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Conversation Design Jobs (NOW HIRING)

Transform9

Conversational Analyst

Birmingham, AL · On-site +1

You'll turn conversation data into the insights and design changes that improve agent performance across thousands of practices. What you'll do * Analyze deidentified patient call transcripts and ...

Transform9

Conversational Analyst

Birmingham, AL · Remote

You'll turn conversation data into the insights and design changes that improve agent performance across thousands of practices. What you'll do * Analyze deidentified patient call transcripts and ...

Cresta

Associate Conversational AI Designer

OR · On-site +1

$60K - $95K/yr

As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents ...

TEKsystems

Model Designer

Menlo Park, CA · Remote

$75/hr

What You'll Do Define and evolve conversation design frameworks (tone, structure, clarity, actionability) Translate design principles into system prompts and model instructions Iteratively improve ...

Cresta

Associate Conversational AI Designer

$60K - $95K/yr

As part of Cresta's Conversation Design team, you will assist in designing high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents ...

Equiliem

AI Business Analyst

Northbrook, IL · On-site

Familiarity with AI chatbot concepts including intents, utterances, and conversation design * Knowledge of integrations across CRM (e.g., D365), SAP, and contact center platforms (e.g., Genesys)

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Conversation Design information

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How much do conversation design jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for conversation design in the United States is $57.72, according to ZipRecruiter salary data. Most workers in this role earn between $42.07 and $73.32 per hour, depending on experience, location, and employer.

What are common daily responsibilities for a Conversation Designer?

As a Conversation Designer, your daily responsibilities often include crafting dialogue flows, writing sample conversations, and collaborating closely with product managers, developers, and UX researchers to refine conversational interfaces. You'll regularly test and iterate on chatbot or voice assistant scripts, analyze user feedback and data, and ensure that conversations are natural, inclusive, and aligned with brand voice. You'll also participate in team meetings to discuss project requirements and deliverables, and may conduct user research or usability testing. This collaboration and cycle of iteration are key to delivering engaging and effective conversational experiences.

What are the key skills and qualifications needed to thrive in the Conversation Design position, and why are they important?

To thrive as a Conversation Designer, you need a strong understanding of linguistics, UX/UI principles, and user-centered design, often supported by a background in human-computer interaction, communication, or related fields. Familiarity with conversation design platforms (such as Dialogflow, Amazon Lex, or Microsoft Bot Framework), prototyping tools, and AI technologies is highly valuable. Excellent communication, empathy, creativity, and problem-solving skills help create natural, engaging conversational experiences. These competencies are crucial because they ensure the development of effective, user-friendly interfaces that align with business goals and user expectations.

What is a Conversation Design job?

A Conversation Design job involves creating natural and effective interactions between humans and AI-powered chatbots or voice assistants. Conversation Designers structure dialogues, write bot responses, and ensure the experience feels intuitive and human-like. They consider user psychology, linguistic principles, and technical constraints to optimize conversations. The role often requires collaboration with UX designers, developers, and AI trainers to refine bot interactions.

More about Conversation Design jobs
What cities are hiring for Conversation Design jobs? Cities with the most Conversation Design job openings:
What are the most commonly searched types of Conversation Design jobs? The most popular types of Conversation Design jobs are:
What states have the most Conversation Design jobs? States with the most job openings for Conversation Design jobs include:
What job categories do people searching Conversation Design jobs look for? The top searched job categories for Conversation Design jobs are:
Conversation Design jobs near you
Infographic showing various Conversation Design job openings in the United States as of June 2026, with employment types broken down into 5% Internship, 59% Full Time, and 36% Part Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $120,062 per year, or $57.7 per hour.
Conversational Analyst

Conversational Analyst

Transform9

Birmingham, AL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

Transform9's voice agents succeed or fail on the quality of their conversations. The Conversational Analyst studies how patients and agents actually talk - analyzing real call data to find where agents excel, where they break down, and how to make every interaction faster, clearer, and more human. You'll turn conversation data into the insights and design changes that improve agent performance across thousands of practices.

What you'll do

  • Analyze deidentified patient call transcripts and agent interactions to identify failure points, friction, and opportunities to improve
  • Define and track conversation quality metrics - containment, resolution, escalation, and patient experience
  • Design and refine conversation flows, prompts, and agent responses in partnership with product and engineering
  • Build and maintain taxonomies for intents, call types, and outcomes
  • Run qualitative and quantitative analysis to prioritize the improvements with the biggest impact
  • Partner with the Core Platform team to translate findings into agent behavior changes
  • Monitor agent performance after changes ship and measure their impact
  • Surface trends and recommendations to product and leadership

Location

Remote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).

Requirements

  • 3+ years in conversation design, linguistics, data analysis, or a related analytical role
  • Strong analytical skills - comfortable working with transcripts, structured data, and metrics
  • Strong understanding of natural language, dialogue, and how people communicate
  • Ability to translate qualitative observations into concrete design recommendations
  • Excellent written communication and attention to nuance
  • Comfort working with product and engineering teams in a fast-moving environment

Nice to have

  • Experience with conversational AI, chatbots, voice assistants, or LLM-based products
  • Familiarity with healthcare, patient communication, or contact-center environments
  • Experience with SQL, Python, or data analysis and visualization tools
  • Background in linguistics, computational linguistics, or speech

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.

Apply