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Crisis Chat Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

Respond to incoming contacts of varying crisis nature ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

New

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Respond to incoming contacts of varying crisis nature ... Communication may include calls, text, and/or chat * Offer information on available resources like ...

New

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$18/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers to appropriate behavioral health, substance use, and emergency resources Monitor the status of active ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY · On-site

$20/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers to appropriate behavioral health, substance use, and emergency resources * Monitor the status of ...

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Crisis Chat information

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How much do crisis chat jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for crisis chat in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Crisis Chat position, and why are they important?

To thrive as a Crisis Chat professional, you need strong active listening, crisis intervention, and emotional support skills, often supported by relevant training in psychology, counseling, or social services. Familiarity with chat-based platforms, client management systems, and crisis response protocols is typically required. Compassion, resilience, and the ability to remain calm under pressure are essential soft skills for the position. These qualities are crucial for safely and effectively supporting individuals in distress and ensuring positive outcomes during high-stress situations.

What challenges might I face working as a Crisis Chat professional, and how is support provided?

As a Crisis Chat professional, you may encounter emotionally intense conversations, high volumes of chat requests, and situations that require rapid decision-making under pressure. It's common to work as part of a coordinated team with supervisors and mental health professionals available for guidance and debriefing. Most organizations offer thorough onboarding, ongoing training, and regular check-ins to support your well-being and skill development. Peer support and access to resources for managing stress are also typically provided to help you succeed in this vital role.

What is a Crisis Chat?

A Crisis Chat job involves providing emotional support, resources, and crisis intervention to individuals in distress through online text-based communication. Crisis Chat responders listen with empathy, assess the situation, and offer appropriate support or referrals to help-seekers. This role requires strong communication skills, emotional resilience, and the ability to remain calm under pressure. Many Crisis Chat positions are with helplines, mental health organizations, or crisis intervention services.

More about Crisis Chat jobs
What cities are hiring for Crisis Chat jobs? Cities with the most Crisis Chat job openings:
What are the most commonly searched types of Crisis Chat jobs? The most popular types of Crisis Chat jobs are:
What states have the most Crisis Chat jobs? States with the most job openings for Crisis Chat jobs include:
What job categories do people searching Crisis Chat jobs look for? The top searched job categories for Crisis Chat jobs are:
Crisis Chat jobs near you
Infographic showing various Crisis Chat job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,018 per year, or $21.6 per hour.

988 Crisis Services Clinician (Overnight)

Crisis Connections

Seattle, WA • On-site, Remote

$37.24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Job Type
Full-time
Description
988 Crisis Services Clinician - Night Shift (Remote)
Make a life-saving impact when it matters most.
When the world is quiet, crisis doesn't stop. As a Night Shift 988 Crisis Services Clinician, you'll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours-providing calm, expert guidance in moments of highest need.
This role is ideal for experienced clinicians who prefer nights , value autonomy, and thrive as the senior clinical presence during overnight operations.
Schedule Designed for Night Owls
  • Night Shift: Thursday-Saturday, 12:00 AM - 8:00 AM (Pacific Time)
  • Call Team assignment
  • Fully remote (candidates must reside in WA, AZ, OH, or TX)

About the Program
988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours.
Position Summary
The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.
Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations.
Why Work the Night Shift?
  • Increased clinical autonomy and leadership responsibility
  • Fewer competing demands and distractions
  • Strong camaraderie with overnight teams
  • Opportunity to make a meaningful impact during peak-risk hours

Key Responsibilities
  • Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts
  • Support staff with suicide risk assessment, de-escalation, and crisis intervention
  • Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources
  • Provide real-time coaching, consultation, and feedback to staff
  • Ensure accurate and timely documentation in the electronic health record
  • Ensure compliance with all 988 program standards, policies, and procedures
  • Promote a professional, respectful, and supportive virtual team environment

Requirements
  • Master's degree in psychology, counseling, social work, or a related field
  • Mental Health Professional (MHP) status as defined by Washington State
  • Active Washington State credential or license, including:
    • LICSW or LSWAIC
    • LMHC or LMHCA
    • LMFT or LMFTA
    • Psychologist or Psychiatrist
    • Agency Affiliated Counselor (AAC)
  • Minimum of two years of crisis intervention experience
  • Strong verbal, written, and typing skills
  • Ability to work effectively in a remote, fast-paced overnight environment

Preferred Qualifications
  • Call center, hotline, or telephone assessment experience
  • Experience within public mental health systems (especially King County)
  • Additional training or certification in suicide prevention or trauma-informed care

Compensation & Union Representation
  • $37.24 per hour + $4.00 an hour differential for working the night shift.
  • OPEIU union-represented position

Benefits & Support
  • Excellent medical, dental, and vision coverage - Click here to see all our benefits
  • Generous Paid Time Off and 12 paid holidays
  • Annual wage increases
  • 403(b) retirement plan
  • ORCA transit pass discount
  • Free parking
  • Flexible scheduling
  • Self-care tools and weekly check-ins with your supervisor
  • Commitment to diversity, equity, and inclusion-BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply

Working Conditions
This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided.
Join Us
If you're a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we'd love to hear from you.
Your calm presence could be someone's lifeline.
Salary Description
$37.24 per hour + $4.00 per hour differential

Apply