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Volunteer Conversation Design Jobs (NOW HIRING)

Axos Bank

Conversational AI Engineer

San Diego, CA · On-site

$70K - $93K/yr

Design, build, and support conversational AI solutions across omnichannel platforms, with a primary ... HSA or FSA account and other voluntary benefits * 401(k) Retirement Saving Plan with Employer Match ...

Axos Bank

Conversational AI Engineer

San Diego, CA · On-site

$70K - $93K/yr

Design, build, and support conversational AI solutions across omnichannel platforms, with a primary ... HSA or FSA account and other voluntary benefits * 401(k) Retirement Saving Plan with Employer Match ...

TEKsystems

Model Designer

Menlo Park, CA · Remote

$50 - $65/hr

... design or AI conversation design experience; information architecture background. Job Type ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

ISG

Transportation Design Engineer

La Crosse, WI · On-site

$76K - $93K/yr

If you feel you're a strong fit but your compensation needs differ, we're open to a conversation ... Supplemental voluntary benefits * Short term and long-term disability * Parking reimbursement ...

ISG

Transportation Design Engineer

Green Bay, WI · On-site

$75K - $92K/yr

If you feel you're a strong fit but your compensation needs differ, we're open to a conversation ... Supplemental voluntary benefits * Short term and long-term disability * Parking reimbursement ...

ISG

Transportation Design Engineer

Brookfield, WI · On-site

If you feel you're a strong fit but your compensation needs differ, we're open to a conversation ... Supplemental voluntary benefits * Short term and long-term disability * Parking reimbursement ...

ISG

Transportation Design Engineer

Brookfield, WI · On-site

$70K - $150K/yr

If you feel you're a strong fit but your compensation needs differ, we're open to a conversation ... Supplemental voluntary benefits * Short term and long-term disability * Parking reimbursement ...

The Fulton Group

CAD Engineer II

Pulaski, NY · On-site

$55K - $70K/yr

... voluntary disability insurance, voluntary life insurance, employee assistance program, vacation ... Ability to express oneself clearly in conversation and interaction with others. Ability to express ...

The Fulton Group

CAD Engineer I

Pulaski, NY · On-site

$65K - $85K/yr

... voluntary disability insurance, voluntary life insurance, employee assistance program, vacation ... Ability to express oneself clearly in conversation and interaction with others. Ability to express ...

ISG

Transportation Design Project Manager

Green Bay, WI · On-site

$70K - $175K/yr

If you feel you're a strong fit but your compensation needs differ, we're open to a conversation ... Supplemental voluntary benefits * Short term and long-term disability * Parking reimbursement ...

ISG

Transportation Design Project Manager

Brookfield, WI · On-site

$70K - $175K/yr

If you feel you're a strong fit but your compensation needs differ, we're open to a conversation ... Supplemental voluntary benefits * Short term and long-term disability * Parking reimbursement ...

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Volunteer Conversation Design information

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How much do volunteer conversation design jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for volunteer conversation design in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What are Volunteer Conversation Designers?

Volunteer Conversation Designers are individuals who offer their time and expertise to design conversational experiences, such as chatbots or virtual assistants, without monetary compensation. Their responsibilities include creating dialogue flows, scripting responses, and ensuring that interactions are natural, engaging, and helpful to users. Typically, they collaborate with non-profit organizations, community projects, or open-source initiatives to improve communication tools. This role is ideal for those interested in user experience, artificial intelligence, and language design who want to make a positive impact.

What are the main challenges faced by Volunteer Conversation Designers, and how can they be addressed?

Volunteer Conversation Designers often work with diverse teams and limited resources, which can make gathering consistent feedback and iterating on designs challenging. Additionally, ensuring that conversation flows are inclusive and accessible to all users is crucial, especially in nonprofit or community-driven projects. To succeed, it's important to maintain clear communication with stakeholders, document design decisions, and leverage user testing whenever possible. Collaborating with subject matter experts and regularly reviewing user interactions can help improve the effectiveness and inclusivity of conversational experiences.

What are the key skills and qualifications needed to thrive as a Volunteer Conversation Designer, and why are they important?

To thrive as a Volunteer Conversation Designer, you need a strong understanding of user experience (UX) principles, language structure, and conversational flow, often supported by experience in linguistics, writing, or UX design. Familiarity with chatbot development platforms like Dialogflow, Microsoft Bot Framework, or Voiceflow is commonly required. Excellent communication, empathy, and collaboration skills help you create user-friendly dialogues and work effectively with diverse teams. These abilities ensure the creation of engaging, accessible, and helpful conversational experiences that meet both user and organizational needs.
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Volunteer Conversation Design jobs near you
Client Engagement Center AI Solutions Analyst- Remote Washington

Client Engagement Center AI Solutions Analyst- Remote Washington

Banner Bank

Washington, DC • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Banner Bank rating

8.7

Company rating: 8.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

20th of 146 rated banks

Job description

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

The Client Engagement AI Solutions Analyst improves customer and agent experiences by transforming engagement data into actionable insights and continuously optimizing AI-powered interactions. This role is responsible for measuring what matters-experience, effort, and outcomes. They tune AI models and conversation flows while ensuring compliance, safety, and brand voice consistency across all conversational channels.
In this role you'll
 
Analyze AI interaction data for client effort, satisfaction, and experience metrics to identify friction 
points and improvement opportunities; analyze sentiment, emotion, and voice-of-customer data 
across call, chat, and digital channels to drive product, policy, and journey improvements.
Produce actionable insights that influence operational decisions, service enhancements, and customer and agent outcomes.
Monitor and optimize AI-powered interactions including virtual assistant flows, classification models, prompts, and routing logic; test virtual assistants and other AI functions and monitor automation and AI model performance to ensure accuracy, SLA adherence, and alignment with current processes.
Implement updates to intents, training data, and conversation design to improve accuracy, 
containment, and experience quality; evaluate agent-assist performance to ensure high-quality, 
compliant, and context-relevant guidance.
Collaborate with frontline leaders, supervisors, training teams, and CX partners to increase adoption and incorporate feedback into AI improvements; conduct A/B tests, pilots, and controlled 
experiments to validate enhancements or new solutions.
Apply Lean Six Sigma methodologies to reduce waste, streamline processes, and improve customer and agent outcomes; lead or support Green Belt-level continuous improvement projects focused on quality, efficiency, and service excellence.
Maintain clear documentation of bot logic, model updates, tuning activities, and decision records to support governance and auditability; participate in AI model reviews and ensure all AI outputs align with brand, legal, compliance, and safety guidelines.
Develop data-driven communication, reporting, and visualization materials to summarize insights, trends, and AI and Continuous Improvement performance for stakeholders and leadership; track and escalate incidents related to AI behavior ensuring timely resolution.
 
What we're looking for

You have a Bachelor's degree in Business Administration, Data Analytics, Information Systems, Customer Experience Management, or a related field (Required).

You have 2 or more years of experience in contact center operations, customer experience, business analytics, and AI/automation environments (Required).

You understand that an equivalent combination of education and experience can be considered in lieu of a degree.

What helps you shine
  • You understand customer journeys, service design principles, and customer experience metrics such as CES, CSAT, NPS, sentiment, and customer effort.
  • You can interpret voice-of-customer insights gathered through surveys, interactions, digital channels, and frontline feedback.
  • You have knowledge of contact center operations, agent workflows, queue management, and routing systems.
  • You bring experience working with conversational AI solutions and an understanding of intents, training data, prompts, and routing logic.
  • You can monitor and optimize AI performance, including accuracy, containment, model drift, safety, and operational effectiveness.
  • You understand conversation design best practices, including structured dialogue flows, persona development, tone, and brand voice.
  • You are familiar with AI governance principles, responsible AI practices, legal considerations, and brand standards.
  • You possess strong analytical skills and can identify trends, patterns, correlations, and opportunities within large and complex datasets.
  • You are proficient with analytics and data visualization tools such as Power BI and Tableau.
  • You can analyze sentiment, behavioral data, and operational metrics to generate practical business recommendations.
  • You have experience designing and evaluating A/B tests, pilots, experiments, and performance benchmarks.
  • You apply Lean Six Sigma principles to identify inefficiencies, eliminate waste, improve quality, and drive meaningful process improvements.
  • You can translate complex information into compelling presentations, reports, documentation, and executive-ready insights.
  • You excel at communication, facilitation, relationship building, and influencing across diverse stakeholder groups.
  • You effectively manage multiple priorities while maintaining strong attention to detail, curiosity, and a proactive mindset.
Our Company Values

Do the right thing

Accountability

Teamwork

Quality

What Our Team Says
"I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." - Glassdoor review
Compensation & Benefits

Targeted starting salary range (based on experience): $ 33.00- $45.00

Annual incentive potential

Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life

Paid vacation time, sick time and 11 company paid holidays

401k (with up to 4% match)

Tuition reimbursement

Review Banner's employee benefits at: Employee Benefits | Banner Bank

Please take time to review Banner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
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