.

Qualifications:

Must Have:

  • 2-4 years of sales experience with a proven track record.
  • Professional level of oral and written communication skills.
  • Understanding of lead process and ability to actively engage with all leads.
  • Excellent phone personality with strong articulation skills and the ability to connect effectively with senior guests.
  • Outstanding attendance and punctuality.
  • Competitive nature with a passion for uncovering new booking opportunities.
  • Self-motivated with a positive, can-do attitude.
  • Strong computer skills and effective time management.
  • Passion for creating memorable guest experiences.

Nice to Have:

  • Call center experience.
  • Travel industry experience.

Why Join American Cruise Lines?
At American Cruise Lines, our people make the difference. We are proud to operate the newest and most innovative fleet in the country and are recognized as America’s leading river cruise specialist. Our success is rooted in hiring talented individuals and giving them the tools, training, and support to grow and thrive. Join a team that's redefining U.S. cruise travel — and be part of a company honored with multiple industry awards and built on a strong foundation of excellence and innovation.

Company Description

American Cruise Lines is the largest river and small-ship cruise line in the United States, offering more than 50 itineraries across the country’s most scenic waterways and coastal destinations. From Alaska and New England to the Great Lakes and the Mississippi River, we provide personalized guest experiences aboard the finest ships in America, guided by our mission to share America’s story through exceptional travel.