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Conversation Design Jobs (NOW HIRING)

Decagon

Conversation Designer

New York, NY · On-site

$160K - $200K/yr

About the Role As part of the Conversation Design team, you'll help shape what great AI conversation experiences look and sound like - across channels and languages, for enterprise customers around ...

Checkr

AI Conversation Designer

Denver, CO · On-site

$90K - $112K/yr

About the team/role We are seeking a skilled and detail-oriented AI Conversation Designer to join our Service Design team. This role is central to managing and optimizing our conversational AI agents ...

Checkr

AI Conversation Designer

Denver, CO · On-site

$90K - $112K/yr

About the team/role We are seeking a skilled and detail-oriented AI Conversation Designer to join our Service Design team. This role is central to managing and optimizing our conversational AI agents ...

GM Financial

Conversation Designer II

Arlington, TX · Hybrid

Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc. * Experience in AI, chatbot/IVR strategy, conversation design, and optimization

GM Financial

Conversation Designer II

Arlington, TX · On-site

As a Conversation Designer II, you will shape engaging experiences for AI-driven Chatbots and IVR ... You'll design intuitive dialog flows, validate functionality, and optimize language to ensure ...

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Conversation Design information

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How much do conversation design jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for conversation design in the United States is $57.72, according to ZipRecruiter salary data. Most workers in this role earn between $42.07 and $73.32 per hour, depending on experience, location, and employer.

What is a conversation design?

A Conversation Design job involves creating natural and effective interactions between humans and AI-powered chatbots or voice assistants. Conversation Designers structure dialogues, write bot responses, and ensure the experience feels intuitive and human-like. They consider user psychology, linguistic principles, and technical constraints to optimize conversations. The role often requires collaboration with UX designers, developers, and AI trainers to refine bot interactions.

What are common daily responsibilities for a conversation designer?

As a Conversation Designer, your daily responsibilities often include crafting dialogue flows, writing sample conversations, and collaborating closely with product managers, developers, and UX researchers to refine conversational interfaces. You'll regularly test and iterate on chatbot or voice assistant scripts, analyze user feedback and data, and ensure that conversations are natural, inclusive, and aligned with brand voice. You'll also participate in team meetings to discuss project requirements and deliverables, and may conduct user research or usability testing. This collaboration and cycle of iteration are key to delivering engaging and effective conversational experiences.

What are the key skills and qualifications needed to thrive in conversation design, and why are they important?

To thrive as a Conversation Designer, you need a strong understanding of linguistics, UX/UI principles, and user-centered design, often supported by a background in human-computer interaction, communication, or related fields. Familiarity with conversation design platforms (such as Dialogflow, Amazon Lex, or Microsoft Bot Framework), prototyping tools, and AI technologies is highly valuable. Excellent communication, empathy, creativity, and problem-solving skills help create natural, engaging conversational experiences. These competencies are crucial because they ensure the development of effective, user-friendly interfaces that align with business goals and user expectations.

How to become a conversation designer?

To become a conversation designer, develop skills in user experience, linguistics, and scripting, often through courses or self-study in areas like UX design, natural language processing, or human-computer interaction. Gaining experience with chatbot platforms, voice assistants, and tools like Figma or Adobe XD can be beneficial, along with building a portfolio of conversational flows. A background in communication, psychology, or related fields can also support entry into this role.

What does a conversation design do?

A conversation designer creates the dialogue and interaction flow for chatbots, voice assistants, and other conversational interfaces. They analyze user needs, craft clear and natural language responses, and often use tools like flowcharts or scripting platforms to ensure effective communication. This role requires strong communication skills and understanding of user experience principles.
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Conversation Design jobs near you
Infographic showing various Conversation Design job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 88% Full Time, 6% Part Time, and 5% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $120,062 per year, or $57.7 per hour.

Conversation Designer

Decagon

New York, NY • On-site

$160K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
About the Team
Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just "set it and forget it" when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.
About the Role
As part of the Conversation Design team, you'll help shape what great AI conversation experiences look and sound like - across channels and languages, for enterprise customers around the world. You'll work directly with customers and internal teams to improve agent quality - especially in voice, one of our fastest growing channels - and build the systems and resources that allow us to scale your expertise.
This work spans research, design, enablement, and product strategy. You might:
  • Advise customers and internal teams on conversation design and voice selection
  • Evaluate and iterate on voice quality across providers, languages, and use cases
  • Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team
  • Partner with Engineering and Product to translate field insights into platform improvements

Your insights will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.
In this role, you will
  • Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
  • Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
  • Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
  • Build repeatable frameworks for assessing conversation and voice performance
  • Enable our Customer team to apply strong design judgment independently
  • Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
  • Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

Your background looks something like this
  • 5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)
  • Hands-on experience with voice - conversational AI, speech synthesis, or audio production
  • Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements
  • Experience building evaluation frameworks, rubrics, or QA processes
  • Strong communicator across technical and business contexts
  • Comfortable working close to the product in a fast-moving environment

Even better if you have
  • Native or professional fluency in Spanish and/or familiarity with other languages
  • Experience with TTS providers or speech synthesis tools
  • Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings

Compensation
$160k - 200k + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

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