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Correspondence Representative Jobs (NOW HIRING)

Newrez

Correspondence & Dispute Specialist

Coppell, TX · On-site

The Correspondence & Dispute Specialist is responsible handling Qualified Written Requests. The job ... Compose or review written responses to the borrower(s) (or their authorized representatives ...

Newrez

Correspondence & Dispute Specialist

Coppell, TX · On-site

The Correspondence & Dispute Specialist is responsible handling Qualified Written Requests. The job ... Compose or review written responses to the borrower(s) (or their authorized representatives ...

Hines

Director - Development (Land)

Atlanta, GA · On-site

Serve as the Owner's Representative and monitor the flow of information among project stakeholders ... Ability to visually review and read correspondence, reports, etc. * Ability to handle stressful ...

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How much do correspondence representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for correspondence representative in the United States is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What is a correspondence representative?

A Correspondence Representative is responsible for handling written communications between a company and its clients, customers, or internal departments. They review, process, and respond to inquiries, ensuring accuracy, professionalism, and adherence to company policies. This role often involves resolving customer concerns, maintaining records, and collaborating with other teams to provide effective solutions. Strong written communication skills, attention to detail, and knowledge of company processes are essential for success in this position.

What are the typical daily responsibilities of a correspondence representative?

As a Correspondence Representative, your daily tasks will involve reading and responding to customer or client inquiries via email, mail, or other electronic platforms. You will often be required to review case histories, document interactions, and ensure that each response follows company policies and compliance standards. Collaboration with internal departments, such as customer service or technical teams, may be necessary to resolve complex issues or gather information. This role is ideal for individuals who enjoy written communication and thrive in environments that require precision and a service-oriented approach.

What are the key skills and qualifications needed to thrive in the correspondence representative position, and why are they important?

To excel as a Correspondence Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, email platforms, and Microsoft Office Suite is often required, while additional training in data entry or business communications may be beneficial. Superior organizational skills, active listening, and professionalism help individuals stand out in managing sensitive information and responding to a variety of inquiries. These abilities ensure timely, accurate, and courteous correspondence, which is essential for effective customer or client relations.

Is remote correspondence representative a stressful job?

Remote correspondence representatives typically handle customer or client communications, which can involve managing high call or message volumes and resolving issues efficiently. The job may be stressful during busy periods or when dealing with difficult customers, but it often includes training and support to help manage workload and reduce stress. Overall, stress levels vary based on individual skills, workload, and work environment.
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Correspondence Representative jobs near you
Infographic showing various Correspondence Representative job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 62% Physical, 1% Hybrid, and 37% Remote job distribution, with an average salary of $48,271 per year, or $23.2 per hour.

Correspondence Fulfillment Specialist

Coppell, TX • On-site

Two Harbors Investment Corp.
Real Estate • 51 - 200 employees
Learn more about Two Harbors Investment Corp.external

Full-time

Re-posted 6 days ago

Job description

The Correspondence Fulfillment Specialist is responsible for the completion of letter fulfillment tasks under the direction of Correspondence Fulfillment Leadership. The CFS is responsible for letter preparation, transmission, and print vendor oversight to ensure letters are generated and delivered to our customers throughout the mortgage life cycle of the loan.
Responsibilities:
  • Takes directions from the Correspondence Fulfillment Quality Assurance Specialist and/or Correspondence Fulfillment Supervisor/Manager to deliver effective fulfillment expectations
  • Providing outstanding customer service to both internal and external customers
  • Root cause and correct issues with data transmission to and from RoundPoint's third party print vendors
  • Monitor print vendor production performance and intervene to correct production issues as they emerge
  • Front line oversight of print vendor performance against SLAs and contract requirements
  • Oversight of automated processes in RoundPoint's system of record
  • Maintaining productive working relationships with print vendor staff and internal lines of business
  • Working with cross-department co-workers to ensure that all service delivery objectives are met
  • Tracking and monitoring output to ensure items are delivered timely to the print vendor
  • Contribute to continuous improvement projects to improve efficiency and lower costs
  • Other work-related duties, as assigned
  • Responsible for meeting RoundPoint's commitment to compliance

Qualifications:
Required:
  • Bachelor's degree required
  • Ability to use software tools like Microsoft Word, Excel, and PowerPoint
  • Practical experience with BKFS
  • Must have excellent organization, interpersonal, communication, and customer relation skills
  • Detail oriented and the ability to multi-task
  • Highly motivated, organized and disciplined
  • Two years of customer service experience; one year in a customer facing role at RoundPoint
  • Must be available to work evenings, weekends, holidays, etc. as required
  • Must excel in fast paced, high pressure, constantly changing environments and manage emotionally charged and stressful situations
  • Strong critical thinking, organization, and excellent verbal and written communication skills
  • Detail Oriented
  • Great Communications skills

Desired:
  • Related bachelor's degree desired
  • Mortgage and/or legal experience preferred
  • Driven to solve problems and provide excellent customer experience
  • Experience with mortgage, consumer lending, and/or banking issues a plus

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.
  • Ability to communicate effectively through speech and hearing, both in-person and over the phone.
  • The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
  • Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
  • Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
  • Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
  • Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
  • The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC
RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.
Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
Location
  • Fort Mill, SC
  • Coppell, TX

Employee Status
  • Exempt

Travel
  • None

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