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Credit Card Dispute Analyst Jobs (NOW HIRING)

NOV, Inc.

Accounts Receivable Dispute Analyst

Houston, TX · Hybrid

$23.25 - $29.50/hr

Knowledge of credit and collections practices. Familiarity with KPI reporting and root-cause ... analysis methodologies. Key Performance Indicators (KPIs) Dispute resolution cycle time Dispute ...

NOV, Inc.

Accounts Receivable Dispute Analyst

Houston, TX · On-site

$23.25 - $29.50/hr

... returns, credits, and billing discrepancies. • Review supporting documentation, contracts ... Analyze dispute trends and identify recurring issues affecting billing and collection process. • ...

Bertelsmann

Credit Card Associate

Westminster, MD · On-site

$38K - $40K/yr

Analyze account activity and maintain accurate customer account records. * Perform account maintenance, including documentation for write-offs when necessary. * Performs daily credit card reporting ...

Bertelsmann-Jobs

Credit Card Associate

$38K - $40K/yr

Analyze account activity and maintain accurate customer account records. * Perform account maintenance, including documentation for write-offs when necessary. * Performs daily credit card reporting ...

New

Create Your Own Career

Credit Card Associate

$38K - $40K/yr

Analyze account activity and maintain accurate customer account records. * Perform account maintenance, including documentation for write-offs when necessary. * Performs daily credit card reporting ...

New

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

Analyze account activity and maintain accurate customer account records. * Perform account maintenance, including documentation for write-offs when necessary. * Performs daily credit card reporting ...

Bertelsmann

Credit Card Associate

Westminster, MD · On-site

$38K - $40K/yr

Analyze account activity and maintain accurate customer account records. * Perform account maintenance, including documentation for write-offs when necessary. * Performs daily credit card reporting ...

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Credit Card Dispute Analyst information

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How much do credit card dispute analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for credit card dispute analyst in the United States is $29.92, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $33.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a credit card dispute analyst, and why are they important?

To thrive as a Credit Card Dispute Analyst, you need strong analytical skills, attention to detail, and a background in finance or accounting, often supported by relevant experience or a degree. Familiarity with dispute management systems, credit card processing platforms, and regulatory compliance tools like Reg E and Reg Z is typically required. Excellent communication, problem-solving abilities, and customer service skills help you effectively resolve disputes and interact with clients. These skills ensure accurate investigation, regulatory adherence, and positive client experiences in the fast-paced financial services environment.

What is the difference between Credit Card Dispute Analyst vs Customer Service Representative?

AspectCredit Card Dispute AnalystCustomer Service Representative
CredentialsRelevant certifications (e.g., ACAMS, CFE), financial knowledgeBasic customer service training, high school diploma or equivalent
Work EnvironmentFinancial institutions, call centers, back-officeRetail stores, call centers, service centers
Industry UsageBanking, credit card companies, financial servicesRetail, telecommunications, service industries

While both roles involve communication and problem-solving, a Credit Card Dispute Analyst specializes in investigating and resolving credit card disputes, requiring financial knowledge and specific certifications. In contrast, a Customer Service Representative handles general customer inquiries and support, often with less specialized training.

How to become a credit card dispute analyst?

To become a credit card dispute analyst, candidates typically need a high school diploma or equivalent, with some employers preferring an associate's or bachelor's degree in finance, accounting, or a related field. Relevant skills include attention to detail, communication, and familiarity with banking software or dispute resolution processes. Gaining experience through entry-level finance or customer service roles can also be beneficial.

What does a credit card dispute analyst do?

A Credit Card Dispute Analyst is responsible for investigating and resolving disputes related to credit card transactions. They review customer claims of unauthorized or incorrect charges, analyze transaction data, and communicate with merchants, customers, and financial institutions to gather relevant information. Their goal is to determine the validity of the claim and ensure compliance with regulatory requirements and internal procedures. Ultimately, they help protect both consumers and banks from fraudulent or erroneous transactions.

What are some common challenges faced by credit card dispute analysts, and how can they be managed effectively?

Credit Card Dispute Analysts often encounter challenges such as tight deadlines, high case volumes, and the need to interpret complex transaction data. Managing these challenges effectively requires strong organizational skills, attention to detail, and clear communication with both customers and internal teams. Staying updated on industry regulations and leveraging automated tools can also help streamline the investigation process and ensure compliance. Building experience in handling difficult cases enhances both efficiency and accuracy over time.
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Credit Card Dispute Analyst jobs near you

Accounts Receivable Dispute Analyst

National Oilwell Varco

Houston, TX • Hybrid

$23.25 - $29.50/hr

Full-time

Re-posted 5 days ago

NOV rating

8.0

Company rating: 8.0 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

176th of 489 rated machine equipment manufacturers

Job description

Position Summary
The Accounts Receivable Dispute Analyst is responsible for researching, analyzing, and assisting in resolving customer invoice disputes to ensure timely payment and minimize outstanding receivables. This role works closely with A/R collectors, customers, sales, customer service, operations, and finance teams to identify and resolve root causes of disputes, facilitate resolution, and improve billing and collection processes.
Key Responsibilities
Assist with investigation and resolution customer payment disputes related to invoices, pricing, deductions, short payments, returns, credits, and billing discrepancies.
Review supporting documentation, contracts, purchase orders, shipping records, and customer correspondence to determine dispute validity.
Collaborate with internal departments, including A/R collectors, sales, customer service, operations, finance to gather information, resolve issues, and identify root causes.
Maintain accurate records of disputes, resolutions, and account activity in ERP systems and dispute management tools.
Monitor dispute aging and prioritize cases to meet established service-level agreements (SLAs).
Communicate professionally with internal and external customers regarding dispute status, required documentation, and resolution outcomes.
Analyze dispute trends and identify recurring issues affecting billing and collection process.
Prepare reports and metrics on dispute volume, resolution times, aging, and root causes.
Support month-end closing activities by ensuring dispute-related transactions are accurately recorded.
Recommend process improvements to reduce future disputes and improve collection efficiency.
Assist collections teams in resolving payment delays associated with disputed invoices.
Qualifications
Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
2-5 years of experience in Accounts Receivable, Collections, Credit, Billing, or Dispute Resolution.
Knowledge of accounting principles and accounts receivable processes.
Experience with ERP systems such as Oracle, JD Edwards.
Proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and data analysis.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Customer-focused mindset with strong negotiation and conflict-resolution abilities.
Preferred Skills
Experience with deduction management and dispute resolution platforms.
Understanding of order-to-cash (O2C) processes.
Knowledge of credit and collections practices.
Familiarity with KPI reporting and root-cause analysis methodologies.
Key Performance Indicators (KPIs)
Dispute resolution cycle time
Dispute aging reduction
Collection effectiveness
Reduction in unresolved deductions
Accounts receivable aging performance
Accuracy of dispute documentation and reporting
Working Conditions
Primarily office with some remote work.
Frequent interaction with customers and cross-functional teams.
May require occasional overtime during month-end or quarter-end close periods.
This role is critical to maintaining healthy cash flow, improving customer relationships, and supporting overall financial performance through efficient dispute management and resolution.

What NOV employees say

Pay

Benefits

Hours and flexibility

Workplace

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About NOV

Sourced by ZipRecruiter

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment and operational support necessary for success. We have the people, capabilities and vision to serve the needs of a challenging and evolving industry. One the world can’t live without. We are a global family of thousands of individuals, working as one team to create lasting impact for ourselves, our customers and the communities where we live and work. We take responsibility for each other and our company’s future, knowing that personal ownership leads to broader success. We believe in purposeful innovation because we see what others do not and we act. Through business innovation, product creation and service delivery, we are driven to power the industry that powers the world better.

Industry

Oil and gas extraction

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1841

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