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Product Concierge Jobs (NOW HIRING)

Rick Hendrick Chevrolet

Product Concierge

Durham, NC

$14.50 - $18.75/hr

Provide product information (brochures) for customers when requested * Demonstrate vehicle features and technology features to customer * Educate customer on optional equipment available for purchase

Hendrick Automotive Group

Product Concierge

Durham, NC · On-site

$14.50 - $18.75/hr

Provide product information (brochures) for customers when requested * Demonstrate vehicle features and technology features to customer * Educate customer on optional equipment available for purchase

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Product Concierge information

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How much do product concierge jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for product concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a Product Concierge?

A Product Concierge is a customer service professional who assists clients with personalized product recommendations, demonstrations, and support throughout their buying journey. They often work in retail settings, luxury goods, technology stores, or automotive dealerships, ensuring that customers have a seamless and enjoyable experience. Product Concierges are knowledgeable about the products they represent and can answer detailed questions, provide comparisons, and offer tailored suggestions based on customer needs. Their goal is to enhance customer satisfaction and loyalty by delivering exceptional, individualized service.

What are the key skills and qualifications needed to thrive as a Product Concierge, and why are they important?

To thrive as a Product Concierge, you need in-depth product knowledge, excellent customer service skills, and typically a background in retail or hospitality. Familiarity with CRM systems, point-of-sale software, and inventory management tools is often required. Outstanding communication, active listening, and a personable demeanor help build rapport and trust with clients. These skills are essential to deliver tailored experiences, boost customer satisfaction, and drive brand loyalty in competitive markets.

How does a Product Concierge typically collaborate with sales and customer service teams to enhance the client experience?

Product Concierges play a pivotal role in bridging the gap between clients and the internal teams. They often work closely with sales associates to understand client preferences and ensure that product presentations are tailored to individual needs. Additionally, Product Concierges coordinate with customer service to address post-purchase questions or issues, ensuring a seamless and personalized experience throughout the client's journey. This collaborative approach not only enhances customer satisfaction but also supports the overall goals of the sales and support teams.

What is the difference between Product Concierge vs Product Specialist?

AspectProduct ConciergeProduct Specialist
CredentialsCustomer service experience, product knowledgeProduct knowledge, certifications may vary
Work EnvironmentRetail, luxury stores, showroomsCorporate, retail, or technical settings
Employer & IndustryLuxury brands, retail, hospitalityTech companies, retail, manufacturing
Search & Comparison IntentCustomer service, personalized shoppingProduct details, technical specifications

Product Concierges focus on providing personalized customer service and assisting clients with product selection in retail or luxury settings. Product Specialists typically have in-depth product knowledge, often in technical or corporate environments, and assist with detailed product information. While both roles require strong communication skills, the Product Concierge emphasizes customer experience, whereas the Product Specialist emphasizes technical expertise.

More about Product Concierge jobs
What job categories do people searching Product Concierge jobs look for? The top searched job categories for Product Concierge jobs are:
Product Concierge jobs near you
Infographic showing various Product Concierge job openings in the United States as of May 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Product Concierge

Mercedes Benz of Myrtle Beach

Myrtle Beach, SC • On-site

$14 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Mercedes-Benz Product Concierge
Customer Experience | Luxury Brand Exposure | Career Growth Opportunity
Mercedes-Benz of Myrtle Beach - Myrtle Beach, SC
Launch Your Automotive Career with One of the World's Most Prestigious Brands
Mercedes-Benz of Myrtle Beach is seeking an energetic, tech-savvy, and customer-focused Product Concierge to join our growing team. This is an exciting opportunity for someone passionate about luxury vehicles, technology, and delivering an exceptional customer experience.
As a Mercedes-Benz Product Concierge, you will play a key role in creating memorable delivery experiences, educating customers on vehicle technology, and helping clients fully enjoy everything their Mercedes-Benz has to offer.
This is more than just a job-it's the beginning of a career path within the automotive industry. We are committed to investing in your professional development, ongoing education, and long-term growth within our organization.
Why You'll Love It Here
  • Opportunity to work with the prestigious Mercedes-Benz brand
  • Career growth opportunities-we promote from within
  • Paid training and ongoing Mercedes-Benz education
  • Fast-paced, luxury retail environment
  • Supportive and team-oriented culture
  • Opportunity to build long-term relationships with customers
  • Family-owned and operated organization
  • Long-term career stability and advancement potential
Benefits We Offer
  • Free health insurance option available
  • 401(k) with company match
  • HSA company contributions
  • Dental & vision insurance available
  • Paid vacation, PTO, and holidays
  • Employee discounts on vehicles, parts & service
  • Professional development and manufacturer training opportunities
What You'll Do
As a Mercedes-Benz Product Concierge, you'll help create an elevated ownership experience while serving as a technology and product expert for our customers.
Customer Experience & Vehicle Delivery
  • Welcome customers and create an exceptional first impression
  • Conduct personalized vehicle delivery experiences for sold clients
  • Schedule and complete encore delivery appointments to reinforce vehicle features and technology
  • Build strong customer relationships through professionalism, enthusiasm, and attention to detail
Product Knowledge & Technology Support
  • Become an expert on Mercedes-Benz vehicle features, technology, safety systems, and infotainment platforms
  • Demonstrate vehicle technology and advanced features in an easy-to-understand way
  • Assist customers with vehicle personalization, settings, and connectivity features
  • Support customers with Mercedes-Benz mobile apps, remote services, and digital platforms
Technical Support & Customer Education
  • Help answer customer questions related to vehicle systems and technology
  • Troubleshoot basic connectivity and technology concerns
  • Collaborate with sales and service teams to ensure customer satisfaction
  • Participate in ongoing Mercedes-Benz training, workshops, and education courses
  • Create a positive and informative ownership experience for every customer
Inventory & Showroom Support
  • Assist with showroom presentation and vehicle merchandising
  • Help maintain organized and presentation-ready inventory
  • Support dealership events and customer engagement initiatives
What You Bring
  • Passion for luxury vehicles, technology, and customer experience
  • Strong communication and interpersonal skills
  • Positive, outgoing, and professional personality
  • Ability to explain technology in a simple and engaging way
  • Strong organizational and multitasking abilities
  • Team-oriented mindset with a willingness to learn and grow
  • Professional appearance and customer-first attitude

Requirements:
  • Valid driver's license with a clean driving record
  • Ability to work flexible schedules, including some weekends
Why Mercedes-Benz of Myrtle Beach?
  • Opportunity to represent one of the world's most iconic luxury automotive brands
  • Career path opportunities within sales, service, leadership, and customer experience
  • Leadership team committed to employee growth and development
  • Modern dealership environment focused on customer excellence
Perfect For Candidates With Backgrounds In:
  • Hospitality
  • Luxury retail
  • Customer service
  • Technology support
  • Brand ambassador roles
  • Automotive enthusiasts
  • Recent graduates looking to begin a professional career
Our Commitment to You
Mercedes-Benz of Myrtle Beach is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed

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