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Correspondence Representative Jobs (NOW HIRING)

Westgate Resorts

Correspondence Team Member

Ocoee, FL · On-site

The Correspondence Team Member is responsible for managing and responding to written consumer ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Trinity Health

$18 - $23/hr

Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the ...

Trinityhealth

$18 - $23/hr

Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the ...

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How much do correspondence representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for correspondence representative in the United States is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Correspondence Representative?

As a Correspondence Representative, your daily tasks will involve reading and responding to customer or client inquiries via email, mail, or other electronic platforms. You will often be required to review case histories, document interactions, and ensure that each response follows company policies and compliance standards. Collaboration with internal departments, such as customer service or technical teams, may be necessary to resolve complex issues or gather information. This role is ideal for individuals who enjoy written communication and thrive in environments that require precision and a service-oriented approach.

What is a Correspondence Representative job?

A Correspondence Representative is responsible for handling written communications between a company and its clients, customers, or internal departments. They review, process, and respond to inquiries, ensuring accuracy, professionalism, and adherence to company policies. This role often involves resolving customer concerns, maintaining records, and collaborating with other teams to provide effective solutions. Strong written communication skills, attention to detail, and knowledge of company processes are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Correspondence Representative position, and why are they important?

To excel as a Correspondence Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, email platforms, and Microsoft Office Suite is often required, while additional training in data entry or business communications may be beneficial. Superior organizational skills, active listening, and professionalism help individuals stand out in managing sensitive information and responding to a variety of inquiries. These abilities ensure timely, accurate, and courteous correspondence, which is essential for effective customer or client relations.

More about Correspondence Representative jobs
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Correspondence Representative jobs near you
Infographic showing various Correspondence Representative job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,271 per year, or $23.2 per hour.

Correspondence Representative II (3811)

California Choice

Orange, CA • On-site, Remote

$22.50/hr

Temporary

Posted yesterday

New

Job description

Purpose of Position:
Send written correspondence and communicate with clients via phone to obtain, review and process enrollment materials for participants of CaliforniaChoice.
Essential Functions:
Expert knowledge of all MPC Enrollment Rep I duties. Demonstrate knowledge of Correspondence duties as determined by department assessment as well as the following:
  • Understand company policies and procedures as they apply to CaliforniaChoice plans.
  • Responsible for the review and processing of the following forms including but not limited to:
    • Employee Applications
    • Change Request Forms
    • Employee Termination Forms
    • Web Based Forms
  • Identify and obtain missing/incomplete information on forms based on guidelines and standard operating procedures.
  • Follow the department Pending Item process
  • Compose clear and concise written correspondence (i.e. pending item requests, denials, confirmations, memos, letters, etc.).
  • Place outbound calls to obtain missing/incomplete information on forms.
  • Maintain working knowledge of all products and systems used for job function (i.e. Pegasus, doc-link, SharePoint, etc.)
  • Enter appropriate comments in a clear and succinct manner into Pegasus and/or Doc-Link.
  • Meet department standards for quality and quantity of work.
  • Maintain department and team standards for turnaround times.
  • Adhere to all PHI (Personal Health Information) guidelines
  • Assist with departmental training needs as needed
  • Onsite or remote regular attendance and punctuality are essential functions of the job.
  • Performs other business tasks or functions as assigned.

Knowledge,
Skills &
Abilities
Required:
  • Customer Service and phone etiquette experience a must.
  • Strong communication skills (written, grammatical and verbal) required.
  • Must be able to communicate effectively in English.
  • Ability to interact and communicate effectively with all levels of employees and customers.
  • Must have strong attention to detail.
  • Strong analytical skills and problem solving skills.
  • Ability to perform in a fast-paced, deadline-oriented work environment.
  • Excellent customer service and organizational skills.
  • Able to build/gain commitment and overcome resistance to change.
  • Ability to retain large quantities of information.
  • Accurately type a minimum of 50 WPM.
  • Proficient with Microsoft Office software (Access, Word, Excel, PowerPoint, Visio, Publisher, SharePoint, Outlook), web based technology.
  • Must be highly motivated, have ability to take initiative, be accountable, have excellent interpersonal, and service oriented skills.
  • Knowledge of the healthcare insurance industry a plus.

Additional Competencies:
  • Customer Focus, Learning on the Fly, Listening, Written Communication

Educational
Requirements:
  • High School Diploma or equivalent required
  • Three plus (3+) years of office and/or customer service experience required.
  • At least one (1) year of data entry experience

Physical
Requirements:
Must be able to sit for extended periods of time with occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 lbs. occasionally.

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