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Crisis Chat Jobs (NOW HIRING)

Centerstone

Statewide Chat/Text Crisis Specialist

Alton, IL · On-site

$20.05 - $28.10/hr

Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. * Conduct follow-up ...

Vibrant Emotional Health

Crisis Counselor

$30.22 - $32/hr

Crisis Counselors interact with clients through SMS text messaging, web chat and/or calls. Duties/Responsibilities: * Provide evidence-informed information and referral, brief supportive counseling ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers to appropriate behavioral health, substance use, and emergency resources Monitor the status of active ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat Refer callers to appropriate behavioral health, substance use, and emergency resources Monitor the status of active ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers to appropriate behavioral health, substance use, and emergency resources * Monitor the status of ...

Pathways Inc.

Crisis Line Counselor I

Ashland, KY

$20/hr

Provide immediate crisis and suicide intervention support via phone, text, and chat * Refer callers to appropriate behavioral health, substance use, and emergency resources * Monitor the status of ...

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How much do crisis chat jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for crisis chat in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Crisis Chat position, and why are they important?

To thrive as a Crisis Chat professional, you need strong active listening, crisis intervention, and emotional support skills, often supported by relevant training in psychology, counseling, or social services. Familiarity with chat-based platforms, client management systems, and crisis response protocols is typically required. Compassion, resilience, and the ability to remain calm under pressure are essential soft skills for the position. These qualities are crucial for safely and effectively supporting individuals in distress and ensuring positive outcomes during high-stress situations.

What challenges might I face working as a Crisis Chat professional, and how is support provided?

As a Crisis Chat professional, you may encounter emotionally intense conversations, high volumes of chat requests, and situations that require rapid decision-making under pressure. It's common to work as part of a coordinated team with supervisors and mental health professionals available for guidance and debriefing. Most organizations offer thorough onboarding, ongoing training, and regular check-ins to support your well-being and skill development. Peer support and access to resources for managing stress are also typically provided to help you succeed in this vital role.

What is a Crisis Chat job?

A Crisis Chat job involves providing emotional support, resources, and crisis intervention to individuals in distress through online text-based communication. Crisis Chat responders listen with empathy, assess the situation, and offer appropriate support or referrals to help-seekers. This role requires strong communication skills, emotional resilience, and the ability to remain calm under pressure. Many Crisis Chat positions are with helplines, mental health organizations, or crisis intervention services.

More about Crisis Chat jobs
What cities are hiring for Crisis Chat jobs? Cities with the most Crisis Chat job openings:
What are the most commonly searched types of Crisis Chat jobs? The most popular types of Crisis Chat jobs are:
What states have the most Crisis Chat jobs? States with the most job openings for Crisis Chat jobs include:
What job categories do people searching Crisis Chat jobs look for? The top searched job categories for Crisis Chat jobs are:
Crisis Chat jobs near you
Infographic showing various Crisis Chat job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,018 per year, or $21.6 per hour.

Mid-Shift Crisis Hotline Counselor

Careline Crisis Services Inc.

Fairbanks, AK • On-site

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Salary: $21-$25

Full-Time Crisis Intervention Specialist


The Careline crisis hotline team provides therapeutic support for Alaskans accessing the statewide crisis and suicide hotline. This position will implement policies, protocols, and services designed to assist individuals who are in crisis, including those considering dying by suicide, those concerned about someone else with suicidal behavior by providing emotional support, crisis response, and intervention. This position also provides support, information, and referral for non-crisis calls. Services are provided via phone calls, text messaging, or chat. As a member of the Careline team, you will interact with clients and staff in a respectful and empowering manner, exercise consistent and dependable attendance, and attend all mandatory staff meetings. At Careline, all staff present themselves professionally and maintain confidentiality when necessary.


We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. To meet minimum qualifications, we will consider any equivalent combination of knowledge, skills, education, and experience. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.


Minimum Qualifications include an Associate's Degree in Human Services or a closely related field. Prior work or life experience may be used in place of the degree. We expect our candidates to demonstrate excellent interpersonal, group, and written communication skills, a commitment to the agency's mission and goals, the ability to work with people from diverse backgrounds, cultures, and lifestyles, and the ability to work independently and pass a background check. Candidates should be proficient with computers and frequent data entry.


Hours: Full-time (40 hours per week) with occasional overtime and may include weekends.


Shifts Available: Mid-Shift (afternoons-evening)


Salary: Determined by experience, non-exempt.


Location: Not Remote - Office Location is in Fairbanks, Alaska


Benefits: Excellent comprehensive benefits, including medical, dental, vision, holiday pay, and 4 weeks of paid time off.



Careline Crisis Services, Inc. is an equal-opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.