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Contingent Workforce Program Manager Jobs in Oregon

Lifted

Customer Success Manager

OR · On-site +1

Lifted is the first talent, country, and contract-agnostic contingent workforce management solution, giving enterprises a unified way to source, contract, manage, and pay any type of contingent ...

Quanta Services

Program Risk Manager, BPA

Portland, OR · On-site

With its highly skilled and innovative workforce, Quanta is the largest specialty contractor in ... Program Risk Manager, BPA DEPARTMENT: Program Leadership, BPA Program LOCATION: Portland, OR ...

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All JobsContingent Workforce Program JobsContingent Workforce Program Manager JobsContingent Workforce Program Manager Jobs in Oregon

Contingent Workforce Program Manager information

See Oregon salary details

$40.7K

$113.6K

$166K

How much do contingent workforce program manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for contingent workforce program manager in Oregon is $113,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,100.00 and $140,100.00 per year, depending on experience, location, and employer.

What is a contingent workforce program manager?

A Contingent Workforce Program Manager is responsible for overseeing an organization’s temporary, contract, and freelance workforce. They manage the strategies, policies, and processes related to hiring and utilizing contingent workers, ensuring compliance and cost-effectiveness. Their role typically includes coordinating with staffing agencies, monitoring vendor performance, and ensuring that workforce needs align with business goals. They also help mitigate risk and improve the efficiency of non-permanent labor within the company.

What are the key skills and qualifications needed to thrive as a contingent workforce program manager?

To thrive as a Contingent Workforce Program Manager, you need expertise in workforce planning, vendor management, and compliance, usually supported by a bachelor's degree in business or HR. Familiarity with Vendor Management Systems (VMS), contingent labor platforms, and relevant certifications like SIA's CCWP are highly valuable. Strong negotiation, relationship-building, and analytical skills help manage multiple stakeholders and drive program success. These skills ensure efficient oversight of contingent labor, cost-effectiveness, and risk mitigation for the organization.

What are some common challenges faced by contingent workforce program managers and how can they be addressed?

Contingent Workforce Program Managers often encounter challenges such as managing compliance across multiple vendors, ensuring consistent onboarding processes, and maintaining visibility into the performance of temporary staff. These challenges can be addressed by implementing standardized procedures, leveraging workforce management technology, and fostering strong relationships with staffing partners. Being proactive in communication and regularly reviewing program metrics also help in identifying areas for improvement and ensuring the program aligns with organizational goals.

What is the difference between Contingent Workforce Program Manager vs Staffing Coordinator?

AspectContingent Workforce Program ManagerStaffing Coordinator
CredentialsTypically requires experience in workforce management, certifications like PMP or staffing-specific credentialsOften requires HR or recruiting certifications, or relevant experience
Work EnvironmentManages large-scale contingent workforce programs, collaborates with vendors and internal teamsCoordinates staffing needs, screens candidates, and schedules interviews
Employer & Industry UsageUsed in industries with significant temporary staffing needs like IT, manufacturing, and healthcareCommon in HR departments across various industries for day-to-day staffing tasks

The Contingent Workforce Program Manager focuses on overseeing large-scale contingent staffing programs, vendor relations, and strategic workforce planning. In contrast, the Staffing Coordinator handles the operational aspects of recruiting, scheduling, and candidate management. Both roles are essential in workforce management but differ in scope and strategic involvement.

What are popular job titles related to Contingent Workforce Program Manager jobs in Oregon?

For Contingent Workforce Program Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Contingent Workforce Program Manager jobs in Oregon look for?

The top searched job categories for Contingent Workforce Program Manager jobs in Oregon are:

Contingent Workforce Program Manager jobs near you

Senior Manager, Customer Experience (CX) Operations & Performance

The Contingent

Portland, OR • On-site

Full-time

Posted 18 days ago

Job description

Organization Description: 

The Contingent is a 501(c)(3) venture nonprofit that launches, scales, and supports initiatives designed to mobilize communities and empower leaders to create lasting social change. We believe communities already possess the relationships, assets, and leadership needed to solve complex challenges. Our role is to build the systems, partnerships, and innovations that help those solutions take root and grow.

Since our founding, we have worked alongside community leaders, people with lived experience, public agencies, businesses, faith communities, and nonprofit partners to strengthen support systems for children and families. We are committed to listening deeply, challenging assumptions, and designing solutions that are informed by the experiences and needs of the communities we serve.

Through initiatives such as Every Child and The Script, The Contingent mobilizes community members to take meaningful action on behalf of children and families, whether through fostering, volunteering, mentoring, advocacy, or community support. We combine innovation, partnership, and data-informed decision-making to build stronger communities and create opportunities for every child to thrive.

We ask hard questions. We embrace innovation. We build unlikely partnerships. And we work together to transform systems and communities for the common good.

To learn more about The Contingent and our initiatives, visit The Contingent.


Opportunity Summary:

Join The Contingent as our Senior Manager, Customer Experience (CX) Operations & Performance. In this key leadership role, you'll help shape the future of our Customer Experience function by driving operational excellence, performance, and continuous improvement. Partnering closely with the CX Senior Director and cross-functional leaders, you'll build scalable systems, optimize processes, leverage data-driven insights, and lead initiatives that enhance both customer outcomes and organizational impact. 

We're looking for a strategic, analytical leader who is passionate about creating exceptional experiences, developing high-performing teams, and turning vision into action. If you thrive on solving complex challenges, driving change, and building operational excellence in a mission-driven environment, we'd love to hear from you. 

Who You Are 

You are a strategic and analytical leader who thrives on turning insights into action. You bring experience in customer experience operations, workforce planning, performance management, quality assurance, and continuous improvement. You're comfortable using data to drive decisions, improve outcomes, and lead organizational changes. 

You excel at building scalable systems, streamlining processes, and creating accountability structures that enable teams to perform at their best. You are a collaborative partner who can influence across functions, navigate complexity, and successfully lead initiatives from concept through implementation.

Most importantly, you are passionate about developing people, enhancing customer experiences, and advancing mission-driven work that creates meaningful impact in the communities we serve.


Duties & Responsibilities: 

CX Operations + Performance 

  • Oversee CX operations across states, channels, teams, and programs. 

  • Monitor lead volume, engagement, queue health, response times, and productivity to achieve organizational goals. 

  • Partner with the Senior Director of CX to establish performance goals and achieve lead engagement targets. 

  • Identify performance gaps and implement corrective actions, including staffing, workload, and process adjustments. 

  • Reinforce accountability for customer outcomes, operational performance, and service excellence.

Workforce Management 

  • Lead workforce planning, forecasting, scheduling, and capacity management across teams and states. 

  • Monitor productivity and performance data to identify staffing needs and coaching opportunities. 

  • Reallocate resources to maintain queue health, service levels, and lead engagement goals. 

  • Identify capacity constraints and recommend staffing or workflow adjustments. 

  • Partner with managers to address performance gaps and improve workforce effectiveness. 

  • Develop forecasts using lead volume, staffing capacity, trends, and demand projections.

Team Leadership + Management 

  • Lead, coach, and develop a high-performing team through clear expectations and accountability. 

  • Provide ongoing feedback, performance management, recognition, and development opportunities. 

  • Establish performance standards focused on customer outcomes, productivity, and operational excellence. 

  • Conduct performance reviews and support employee engagement and growth. 

  • Support complex customer inquiries and provide guidance to CX team members. 

  • Foster innovation and continuous improvement across the team.

Analytics, Reporting + Insights 

  • Own operational reporting and dashboards to provide visibility into performance. 

  • Analyze trends in lead engagement, response times, productivity, customer satisfaction, and queue health. 

  • Translate data into actionable insights and recommendations. 

  • Identify and address performance risks at the state, team, and individual levels. 

  • Improve reporting consistency, data quality, and usability across CX systems. 

Process + Productivity Improvement 

  • Identify operational bottlenecks and root causes across people, processes, and technology. 

  • Implement process improvements that enhance productivity, scalability, and customer outcomes. 

  • Evaluate cross-functional workflows to reduce friction and improve performance. 

  • Partner with managers to optimize productivity and prioritize customer engagement. 

  • Leverage customer insights to improve CX strategies, processes, and digital responsiveness. 

  • Support organizational growth through scalable onboarding, training, and learning programs.

Launch + Program Execution 

  • Lead operational readiness for new programs, campaigns, initiatives, and state launches. 

  • Translate launch requirements into staffing, workflows, reporting, and training plans. 

  • Monitor post-launch performance and resolve operational issues. 

  • Partner cross-functionally to ensure successful implementation and sustained performance.

Leadership + Cross-Functional Partnership 

  • Serve as a strategic operational partner to CX leadership. 

  • Foster a culture of accountability, continuous improvement, and data-driven decision-making. 

  • Communicate priorities, risks, recommendations, and performance expectations across stakeholders. 

  • Represent The Contingent professionally and support high-priority customer needs as required.

Escalation Management 

  • Oversee the CX help desk and escalation process to ensure timely resolution. 

  • Monitor complex customer issues and coordinate resolution with internal and external partners. 

  • Identify recurring issues and recommend process improvements. 

  • Ensure clear ownership, documentation, and follow-through on escalated inquiries. 

This role may include a degree of variability in responsibilities and duties as deemed by their supervisor. The Contingent employees should be prepared for a dynamic work environment.


Education and Experience: 

  • Bachelor's degree in business, sales, customer service, or a related field. 

  • Equivalent relevant work experience may be substituted for the degree requirement. 

  • 3+ years of supervisory or people leadership experience required. 

  • 4-5 years of experience driving customer outcomes required. 

  • 6+ years of CX experience with 3-5 years in a leadership or management role focused on operational efficiency, CX strategy, and data analytics.


Knowledge, Skills, and Abilities:  

  • Excellent communicator with strong written, verbal, and public speaking skills who is experienced in engaging with diverse internal and external audiences. 

  • Effective manager with a focus on being self-directed and goal-oriented, proactively collaborating externally and internally. 

  • Excellent organizational skills including attention to detail and multitasking skills. 

  • Experience in navigating CX and CRM management tools (Microsoft Dynamics 365, Salesforce, Freshdesk, etc.). 

  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with SharePoint and Microsoft Teams. 

  • Proficiency in Asana or other tasks and project management software is preferred. 

  • Comfortable working in a dynamic and rapidly changing environment; able to navigate and resolve ambiguity. 

  • Comfortable using data to drive decisions and outcomes. 

  • Experience in successfully working with a diverse group of cultures and socio-economic backgrounds, using multi-cultural intelligence, intentional listening, appreciation, and respect. 

  • Experience supporting teams of entry-level professionals and coaching rising leaders in their development.


Personal Qualifications:  

  • Commitment to the mission of The Contingent, including Every Child, and The Script.       

  • Relates well and works effectively with diverse groups of stakeholders who represent the range of ethnic, cultural, and socio-economic backgrounds. 

  • Ability to articulate a position on the importance of diverse community organizations (including faith communities, political organizations, businesses) engaging vulnerable children, youth, and families. 

...

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