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Credit Card Dispute Analyst Jobs (NOW HIRING)

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$28.03/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

City Madison Category Debit/Credit Card Services FTE 1.0 Schedule Monday-Friday 8:00am-5:45pm ... The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ...

U.S. Bancorp

Credit Dispute Specialist - Fidelity

Fargo, ND · On-site

$20 - $24.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... credit card dispute cases while managing a daily inventory of work. Responsibilities include ... Ability to identify, analyze and resolve exceptions through data interpretation * Strong PC skills

US Bank

Credit Dispute Specialist - Fidelity

Fargo, ND · On-site

$20 - $24.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... credit card dispute cases while managing a daily inventory of work. Responsibilities include ... analyze and resolve exceptions through data interpretation - Strong PC skills -Good verbal and ...

US Bank

Credit Dispute Specialist - Fidelity

Gresham, OR · On-site

$20 - $24.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... credit card dispute cases while managing a daily inventory of work. Responsibilities include ... analyze and resolve exceptions through data interpretation - Strong PC skills -Good verbal and ...

US Bank

Credit Dispute Specialist - Fidelity

Tempe, AZ · On-site

$20 - $24.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... credit card dispute cases while managing a daily inventory of work. Responsibilities include ... analyze and resolve exceptions through data interpretation - Strong PC skills -Good verbal and ...

US Bank

Credit Dispute Specialist - Fidelity

Overland Park, KS · On-site

$20 - $24.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... credit card dispute cases while managing a daily inventory of work. Responsibilities include ... analyze and resolve exceptions through data interpretation - Strong PC skills -Good verbal and ...

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Credit Card Dispute Analyst information

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How much do credit card dispute analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for credit card dispute analyst in the United States is $29.92, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $33.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a credit card dispute analyst, and why are they important?

To thrive as a Credit Card Dispute Analyst, you need strong analytical skills, attention to detail, and a background in finance or accounting, often supported by relevant experience or a degree. Familiarity with dispute management systems, credit card processing platforms, and regulatory compliance tools like Reg E and Reg Z is typically required. Excellent communication, problem-solving abilities, and customer service skills help you effectively resolve disputes and interact with clients. These skills ensure accurate investigation, regulatory adherence, and positive client experiences in the fast-paced financial services environment.

What is the difference between Credit Card Dispute Analyst vs Customer Service Representative?

AspectCredit Card Dispute AnalystCustomer Service Representative
CredentialsRelevant certifications (e.g., ACAMS, CFE), financial knowledgeBasic customer service training, high school diploma or equivalent
Work EnvironmentFinancial institutions, call centers, back-officeRetail stores, call centers, service centers
Industry UsageBanking, credit card companies, financial servicesRetail, telecommunications, service industries

While both roles involve communication and problem-solving, a Credit Card Dispute Analyst specializes in investigating and resolving credit card disputes, requiring financial knowledge and specific certifications. In contrast, a Customer Service Representative handles general customer inquiries and support, often with less specialized training.

How to become a credit card dispute analyst?

To become a credit card dispute analyst, candidates typically need a high school diploma or equivalent, with some employers preferring an associate's or bachelor's degree in finance, accounting, or a related field. Relevant skills include attention to detail, communication, and familiarity with banking software or dispute resolution processes. Gaining experience through entry-level finance or customer service roles can also be beneficial.

What does a credit card dispute analyst do?

A Credit Card Dispute Analyst is responsible for investigating and resolving disputes related to credit card transactions. They review customer claims of unauthorized or incorrect charges, analyze transaction data, and communicate with merchants, customers, and financial institutions to gather relevant information. Their goal is to determine the validity of the claim and ensure compliance with regulatory requirements and internal procedures. Ultimately, they help protect both consumers and banks from fraudulent or erroneous transactions.

What are some common challenges faced by credit card dispute analysts, and how can they be managed effectively?

Credit Card Dispute Analysts often encounter challenges such as tight deadlines, high case volumes, and the need to interpret complex transaction data. Managing these challenges effectively requires strong organizational skills, attention to detail, and clear communication with both customers and internal teams. Staying updated on industry regulations and leveraging automated tools can also help streamline the investigation process and ensure compliance. Building experience in handling difficult cases enhances both efficiency and accuracy over time.
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Credit Card Dispute Analyst jobs near you

Dispute Specialist

State Employees Credit Union

Santa Fe, NM

$20 - $23.53/hr

Full-time

Re-posted 28 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

POSITION TITLE: Dispute Specialist

REPORTS TO: Fraud & Security Manager

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE: 8: $20.00 to $23.53 Targeted Hourly Rate

JOB SUMMARY:

The Dispute Specialist is responsible for processing and resolving debit and credit card disputes in accordance with regulatory requirements, card network rules, and internal procedures. This role manages disputes from intake through resolution, including provisional credits, documentation review, recoveries, and member communication while ensuring timely and accurate handling of dispute cases. Supports State ECU's broader Financial Crimes, fraud prevention, and loss mitigation efforts through collaboration, escalation, and information sharing.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

  • Process debit and credit card disputes from initiation through resolution.

  • Review dispute claims, supporting documentation, and transaction history.

  • Process provisional credits and chargebacks in accordance with regulatory requirements.

  • Maintain compliance with Reg E and card network dispute timelines.

  • Communicate with Members and staff regarding dispute status and required documentation.

  • Coordinate recoveries and adjustments as applicable.

  • Maintain accurate dispute records and documentation.

  • Identify suspicious trends or activity and escalate potential fraud concerns.

  • Assist with dispute reporting, operational metrics, and quality review activities.

  • Collaborate with Operations, branches, and fraud investigators as needed.

  • Perform other duties as assigned.

Required Skills & Qualifications:

  • Must Have: 
  • Strong attention to detail and documentation accuracy.
  • Strong organizational and time management skills.
  • Effective verbal and written communication skills.
  • Strong Member service and problem-solving abilities.
  • Ability to manage multiple cases and deadlines simultaneously.
  • Ability to identify suspicious activity and escalate concerns appropriately.
  • Proficiency with Microsoft Office, core systems, and dispute processing platforms.
  • Ability to maintain confidentiality and professionalism when handling sensitive Member information.

2. Nice to Have:

  • Working knowledge of Reg E and card network dispute requirements.

  • Chargeback processing experience.

  • Fraud awareness and escalation knowledge.

  • Banking operations knowledge.

  • Understanding of card network rules and recoveries.

  • Job Related Travel as required.

Education & Experience:

  • Education or experience equivalent to an Associates degree, in addition to 1 year of banking, disputes, operations, or related experience.

  • Relevant dispute or fraud certifications preferred but not required.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

  • Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
  • Adhere to policy on Drug Free Workplace.
  • Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Some standing, walking, kneeling, stooping, bending and lifting.
  • Must be able to lift to fifteen (15) pounds at times.
  • Must be able to access and navigate credit union facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.

What State Employees' Credit Union (North Carolina) employees say

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