How to become a contact representative?

The qualifications you need to begin a contact representative career with the IRS include a high school diploma and a mix of accounting and customer service skills. Candidates who have completed at least some college coursework or earned a degree in accounting, finance, or a similar field of study are highly desirable. Other qualifications include previous job experience as a collections specialist, account manager, or another relevant position. You also need outstanding written and verbal communication skills. These positions also require computer proficiency to look up customer accounts, print paperwork, research tax codes, and complete other computer-related duties.