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Medical Call Center Jobs in Virginia (NOW HIRING)

Ashley

Call Center Manager

Fredericksburg, VA

Comprehensive medical, dental, and vision insurance * 401(k) with 4% company match * Life insurance ... Strong understanding of call center operations and workflow management * Knowledge of how call ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... We provide quality medical, dental, and behavioral health care to all ages who might not otherwise ...

Massanutten Resort

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Call Center Agent The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide ...

Andersen

Call Center Agent

Chesapeake, VA · On-site

$17/hr

... office call center. This is not a remote position, you'll work in a lively, supportive team ... Medical, vision, and dental insurance 401(k) and profit sharing Paid time off (PTO) Life insurance ...

New

Mr. Rogers Windows

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Computer savvy and comfortable using call center software * Experienced in a call center or ... Medical, vision, and dental insurance * 401(k) and profit sharing * Paid time off (PTO) * Life ...

Mr. Rogers Windows/Renewal by Andersen

Be Seen First

Call Center Agent

Chesapeake, VA · On-site

$17/hr

Computer savvy and comfortable using call center software * Experienced in a call center or ... Medical, vision, and dental insurance * 401(k) and profit sharing * Paid time off (PTO) * Life ...

ncmec

$15 - $18.75/hr

Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt DIVISION : Missing Children Division (MCD) DEPARTMENT : Call Center TRAVEL REQUIREMENT : None HOURS and ...

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How much do medical call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for medical call center in Virginia is $15.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.49 and $17.53 per hour, depending on experience, location, and employer.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What do medical call centers do?

Medical call centers handle patient inquiries, appointment scheduling, and provide information about healthcare services. Staff in these centers often use electronic health records and communication tools to assist patients efficiently and accurately.

What are the most commonly searched types of Medical Call Center jobs in Virginia?

The most popular types of Medical Call Center jobs in Virginia are:

What are popular job titles related to Medical Call Center jobs in Virginia?

For Medical Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Medical Call Center jobs in Virginia look for?

The top searched job categories for Medical Call Center jobs in Virginia are:

What cities in Virginia are hiring for Medical Call Center jobs?

Cities in Virginia with the most Medical Call Center job openings:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,781 per year, or $15.8 per hour.

Medical Call Center Representative

Tidewater Orthopedics

Hampton, VA • On-site

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Date posted: July 6, 2026
Pay: From $16.00 per hour - Actual compensation offered will be determined based on job-related factors, including relevant experience, education, credentials, skills, internal equity, and business needs.
Job description:
The Medical Call Center Representative is responsible for all incoming calls to the practice for patient appointments, functions as the primary phone operator and responsible for medical records request completion.
Responsibilities:
  • Answer phones appropriately and professionally transferring as needed
  • Make patient appointments following proper protocol
  • Obtain proper insurance referrals for patient appointments, as needed
  • Data entry for patient registration, paying attention to all alerts
  • Verify and make corrections to patient registration
  • Reschedule patients as appropriate
  • Monitoring physicians schedules for appropriate scheduling and template adherence
  • Daily review of patient encounters to insure that proper information is available for physician visit
  • Obtain reports and records from outside sources for patient chart
  • Provide requesting patients with work notes/ work restrictions (with the exception of Work Comp patients)
  • Preparing medical records requests
  • Check medical record line & after hours line on assigned day of the week and transferring messages from the line appropriately
  • Training of new staff
  • Retrieving archived records
  • Faxing notes, work notes, orders etc. to hospitals , physical therapy offices and primary care physicians as requested
  • Handling of all physician paperwork needing to be signed by the physician
  • Scanning records and signed paperwork into system, faxing to requestor
  • Other duties as assigned
Requirements
  • Ability to communicate effectively and professionally with physicians and fellow co-workers
  • Demonstrates flexibility as a team member
  • Demonstrates reliability
  • Strong customer service background and skills
  • Strong computer skills
  • Demonstrates strong problem solving skills
Experience: Medical scheduling: 1 year (Required)
Physical Requirements:
Employee is frequently required to sit, talk, hear and use hands and fingers to operate and handle keyboards and controls. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Job Type: Full-time
Work Remotely: No
Work Location: In person
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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