ZipRecruiter

Log In

1

Consumer Service Associate Jobs (NOW HIRING)

Humana

Consumer Service Ops Professional

$15.25 - $19.50/hr

The Consumer Service Operations Professional 2 may support benefit installation, implementation ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Humana

Consumer Service Ops Professional

$15.25 - $19.50/hr

The Consumer Service Operations Professional 2 may support benefit installation, implementation ... Humana reserves the right to require associates to upgrade their internet service if necessary.

Humana

Consumer Service Ops Professional

$15.25 - $19.50/hr

The Consumer Service Operations Professional 2 may support benefit installation, implementation ... Humana reserves the right to require associates to upgrade their internet service if necessary.

sauder

Consumer Services Support Associate

Archbold, OH · On-site

$19.50 - $22.95/hr

As a Consumer Service Support Associate, you will deliver an exceptional experience with every interaction by providing honest, friendly, timely, and knowledgeable service. If you are a strong ...

sauder

Consumer Services Support Associate

Archbold, OH · On-site

$19.50 - $22.95/hr

As a Consumer Service Support Associate, you will deliver an exceptional experience with every interaction by providing honest, friendly, timely, and knowledgeable service. If you are a strong ...

FORTH

Consumer Services Agent

Schaumburg, IL · On-site

$50K - $60K/yr

About the Role The Consumer Service Agent serves as a front-line contact center professional ... Associate's Degree or higher preferred. * 1-3 years of experience in a contact center, call center ...

Forth

Consumer Services Agent

Schaumburg, IL · On-site

$50K - $60K/yr

About the Role The Consumer Service Agent serves as a front-line contact center professional ... Associate's Degree or higher preferred. * 1-3 years of experience in a contact center, call center ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsConsumer Service Associate Jobs

Consumer Service Associate information

See salary details

$9

$19

$31

How much do consumer service associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for consumer service associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Consumer Service Associate vs Customer Support Specialist?

AspectConsumer Service AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; certifications like Customer Service Certification can be beneficial
Work EnvironmentCall centers, retail, banking, or service desksCall centers, technical support, online chat, or in-person support
Employer & Industry UsageRetail, banking, healthcare, and service industriesTechnology, telecom, e-commerce, and service sectors
Common Search & Comparison IntentYesYes

The Consumer Service Associate and Customer Support Specialist roles both focus on assisting customers, often in call centers or retail environments. While they share similar credentials and work settings, Customer Support Specialists may require more technical knowledge, especially in tech-related industries. Both roles aim to improve customer satisfaction and resolve issues efficiently.

What does a consumer service associate do?

A consumer service associate provides assistance to customers by answering questions, resolving issues, and processing transactions. They often use communication skills, customer service tools, and company policies to ensure customer satisfaction and maintain positive relationships.

What is the role of a consumer service associate?

A consumer service associate provides support to customers by addressing inquiries, resolving issues, and offering product or service information. They often communicate via phone, email, or chat, and require strong communication and problem-solving skills to ensure customer satisfaction.

What cities are hiring for Consumer Service Associate jobs?

Cities with the most Consumer Service Associate job openings:

What are the most commonly searched types of Consumer Service jobs?

The most popular types of Consumer Service jobs are:

What states have the most Consumer Service Associate jobs?

States with the most job openings for Consumer Service Associate jobs include:

What job categories do people searching Consumer Service Associate jobs look for?

The top searched job categories for Consumer Service Associate jobs are:

Consumer Service Associate jobs near you
Infographic showing various Consumer Service Associate job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,549 per year, or $19 per hour.

Consumer Service Ops Professional

Remote

Humana
Health Care and Social Assistance • 10K+ employees

8.0

Company rating: 8.0 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

168th of 313 rated insurance

People enjoy working here

Good employer

Recommended by students

Learn more about Humanaexternal

$15.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Become a part of our caring community
The Consumer Service Operations Professional 2 is responsible for the daily coordination of member support and benefit fulfillment activities across multiple service responsibilities. You will support members by resolving service needs, coordinating benefit delivery, facilitating assistance programs and collaborating with internal and external partners to achieve positive member outcomes.
The Consumer Service Operations Professional 2 works, exercises, manages and contributes to ongoing operational improvements. Work assignments are varied and frequently require interpretation, and independent determination of courses of action.

The Consumer Service Operations Professional 2 may support benefit installation, implementation, and market operations, ensuring the successful administration and oversight of member benefits.

  • Investigate and resolve member, provider and customer service issues.
  • Coordinate fulfillment of member benefits and resources, including researching products, identifying solutions and arranging delivery.
  • Collaborate with internal partners to address member needs and ensure service excellence in benefit administration and fulfillment.
  • Coordinate with internal and external partners to facilitate benefit fulfillment, resolve barriers and support member outcomes.
  • Use benefit fulfillment systems multiple systems and data sources to process requests, maintain accurate records and support operational workflows.
  • Analyze information, research problems and determine appropriate solutions while balancing quality, compliance and member experience.
  • Monitor work activity and use operational data, reports and performance metrics to support decision-making and workload prioritization.
  • Identify opportunities to improve processes, improve workflows and enhance the member experience.
  • Support implementation of new programs, benefits, workflows or operational programs as assigned.
  • Operate while exercising and judgment in prioritizing work and adapting established procedures to unique situations.
  • Demonstrate for complex issues through resolution.
  • Understand department, segment and organizational strategies and how they align with operational goals.
  • Contribute to a culture of continuous improvement, teamwork and consumer experience.

Use your skills to make an impact

Required Qualifications

  • Bachelor's degree or equivalent work experience
  • 3 years experience in a service operations environment
  • Must be passionate about contributing to an organization focused on improving consumer experiences

Preferred Qualifications

  • Benefit or Program implementation experience
  • Experience with healthcare or benefit administration
  • Experience analyzing operational data and metrics to identify trends, support decision-making and communicate insights to
  • Quality assurance, auditing or continuous improvement experience
  • Project Management experience
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$58,700 - $68,200 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

FacebookTwitter

View All Humana Jobs

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply