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Consumer Service Manager Jobs (NOW HIRING)

Humana

Consumer Service Ops Professional

$15.25 - $19.50/hr

The Consumer Service Operations Professional 2 works, exercises, manages and contributes to ongoing operational improvements. Work assignments are varied and frequently require interpretation, and ...

Humana

Consumer Service Ops Professional

$15.25 - $19.50/hr

The Consumer Service Operations Professional 2 works, exercises, manages and contributes to ongoing operational improvements. Work assignments are varied and frequently require interpretation, and ...

Humana

Consumer Service Ops Professional

$15.25 - $19.50/hr

The Consumer Service Operations Professional 2 works, exercises, manages and contributes to ongoing operational improvements. Work assignments are varied and frequently require interpretation, and ...

FORTH

Consumer Services Agent

Schaumburg, IL · On-site

$50K - $60K/yr

Manage multiple client interactions simultaneously while maintaining service quality and composure ... Consumer Services Manager Location Schaumburg, IL Equal Opportunity Statement Set Forth, LLC is an ...

Forth

Consumer Services Agent

Schaumburg, IL · On-site

$50K - $60K/yr

Manage multiple client interactions simultaneously while maintaining service quality and composure ... Consumer Services Manager Location Schaumburg, IL Equal Opportunity Statement Set Forth, LLC is an ...

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Consumer Service Manager information

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$53K

$97.1K

$133.5K

How much do consumer service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for consumer service manager in the United States is $97,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $108,500.00 per year, depending on experience, location, and employer.

What is the difference between Consumer Service Manager vs Customer Support Supervisor?

AspectConsumer Service ManagerCustomer Support Supervisor
CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer relevant certifications
Work EnvironmentLeads customer service teams in retail, telecom, or service industriesSupervises customer support staff, often in call centers or support centers
Employer & Industry UsageCommon in retail, banking, telecom, and service sectorsFound in similar industries, focusing on daily team management

The Consumer Service Manager oversees customer service strategies and team performance, focusing on improving customer satisfaction. The Customer Support Supervisor manages daily support operations and team supervision. While both roles require strong communication skills, the manager typically has broader responsibilities and strategic focus, whereas the supervisor handles day-to-day team management.

How much does a consumer service manager get?

A consumer service manager's average salary in the United States ranges from $50,000 to $80,000 per year, depending on experience, location, and industry. Managers in larger companies or with specialized skills may earn higher compensation, and some roles include bonuses or performance incentives.

Is a consumer service manager an entry level job?

A consumer service manager is typically not an entry-level position; it usually requires several years of experience in customer service or related roles, along with leadership skills. The role involves managing teams, resolving complex customer issues, and implementing service strategies, which generally demand prior industry experience and sometimes specific certifications.

What does a consumer service manager do?

A consumer service manager oversees customer service operations within a company, ensuring customer satisfaction and resolving complaints efficiently. They manage staff, develop service policies, and use tools like customer relationship management (CRM) software to monitor service quality and improve customer experiences.

What cities are hiring for Consumer Service Manager jobs?

Cities with the most Consumer Service Manager job openings:

What are the most commonly searched types of Consumer Service jobs?

The most popular types of Consumer Service jobs are:

What states have the most Consumer Service Manager jobs?

States with the most job openings for Consumer Service Manager jobs include:

Consumer Service Manager jobs near you
Infographic showing various Consumer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $97,136 per year, or $46.7 per hour.

Consumer Service Representative

Rogers, AR • On-site

Daisy Manufacturing Co
See more jobs at Daisy Manufacturing Coexternal

$13.50 - $18.25/hr

Full-time

Re-posted 6 days ago

Job description

Position Title:              Consumer Service Representative 1

Department:                Sales

Level:                          Corporate Staff     

Reports to:                  Consumer Service Manager

Summary: 

 

This position is responsible for incoming and outgoing communications, and various miscellaneous office/clerical duties.

Major Duties and Responsibilities:

  • Take incoming phone calls, answering customer emails and chats from customers daily.
  • Provide first call resolution on product support, warranty issues and orders.  
  • Opens mail from customers.
  • Reviews and research problems obtaining necessary information from policies, procedures, or practices.
  • Informs customers of standard procedures or resolution of problem.
  • Maintains high level of customer service professionalism when responding to customers via via phone, mail, chat or e-mails.
  • Follows up, either verbally or in writing, to ensure customer satisfaction.  
  • Types up answers to customer inquiries and sends out periodically.
  • Order entry processing from customers via phone, mail, web pages and/or e-mails.
  • Other miscellaneous clerical duties as required. (Moving files.)
  • Front Desk operator relief at breaks and lunch.

The above listed duties are areas of major responsibility and are not an all-inclusive list. Other duties may be required as assigned.  

 

Education and Experience:

High School diploma or GED required. Must be detail oriented, focused, and able to perform multiple tasks. Must have excellent communication skills and be able to work under stressful conditions at times. Typing and computer basics needed in Word, and Microsoft Outlook.  Data Entry skills are required.  Must be dependable, this is a very important position in the company.  

Physical Requirements:                                                                                                                 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Speaking and listening. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Repetitive computer keyboard use and talking on the phone for extended time periods.  

 

Key Performance Indicators:

Phones: 

- Take orders, troubleshooting products to help customers, 

enter warranty returns orders for all brands accurately and efficiently. 

- Average Handle Time (AHT) – working towards 6:20 or less 

Customer Email:

-Answering 15-20% of the incoming emails daily,

 - keeping count of your answered emails and entering this information into spreadsheet daily. 

- Troubleshooting with customers via email to answer questions and resolve issues across all brands. 

Warranty/Returns

 Work returns paperwork on assigned week. – 

Contacting customers for payment – 

Entering orders to ship back repaired/replaced product

Mental Requirements:                                                                                                           General Intelligence, Verbal Intelligence, Numerical Intelligence ability to meet and maintain all KPI’s

 

Workplace Environmental Conditions: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.                                                                                                                         


8 am to 4:30 pm with a 30 minute lunch

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