ZipRecruiter

Log In

1

Crisis Chat Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsCrisis Chat Jobs

Crisis Chat information

See salary details

$9

$21

$38

How much do crisis chat jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for crisis chat in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Crisis Chat position, and why are they important?

To thrive as a Crisis Chat professional, you need strong active listening, crisis intervention, and emotional support skills, often supported by relevant training in psychology, counseling, or social services. Familiarity with chat-based platforms, client management systems, and crisis response protocols is typically required. Compassion, resilience, and the ability to remain calm under pressure are essential soft skills for the position. These qualities are crucial for safely and effectively supporting individuals in distress and ensuring positive outcomes during high-stress situations.

What challenges might I face working as a Crisis Chat professional, and how is support provided?

As a Crisis Chat professional, you may encounter emotionally intense conversations, high volumes of chat requests, and situations that require rapid decision-making under pressure. It's common to work as part of a coordinated team with supervisors and mental health professionals available for guidance and debriefing. Most organizations offer thorough onboarding, ongoing training, and regular check-ins to support your well-being and skill development. Peer support and access to resources for managing stress are also typically provided to help you succeed in this vital role.

What is a Crisis Chat job?

A Crisis Chat job involves providing emotional support, resources, and crisis intervention to individuals in distress through online text-based communication. Crisis Chat responders listen with empathy, assess the situation, and offer appropriate support or referrals to help-seekers. This role requires strong communication skills, emotional resilience, and the ability to remain calm under pressure. Many Crisis Chat positions are with helplines, mental health organizations, or crisis intervention services.

More about Crisis Chat jobs
What cities are hiring for Crisis Chat jobs? Cities with the most Crisis Chat job openings:
What are the most commonly searched types of Crisis Chat jobs? The most popular types of Crisis Chat jobs are:
What states have the most Crisis Chat jobs? States with the most job openings for Crisis Chat jobs include:
What job categories do people searching Crisis Chat jobs look for? The top searched job categories for Crisis Chat jobs are:
Crisis Chat jobs near you
Infographic showing various Crisis Chat job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,018 per year, or $21.6 per hour.
Crisis Line Counselor I (Ashland, KY)

Crisis Line Counselor I (Ashland, KY)

Pathways, Inc.

Ashland, KY • On-site

$20/hr

Full-time

Posted 18 days ago

Job description

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.
Compensation:
  • Starting at $18/hour
  • Increase to $20/hour within the first year by passing proficiency exams

Schedule:
  • M-F- 3:00 PM - 11:30 PM
  • Flexibility to cover additional shifts during staff vacations as needed

Position Summary:
We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support. This role includes answering crisis calls, texts, and chats, scheduling follow-ups, referring individuals to appropriate community resources, and occasionally accompanying Mobile Crisis staff on in-person community responses.
Key Responsibilities:
  • Provide immediate crisis and suicide intervention support via phone, text, and chat
  • Refer callers to appropriate behavioral health, substance use, and emergency resources
  • Monitor the status of active cases through follow-up
  • Schedule appointments for after-hours callers
  • Accompany Mobile Crisis staff on community-based responses when needed
  • Document all interactions accurately and in a timely manner
  • Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR)
Qualifications:
  • High School Diploma or GED (required)
  • Experience in behavioral health, crisis intervention, or call center settings preferred
  • Strong multitasking and communication skills
  • Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus)
  • General knowledge of mental health, substance use, and crisis resources
  • Ability to remain calm in high-stress situations and handle sensitive conversations
  • Must be comfortable working overnight and occasionally responding in the field

This is a full time position

Apply