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Contract Help Desk Jobs (NOW HIRING)

SOSi

Help Desk Lead

Doral, FL · On-site

This position is contingent upon contract award** SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable ...

SOSi

Help Desk Lead

Doral, FL

This position is contingent upon contract award** SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... Performance of the contract shall primarily take place in Durham, NC or Baltimore, MD - Onsite (Not ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Bristol, RI (On-site at various Town facilities and remote as needed) Duration: Long Term Contract Job Summary: The Help Desk Technician provides first-line technical support to Town of Bristol staff ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Please note that the availability of this position is contingent upon contract award. Benefits: At ...

Robert Half

Help Desk Technician

Austin, TX · On-site

$23.75 - $27.50/hr

Help Desk Technician Onsite | Austin, TX | Contract We are looking for a customer-focused Help Desk Technician to deliver advanced technical support for employees in a manufacturing environment based ...

New

ASM Research

Help Desk Specialist

San Antonio, TX · On-site

Supports one or more Help Desk systems developed and operated by ASM Research. Participates as a ... incident and ensures the customer contract information is accurate and complete. Job ...

TEKsystems

Help Desk Specialist

Corpus Christi, TX

$19 - $20/hr

Contract/Project Description/Overview: Answer the main Help Desk phone, enter trouble tickets, and assist customers with issues over the phone if possible. Assist walk-in users. Limited ...

New

Robert Half

Help Desk Analyst

Syracuse, NY · On-site

$20 - $22/hr

We are looking for a Help Desk Analyst to provide front-line technical support for end users in ... This Contract position is ideal for someone with at least 1 year of experience handling service ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Please note that the availability of this position is contingent upon contract award. Benefits: At ...

Diné Development Corporation

Help Desk Technician

$20.50 - $27.75/hr

This position is contingent based upon contract award.* Responsibilities * Provide help desk support for GEOMAP users, including incident intake, troubleshooting, resolution, and escalation.

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How much do contract help desk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for contract help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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What cities are hiring for Contract Help Desk jobs? Cities with the most Contract Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
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Contract Help Desk jobs near you
Infographic showing various Contract Help Desk job openings in the United States as of June 2026, with employment types broken down into 13% Full Time, 76% Part Time, and 11% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Lead

SOSi

Doral, FL • On-site

Other

Posted 17 days ago

Job description

Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
**This position is contingent upon contract award**
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
  • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence
Qualifications
Minimum Requirements
  • Active TS-SCI Clearance.
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or
    • five (5) years of equivalent experience in IT service management.
  • Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
  • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
  • Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.
Preferred Qualifications
  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Additional Information
Work Environment
  • Normal office conditions.

Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.

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