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Crm Operations Jobs (NOW HIRING)

Harper Group

CRM Lead

San Francisco, CA · On-site

$150K - $190K/yr

CRM Lead Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI ... operational discipline and data judgment as it is marketing instinct. This is explicitly not a ...

City of New York

CRM Developer

Manhattan, NY · On-site

$125K - $150K/yr

The CRM Developer will collaborate with senior Technology staff, business analysts, and product owners to deliver secure, scalable, and maintainable solutions that improve operational efficiency and ...

Tanisha Systems, Inc.

CRM Project Manager

Austin, TX · On-site

Job Title: CRM Project Manager Location: Austin, Texas Onsite Experience: 10-15 Years Role Overview We are seeking an experienced CRM Project Manager to lead the planning, execution, and delivery of ...

Sonsoft Inc

Siebel CRM

Milwaukee, WI

Actively understands emerging business trends in Service business and able to interact with clients and industry peers and provide appropriate inputs for CRM projects * Anticipate customer needs ...

bet365

CRM Manager, Sports

Denver, CO

$105K - $130K/yr

As a CRM Manager, Sports you will develop the promotional strategy & lead in building customer ... Assisting with the management of daily operations and ensure timely completion of projects and ...

First American

CRM Campaign Manager

Washington, DC

Collaborate with Sales Operations to improve CRM data quality, campaign targeting, and lead handoff processes. * Monitor campaign performance, including open rates, click-through rates, conversions ...

First American

CRM Campaign Manager

Santa Rosa, CA

Collaborate with Sales Operations to improve CRM data quality, campaign targeting, and lead handoff processes. * Monitor campaign performance, including open rates, click-through rates, conversions ...

Strata Information Group

Slate CRM Consultant

Dallas, TX · On-site +1

$90K - $125K/yr

... CRM, cybersecurity, and strategic advisory services. As a long‑standing and deeply embedded ... operational insight, and a culture rooted in integrity, collaboration, and exceptional client ...

Apply Early

Michael Kors

Specialist, CRM & Loyalty

New York, NY · Hybrid

... Store Operations, Customer Analytics, IT, Merchandising, Digital Marketing, Retail Marketing ... Develop and manage CRM reports, dashboards, and analytics to track customer behavior and campaign ...

Strata Information Group

Slate CRM Consultant

Houston, TX · On-site +1

$90K - $125K/yr

... CRM, cybersecurity, and strategic advisory services. As a long‑standing and deeply embedded ... operational insight, and a culture rooted in integrity, collaboration, and exceptional client ...

Apply Early

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All JobsCrm Operations Jobs

Crm Operations information

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How much do crm operations jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for crm operations in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

How much does a CRM get paid?

A CRM Operations professional typically earns between $50,000 and $90,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced specialists with certifications and technical skills can earn higher salaries. Compensation often includes benefits and opportunities for bonuses or commissions.

What are some common challenges faced in a CRM Operations role, and how can they be addressed?

A common challenge in CRM Operations is ensuring data accuracy and consistency across various platforms, which is essential for effective customer engagement. Managing system integrations and aligning processes between marketing, sales, and support teams can also be complex. To address these challenges, strong attention to detail, regular data audits, and clear communication with cross-functional teams are crucial. Additionally, staying updated with CRM software features and best practices helps streamline workflows and improve overall efficiency.

What are CRM operations?

CRM operations involve managing and optimizing customer relationship management systems to improve customer engagement, retention, and sales. This includes tasks such as data entry, process automation, reporting, and ensuring the CRM software is effectively used by sales and marketing teams. Strong technical skills and familiarity with CRM tools like Salesforce or HubSpot are often required for this role.

What is the difference between Crm Operations vs Customer Support Specialist?

AspectCrm OperationsCustomer Support Specialist
Required CredentialsCRM certifications, data analysis skillsCustomer service training, communication skills
Work EnvironmentData management, system administrationCustomer interaction, issue resolution
Employer & Industry UsageMarketing, sales, CRM software companiesRetail, tech, service industries

Crm Operations focuses on managing and optimizing customer relationship management systems, data analysis, and process improvements. In contrast, Customer Support Specialists primarily handle direct customer interactions and resolve issues. While both roles require strong communication skills, Crm Operations emphasizes technical and analytical expertise, whereas Customer Support is more customer-facing. Understanding these differences helps organizations assign the right talent to each function and job seekers identify roles aligned with their skills.

What is a CRM job role?

A CRM (Customer Relationship Management) job role involves managing and optimizing a company's customer data, interactions, and communication strategies using CRM software. Responsibilities often include analyzing customer information, supporting marketing campaigns, and ensuring data accuracy to improve customer engagement and retention.

Is CRM a good career?

A career in CRM operations involves managing customer relationship management systems, which are essential for sales, marketing, and customer service functions. It requires skills in data analysis, software tools like Salesforce or HubSpot, and often benefits from certifications. CRM roles can offer steady employment and opportunities for advancement in various industries.

What are the key skills and qualifications needed to thrive as a CRM Operations Specialist, and why are they important?

To thrive as a CRM Operations Specialist, you need a solid understanding of CRM platforms, data management, and customer lifecycle processes, often supported by a degree in business, marketing, or information systems. Experience with tools like Salesforce, HubSpot, or Microsoft Dynamics, along with relevant certifications, is highly beneficial. Strong analytical skills, attention to detail, and effective communication set standout professionals apart in this role. These competencies ensure accurate data handling, seamless campaign execution, and enhanced customer engagement, which are vital for business growth and customer satisfaction.
More about Crm Operations jobs
What are the most commonly searched types of Crm Operations jobs? The most popular types of Crm Operations jobs are:
What states have the most Crm Operations jobs? States with the most job openings for Crm Operations jobs include:
What job categories do people searching Crm Operations jobs look for? The top searched job categories for Crm Operations jobs are:
Crm Operations jobs near you
Infographic showing various Crm Operations job openings in the United States as of June 2026, with employment types broken down into 35% Full Time, 59% Part Time, 3% Temporary, 1% Contract, and 2% Nights. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.
CRM Lead

CRM Lead

Harper Group

San Francisco, CA • On-site

$150K - $190K/yr

Full-time

Medical, Dental, Vision

Posted 9 days ago

Job description

CRM Lead
Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance - we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed - on-site, in person, long days, very high standards. Almost no one joins Harper for insurance; they join to build the company that replaces how it works.
The role
Acquisition gets a customer in the door; you own everything after. Harper has thousands of customers and adds ~1,000 more a month, and what happens after they sign matters as much as how they got here. Every gap in the lifecycle is a revenue leak: policies that lapse, referrals that never happen, customers who forget Harper exists until something breaks. You own the systems and campaigns that close those gaps and keep Harper indispensable - not just at renewal, but at every moment in between.
You're a CRM and lifecycle marketer who thinks in revenue, not sends - equal parts strategist and executor, designing a segmentation model in the morning and QA'ing a drip sequence in the afternoon. You report to the Head of Marketing and work hand-in-hand with the growth and product teams. Winning in 6-12 months looks like a measurably healthier customer base, a repeatable lifecycle playbook, and a CRM that's a revenue driver - not a support function.
What you'll do
  • Own the full CRM strategy. Design and run lifecycle programs that drive retention, upsell, cross-sell, and referrals across Harper's customer base.
  • Build and optimize automated sequences. Trigger-based, behavior-driven campaigns that reach customers at the right moment with the right message.
  • Find and close revenue leaks. Audit the journey for where policies lapse, engagement drops, or referrals stall - then build the programs that fix it.
  • Segment and personalize. Build audiences by industry, policy type, lifecycle stage, and engagement signal to drive relevance at scale.
  • Own referral and advocacy. Turn happy customers into a growth channel with structured referral and testimonial programs.
  • Drive measurable revenue. Tie every program to retention, LTV, and revenue impact - not vanity metrics.

Who you are
  • You've owned CRM end-to-end for a company with a large, active customer base - not just managed a tool.
  • You think in revenue terms: retention, expansion, referral, and reactivation - and you report on LTV and revenue, not open rates.
  • You've built segmentation strategies from scratch and can explain the logic behind every audience you create.
  • You're as comfortable writing the brief for a drip sequence as you are pulling cohort data to evaluate it.
  • You've worked in a fast-moving environment where you had to prioritize ruthlessly and ship quickly.
  • You believe the best CRM is invisible to the customer - it just feels like the company knows them.
  • You're based in San Francisco or willing to relocate.

The reality - read this before you apply
This is a revenue seat, measured in retention, LTV, and lifecycle-driven revenue - not opens, clicks, or sends. It's on-site in San Francisco, in person, long days, high standards. The customer base is thousands of businesses and growing every month, which means the leaks are real and they're yours to find and fix - often before anyone else notices them. You'll calibrate lifecycle programs against what the business actually needs at each moment, so the job is as much operational discipline and data judgment as it is marketing instinct.
This is explicitly not a batch-and-blast email role, and it isn't a place to manage a plan someone else owns. Almost no one takes it for insurance - they take it because owning the full post-acquisition relationship for a company growing ~100x, with a direct line to revenue, is a rare seat. If being measured that directly is the appeal, apply. If it's a deterrent, it won't get easier here.
Compensation & logistics
  • Salary: $150,000-$190,000, plus performance bonus and equity.
  • Location: On-site, San Francisco. Based here or willing to relocate.
  • Schedule: Monday-Friday, long days, in the building with the team.

Benefits
  • Uber commuter benefits
  • Meals provided - breakfast, lunch, and dinner
  • Snacks, drinks, and coffee stocked daily
  • Free gym membership
  • Health, dental, and vision insurance

Requirements
  • 5+ years of CRM or lifecycle marketing experience, with direct ownership of retention and engagement outcomes
  • Hands-on experience building automated campaigns in at least one major CRM or marketing automation platform (HubSpot, Salesforce Marketing Cloud, Klaviyo, Iterable, Braze, or comparable)
  • Proven track record improving retention, reducing churn, or increasing LTV through lifecycle programs
  • Strong analytical skills - comfortable working with customer data to segment audiences and measure campaign impact
  • Experience collaborating with product, sales, or customer success teams to align on lifecycle moments and messaging
  • Excellent written communication - able to brief and evaluate copy across a range of tones and formats
  • This is not a brand, content, or comms role

Nice to have
  • Experience in insurance, fintech, or another regulated industry with complex customer relationships
  • Familiarity with SMB customer bases and the triggers and behaviors unique to small business owners
  • Experience designing referral or advocacy programs
  • Working knowledge of data tools and CRM analytics (SQL, Looker, Mixpanel, or similar)
  • Background scaling CRM in a high-growth startup environment

Process
  • People screen - fit and alignment
  • Lead screen - skills and judgment
  • Super day - how you operate in real time

To apply
Send your resume and one lifecycle program you built that moved retention or revenue - what you built, and what it did.

Apply