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Crm Manager Jobs in Raleigh, NC (NOW HIRING)

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business ...

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Infojini Inc

CRM Specialist/ Architect

Raleigh, NC · On-site

They are seeking a CRM Specialist/Architect to work on Dynamics CRM Phase II, focusing on automating processes related to permit groups, invoice management, data transfer, and report creation.

Infojini Inc

CRM Specialist/ Architect

Raleigh, NC

Dynamics CRM Phase II Closeout Scope Completing the Permit Group Status Plugin - Automatically generating invoices and requirements when the permit groups are set to complete status. This will take ...

MED-EL Corporation

CRM Systems Specialist

Durham, NC · Hybrid

JOB SUMMARY The CRM Systems Specialist serves as a strategic partner and internal consultant for MED-EL's Microsoft Dynamics CRM platform. This role drives digital maturity by aligning CRM ...

MyEyeDr.

Sr. IT CRM Developer

Raleigh, NC · On-site

Description About the role We are seeking a Sr. CRM Developer to lead the technical development and optimization of our omnichannel marketing and patient engagement campaigns. This is a hands-on ...

MyEyeDr.

Sr. IT CRM Developer

Raleigh, NC · Hybrid

Description About the role We are seeking a Sr. CRM Developer to lead the technical development and optimization of our omnichannel marketing and patient engagement campaigns. This is a hands-on ...

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All JobsCrm JobsCrm Manager JobsCrm Manager Jobs in Raleigh, NC

Crm Manager information

See Raleigh, NC salary details

$34.5K

$90.3K

$152.1K

How much do crm manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for crm manager in Raleigh, NC is $90,290.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $116,700.00 per year, depending on experience, location, and employer.

What is a CRM manager?

A CRM manager is responsible for overseeing a company's customer relationship management strategies and systems. They analyze customer data, implement marketing campaigns, and optimize CRM tools like Salesforce or HubSpot to improve customer engagement and retention. Strong communication skills and knowledge of data analysis are essential for this role.

What Does a CRM Manager Do?

A CRM manager handles sales and relationships with clients using the concepts of customer relationship management. Your primary goal in this position is to identify leads and target audiences for optimal ROI. Your responsibilities are to analyze the purchase and communication history of customers and develop goals that drive sales growth and improve customer retention. Your job duties also involve maintaining a database of this information, so you need experience with SQL and application development. In some CRM manager positions, you may also train other staff members to improve their sales by using your analyses and reports.

How much does a CRM manager earn?

A CRM manager's salary varies based on experience, location, and industry, but typically ranges from $70,000 to $120,000 annually. Senior roles or those in larger companies may earn higher, especially with expertise in CRM tools like Salesforce or HubSpot.

Is CRM manager a good job?

A CRM manager is responsible for developing and managing customer relationship strategies using tools like CRM software. The role typically offers good job prospects, competitive salaries, and opportunities for advancement, especially with skills in data analysis and marketing. It is suitable for professionals interested in customer engagement, marketing, and technology.

What is the difference between Crm Manager vs Marketing Analyst?

AspectCrm ManagerMarketing Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; CRM certificationsBachelor's in Marketing, Data Analysis, or related field; Analytics certifications
Work EnvironmentCollaborates with sales, marketing, and customer service teamsFocuses on data analysis, market research, and campaign performance
Employer & Industry UsageUsed in retail, e-commerce, and service industries for customer engagementCommon in marketing agencies, retail, and tech sectors for data-driven insights

The Crm Manager primarily manages customer relationships and CRM systems, focusing on customer retention and engagement. The Marketing Analyst analyzes data to optimize marketing strategies. While both roles require marketing knowledge and analytical skills, the Crm Manager emphasizes customer relationship management, whereas the Marketing Analyst concentrates on data analysis and market research.

How does a CRM Manager typically collaborate with sales and marketing teams to improve customer engagement?

A CRM Manager works closely with both sales and marketing teams to develop strategies that enhance customer relationships and drive engagement. They coordinate campaigns, analyze customer data, and ensure that messaging is consistent across all touchpoints. Regular meetings and joint planning sessions help align goals and share insights, enabling the CRM Manager to tailor communications and automate workflows that support lead nurturing and retention. This collaboration is essential for creating a seamless customer experience and achieving business objectives.

What are CRM Managers?

CRM Managers, or Customer Relationship Management Managers, are professionals responsible for developing and implementing strategies to enhance a company's relationships with its customers. They use specialized software and data analysis to improve customer retention, increase sales, and personalize the customer experience. CRM Managers often collaborate with marketing, sales, and customer service teams to ensure that all customer interactions are efficient and effective. Their role is key in driving customer satisfaction and business growth.

What is the role of a CRM manager?

A CRM manager is responsible for developing and implementing strategies to manage customer relationships and improve customer retention using customer relationship management (CRM) software. They analyze customer data, oversee marketing campaigns, and coordinate with sales and support teams to enhance customer experience and drive business growth.

What are the key skills and qualifications needed to thrive as a CRM Manager, and why are they important?

To thrive as a CRM Manager, you need expertise in customer relationship management, data analysis, and marketing strategies, often supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, along with relevant certifications, is highly valuable. Strong communication, project management, and problem-solving skills help a CRM Manager build effective campaigns and collaborate across teams. These abilities are essential for optimizing customer engagement, driving retention, and maximizing ROI from CRM initiatives.
More about Crm Manager jobs
What are the most commonly searched types of Crm jobs in Raleigh, NC? The most popular types of Crm jobs in Raleigh, NC are:
What are popular job titles related to Crm Manager jobs in Raleigh, NC? For Crm Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Crm Manager jobs in Raleigh, NC look for? The top searched job categories for Crm Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Crm Manager jobs? Cities near Raleigh, NC with the most Crm Manager job openings:
Crm Manager jobs near you
Infographic showing various Crm Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $90,290 per year, or $43.4 per hour.

CRM Functional Analyst

MED-EL Corporation

Durham, NC

Other

Posted 3 days ago

Job description

Description

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business teams to improve processes, data quality & usability, increase user adoption, and maximize the value of the CRM platform.


The ideal candidate combines strong business process analysis skills with hands-on Dynamics 365 experience. They understand how CRM should support business operations, are comfortable challenging existing processes, and can translate business requirements into solutions using standard Dynamics functionality whenever possible.


This position is intended for a functional analyst who enjoys working with business stakeholders and improving processes and workflows. While the role includes hands-on Dynamics 365 configuration, it does not focus on software development, plugin development, or custom coding.


What You'll Do
  • Partner with business stakeholders to understand processes, gather requirements, and recommend CRM solutions using Microsoft Dynamics 365 best practices.
  • Analyze current workflows and identify opportunities to streamline, standardize, and improve business processes.
  • Document current and future-state business processes and facilitate stakeholder alignment on proposed changes.
  • Configure and maintain Dynamics 365 CRM components, including entities, forms, views, dashboards, and workflows.
  • Monitor CRM adoption, data quality, and key performance indicators (KPIs) to measure business success.
  • Train and coach users on CRM functionality, best practices, and process compliance.
  • Develop user guides, training materials, and standard operating procedures.
  • Create and execute testing plans for system updates and enhancements.
  • Troubleshoot CRM issues and provide ongoing functional support.
  • Communicate new system features, enhancements, and process updates across the organization.

Requirements

  • 3-5 year's experience in Dynamics 365 CRM, business systems analysis, functional support, process improvement, or business application support.
  • Ability to facilitate workshops, lead discussions, and drive process improvements. 
  • Additional value-added educational assets include experience working in the medical device industry, business process optimization, and organizational change management.
  • Bachelor's degree in Business, Information Systems, Business Analytics, Management Information Systems, or equivalent experience.

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