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Contact Representative Jobs in Virginia (NOW HIRING)

Canon Careers

Contact Center Supervisor

Chesapeake, VA · Hybrid

$50K - $62K/yr

Canon ITS has an immediate opening for an energetic Contact Center Supervisor to join our team in ... Rep I or II, or Systems Support Technician role preferred Canon Information Technology Services ...

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All JobsContact Representative JobsContact Representative Jobs in Virginia

Contact Representative information

See Virginia salary details

$31.2K

$47.5K

$71.9K

How much do contact representative jobs pay per year?

As of Aug 24, 2026, the average yearly pay for contact representative in Virginia is $47,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a contact representative?

Contact Representatives are professionals who serve as the primary point of contact between an organization and its customers or clients. They handle inquiries, provide information, and resolve issues via phone, email, or in-person interactions. Their duties often include answering questions, processing transactions, and assisting with problem resolution to ensure customer satisfaction. Contact Representatives play a key role in maintaining positive relationships with the public and supporting the organization's overall service goals.

What is a contact representative at the IRS?

As a contact representative at the IRS, you provide tax payers with information and payment options for items like filing taxes or understanding auditing procedure. You may meet with customers in person or conduct your work over the phone. You must be comfortable explaining complex systems, such as tax or benefit schemes to people with little financial experience. Qualifications for the job include prior experience in customer support and strong verbal communication skills, attention to detail, and patience.

What are the key skills and qualifications needed to thrive as a contact representative?

To thrive as a Contact Representative, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is often required. Patience, problem-solving abilities, and a positive attitude help you excel when assisting diverse clients and resolving their issues. These skills are crucial for providing efficient service, ensuring customer satisfaction, and maintaining a professional company image.

What are some common challenges faced by contact representatives, and how can they be managed effectively?

Contact Representatives often encounter high call volumes and must handle a diverse range of customer inquiries, sometimes under tight time constraints. Balancing efficiency with delivering excellent customer service can be challenging, especially when dealing with frustrated or confused clients. Effective time management, strong communication skills, and familiarity with internal resources are key strategies for managing these challenges. Team collaboration and regular training sessions also help Contact Representatives stay updated on procedures and best practices.

What is the difference between Contact Representative vs Customer Service Representative?

AspectContact RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, government agencies, financial institutionsRetail stores, call centers, service desks
Employer & Industry UsageGovernment agencies, insurance, telecommunicationsRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for communication skills and problem-solving abilitiesCompared for customer interaction and service skills

Contact Representatives and Customer Service Representatives both handle customer interactions, but Contact Representatives often work in government or financial sectors with a focus on communication and problem resolution, while Customer Service Reps typically work in retail or service industries, emphasizing customer satisfaction and support.

More about Contact Representative jobs

What are popular job titles related to Contact Representative jobs in Virginia?

For Contact Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Contact Representative jobs in Virginia look for?

The top searched job categories for Contact Representative jobs in Virginia are:

What cities in Virginia are hiring for Contact Representative jobs?

Cities in Virginia with the most Contact Representative job openings:

What are popular job titles related to Contact Representative jobs in VA?

For Contact Representative jobs in VA, the most frequently searched job titles are:

Contact Representative jobs near you
Infographic showing various Contact Representative job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Hybrid job distribution, with an average salary of $47,489 per year, or $22.8 per hour.

Contact Center Supervisor

Constellation West

Alexandria, VA • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

ROLE: U.S. CONTACT CENTER (UCC) SUPERVISOR REQUIRED:
  • U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility)
  • Availability for on-site support in Alexandria, VA
  • Minimum five (5) years of experience in a high-volume contact center supporting the public
PREFERRED:
  • Help Desk Institute (HDI) certification or International Customer Management Institute (ICMI) or equivalent contact center leadership training
FUNCTIONAL RESPONSIBILITY: Supervises USPTO Contact Center operations supporting public inquiries. Manages customer service representatives and call center workflows. Ensures quality, accuracy, and professionalism in customer interactions. Reports performance metrics and supports continuous improvement initiatives. ABOUT US: Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances. CWest strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference! Benefits include but are not limited to: • Competitive 401(k) plan with employer matching • Competitive Health Benefits with employer contributions • 11 Paid Holidays per year • 15 Days starting PTO for new hires • Tuition/CE reimbursement • Relocation Assistance • Pre-Tax Commuter Benefit Accounts • STD/LTD/Life Insurance with buyup options • Veteran Hiring Preference • Conversion to an Employee-owned firm (ESOP) in 2026-a lucrative benefit to employee-owners! We are an Equal Opportunity Employer Constellation West is proud to be an EEO/AA employer M/F/D/V All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) APPLY HERE TODAY

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