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Credit Collector Jobs (NOW HIRING)

Wright-Patt Credit Union

Collector I

Beavercreek, OH

$15.75 - $21/hr

This Collector Position is responsible for the collection of delinquencies on consumer loans ... credit union, such as Member Centers, and the Member Help Center to resolve member issues in the ...

New

University of Michigan Credit Union

Collector

Ann Arbor, MI

$16.75 - $22.25/hr

Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years. UMCU is currently searching for a bright, professional and friendly Collector to assist ...

New

First Commerce Credit Union

Collector I

Tallahassee, FL · On-site

$15.25 - $19.75/hr

Join First Commerce Credit Union as a Collector I! If you're someone who can balance problem-solving with empathy - and you're confident navigating difficult conversations - this could be the perfect ...

First Commerce Credit Union

Collector I

Tallahassee, FL

$15.25 - $19.75/hr

Join First Commerce Credit Union as a Collector I! If you're someone who can balance problem-solving with empathy - and you're confident navigating difficult conversations - this could be the perfect ...

First Commerce Credit Union

Collector I

Tallahassee, FL · On-site

$15.25 - $19.75/hr

Join First Commerce Credit Union as a Collector I! If you're someone who can balance problem-solving with empathy - and you're confident navigating difficult conversations - this could be the perfect ...

Arrowhead Orthopaedics

Collector

Colton, CA · On-site

$17.25 - $23.25/hr

The Collector must be able to handle this information with the highest degree of privacy ... Researches credit balances. * Implement adjustments to patient accounts. * Allocate payments when ...

Arrowhead Orthopaedics

Collector

Colton, CA · On-site

$24.26/hr

The Collector must be able to handle this information with the highest degree of privacy ... Researches credit balances. * Implement adjustments to patient accounts. * Allocate payments when ...

Arrowhead Orthopaedics

Collector

Colton, CA · On-site

$17.25 - $23.25/hr

The Collector must be able to handle this information with the highest degree of privacy ... Researches credit balances. * Implement adjustments to patient accounts. * Allocate payments when ...

XBP Americas LLC

Collector

Forest Park, GA · On-site

$16/hr

Collector About the Role: As a Collector, you will play a vital role in managing delinquent ... One to three years of experience in credit and collections is preferred. * Training will be ...

St. Joseph's/Candler

Insurance Collector

Savannah, GA · On-site

$17.09/hr

... credit balances, documenting needed information and handling all insurance / patient contact in a ... The Insurance Collector must maintain open communications and is available to component ...

St. Joseph's/Candler

Insurance Collector

Savannah, GA · On-site

$17.09/hr

... credit balances, documenting needed information and handling all insurance / patient contact in a ... The Insurance Collector must maintain open communications and is available to component ...

St. Joseph's/Candler

Insurance Collector

Savannah, GA · On-site

$17.09/hr

... credit balances, documenting needed information and handling all insurance / patient contact in a ... The Insurance Collector must maintain open communications and is available to component ...

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Credit Collector information

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How much do credit collector jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for credit collector in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What Is the Job of a Credit Collector?

The job of a credit collector is to locate and contact customers with delinquent or unpaid bills and convince them to pay. Your responsibilities in this career are to perform research to locate the customer, find the proper contact information, and call them to discuss how they can pay back their debts. You may be authorized to negotiate timeframes and payment plans, assess any mitigating circumstances, and pass on other billing issues or invoices to your supervisors. After negotiating and confirming the plan, you may need to do follow-up calls to ensure the debtor continues their payments.

What are the key skills and qualifications needed to thrive as a Credit Collector, and why are they important?

To thrive as a Credit Collector, you need strong negotiation skills, attention to detail, and a good understanding of credit and collections processes, usually backed by a high school diploma or equivalent. Familiarity with collection management software, customer relationship management (CRM) systems, and relevant legal regulations is typically required. Excellent communication, persistence, and problem-solving abilities set top performers apart in this role. These skills ensure effective debt recovery while maintaining positive customer relations and compliance with industry standards.

What are Credit Collectors?

Credit Collectors, also known as debt collectors, are professionals responsible for recovering overdue payments from individuals or businesses on behalf of creditors. They contact debtors through phone calls, emails, or letters to remind them of outstanding debts and negotiate payment plans. Credit Collectors must follow strict regulations and ethical guidelines to ensure fair treatment of debtors while helping creditors minimize financial losses. Their work often involves maintaining records of collection activities and updating account information.

What are some effective strategies for managing challenging conversations with overdue account holders as a Credit Collector?

As a Credit Collector, you'll frequently engage with customers who may be frustrated or anxious about their overdue accounts. Successful collectors use active listening, remain calm and empathetic, and clearly explain payment options to build trust and encourage cooperation. It's important to stay solution-focused, document all interactions accurately, and know when to escalate issues to a supervisor. Training and support from your team are typically available to help you navigate these challenging conversations while achieving collection targets.
More about Credit Collector jobs
What states have the most Credit Collector jobs? States with the most job openings for Credit Collector jobs include:
What are popular job titles related to Credit Collector jobs? For Credit Collector jobs, the most frequently searched job titles are:
Credit Collector jobs near you
Infographic showing various Credit Collector job openings in the United States as of July 2026, with employment types broken down into 35% Internship, 40% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,550 per year, or $19 per hour.
Collector I

Collector I

Wright-Patt Credit Union

Beavercreek, OH

$15.75 - $21/hr

Full-time

Posted 5 days ago

New

Wright-Patt Credit Union rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Ready to take the next step in your career?

If you have at least one year of call center experience and a working knowledge of interacting with customers regarding loan products and services, this could be an excellent opportunity for you. Join a team where your customer service expertise can make an impact while helping clients navigate their financial needs and achieve their goals.

This Collector Position is responsible for the collection of delinquencies on consumer loans, student loans, and negative accounts.  An important element of this position is successfully negotiating repayment with members to resolve their delinquency in a timely manner, including negotiating workout loans and using other loss mitigation efforts. A Collector I routinely counsels members and coaches them to better handle their finances, helping them with budgeting and other ways to make sure they can meet their obligations. Much of the knowledge a Collector I needs for this position comes from their experience with WPCU, other financial institutions, or from their own life experiences.

1)      Initiate outbound contact and negotiate repayment with members who have delinquent shares/loans through various communication channels to make repayment arrangements on the negative        or delinquent obligation.  Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed.  Report gaps in policies, procedures, and operating controls to leadership    to ensure member impact and risk is mitigated. (30%)

2)      Work closely with other departments throughout the credit union, such as Member Centers, and the Member Help Center to resolve member issues in the most member service-oriented manner       possible. Also work with departments such as Compliance, Risk Management, and Internal Audit to make sure all collection laws, fair lending laws, and other regulations are followed at all times.         (20%)

                 3)     Responsible for negotiating repayment with members who have delinquent shares/loans through various communication channels, primarily SMS and Email, establishing repayment arrangements                      on negative or delinquent obligations. (10%)

                4)      Responsible for handling inbound calls from members and partners who are dealing with a collection related issue. (10%)

5)      Responsible for determining if additional collection efforts are required to cure the account, such as repossession recommendation, determine if the account is eligible for off-set, foreclosure,              charge-off, etc., or if other remedies might be in the best interest of the member, including a workout loan, a loan extension, a due date change or some other loss mitigation effort.  (10%)

6)      Provides financial counseling to members needing advice on how to handle their finances and regularly coaches them to take the necessary steps to get their financial lives in order, including                 setting  up budgets, prioritizing obligations, and making financial sacrifices when appropriate. (15%)

7)      Utilizes various skip-tracing tools to obtain actionable contact information on members with delinquent accounts. (5%)

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