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Consumer Service Manager Jobs in Missouri (NOW HIRING)

WithCoverage

Client Service Manager

Saint Louis, MO · On-site

$100K - $140K/yr

Client Service Manager Location: Remote in St. Louis, MO About WithCoverage : WithCoverage replaces ... Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next ...

WithCoverage

Client Service Manager

Saint Louis, MO · On-site +1

$100K - $140K/yr

Client Service Manager Location: Remote in St. Louis, MO About WithCoverage : WithCoverage replaces ... Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next ...

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All JobsConsumer Service JobsConsumer Service Manager JobsConsumer Service Manager Jobs in Missouri

Consumer Service Manager information

What is the difference between Consumer Service Manager vs Customer Support Supervisor?

AspectConsumer Service ManagerCustomer Support Supervisor
CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer relevant certifications
Work EnvironmentLeads customer service teams in retail, telecom, or service industriesSupervises customer support staff, often in call centers or support centers
Employer & Industry UsageCommon in retail, banking, telecom, and service sectorsFound in similar industries, focusing on daily team management

The Consumer Service Manager oversees customer service strategies and team performance, focusing on improving customer satisfaction. The Customer Support Supervisor manages daily support operations and team supervision. While both roles require strong communication skills, the manager typically has broader responsibilities and strategic focus, whereas the supervisor handles day-to-day team management.

How much does a consumer service manager get?

A consumer service manager's average salary in the United States ranges from $50,000 to $80,000 per year, depending on experience, location, and industry. Managers in larger companies or with specialized skills may earn higher compensation, and some roles include bonuses or performance incentives.

Is a consumer service manager an entry level job?

A consumer service manager is typically not an entry-level position; it usually requires several years of experience in customer service or related roles, along with leadership skills. The role involves managing teams, resolving complex customer issues, and implementing service strategies, which generally demand prior industry experience and sometimes specific certifications.

What does a consumer service manager do?

A consumer service manager oversees customer service operations within a company, ensuring customer satisfaction and resolving complaints efficiently. They manage staff, develop service policies, and use tools like customer relationship management (CRM) software to monitor service quality and improve customer experiences.
Consumer Service Manager jobs near you
Infographic showing various Consumer Service Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Consumer Services Manager

HKD GLOBAL INC

Washington, MO

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 20 days ago

Job description

PROFESSIONAL SKILLS:
·        Excellent Customer Service Skills (strong communication skills)
·        Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must.
·        Knowledge of warehousing and inventory control (good organizational skills)
·        Some heavy lifting (50lbs)
 
PERSONAL QUALITIES:
·        Good work ethic
·        Conscientious- has company’s interest first
·        Dependable
·        Flexible in duties and responsibilities
·        Courteous and works well with team
 
 
RESPONSIBILITIES
 
Consumer Service Supervisor
•        Call Center lead person serving consumers via phone or email.  
•        Primary in training and overseeing temporary representatives.
•        Identify potential product issues.
•        Reviews reports generated from part sales.
•        Maintain Consumer Log (Call & email contact) with detailed notes.  This log is used to provide reporting to our
          customer as well as our sales staff.
 
Inventory Control:
•        Utilize computer systems for consumer orders, payment processing, review and process invoices/reports for shipping,
          parts receipt and parts database.
•        Maintain Master Files of model specifications and notes for Customer Service use.
•        Assist with Owner’s Manual production and review/prep for new items
 
Warehouse:       
•         Pick, pack and process consumer and sales shipments.
•         Receiving of parts and supplies.
•         Coordinate annual Physical Inventory.
•         Review and reorganize warehouse locations as prep for incoming parts.
 
Administrative Duties as needed:
•        As time allows, provide support to Operations Officer and sales team.  Tasks include Sales Tax preparation, accounting
         input, filing shipping claims, sales projects as requested.
 
 
SALARY

Competitive salary based on candidate’s experience
 
 
BENEFITS

Health, dental, vision insurance
Life insurance
Paid vacation
Paid Holidays