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Consumer Service Manager Jobs in New York (NOW HIRING)

Foot Locker

Manager, Consumer Research

Manhattan, NY · On-site

$92K - $100K/yr

Manager, Consumer Research We are seeking a talented Manager to join the Consumer Research and ... Minimum of 5-7 years Market Research experience, preferably in a Retail or Consumer Service ...

Canon U.S.A., Inc.

Service Manager

Melville, NY · On-site

$77K - $115K/yr

A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging ... management and negotiation skills.- Experience in delivering service to fortune 1000 customers ...

Canon U.S.A., Inc.

Service Manager

Melville, NY · On-site

$77K - $115K/yr

A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging ... management and negotiation skills.- Experience in delivering service to fortune 1000 customers ...

Canon U.S.A., Inc.

Service Manager

Melville, NY · On-site

$77K - $115K/yr

A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging ... management and negotiation skills.- Experience in delivering service to fortune 1000 customers ...

Global Outsourcing

Client Service Manager

Manhattan, NY · On-site

$49K - $59K/yr

Creating longstanding relationships between client and consumer is our core aim, Through ... Our clients will rely on you to coordinate and manage all aspects of launching our product at all ...

Global Outsourcing

Client Service Manager

Manhattan, NY · On-site

$49K - $59K/yr

Creating longstanding relationships between client and consumer is our core aim, Through ... Our clients will rely on you to coordinate and manage all aspects of launching our product at all ...

Mental Health Association

Case Manager

Parsippany, NJ · On-site

MHA is seeking a full-time C ase Manager to join our Integrated Case Management Services Team! Be a ... Provision of intensive community-based services to maximize the consumer's access to services and ...

Mental Health Association

Case Manager

Parsippany, NJ · On-site

$45K - $47K/yr

MHA is seeking a full-time C ase Manager to join our Integrated Case Management Services Team! Be a ... Provision of intensive community-based services to maximize the consumer's access to services and ...

Tan

Service Manager - tan NYC

Manhattan, NY · On-site

$75K - $80K/yr

Service Manager - tan by Chef Richard Sandoval Reports to: General Manager Date: May 2023 ... Conduct consumer-facing activities. * Generate brand awareness and positive product impressions to ...

Keybank

Head of Consumer Marketing

New York, NY

Financial services, banking, wealth management, or consumer lending experience. * Experience ... managing organizations of 30+ employees. * Experience leading marketing transformation and ...

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Consumer Service Manager information

What is the difference between Consumer Service Manager vs Customer Support Supervisor?

AspectConsumer Service ManagerCustomer Support Supervisor
CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer relevant certifications
Work EnvironmentLeads customer service teams in retail, telecom, or service industriesSupervises customer support staff, often in call centers or support centers
Employer & Industry UsageCommon in retail, banking, telecom, and service sectorsFound in similar industries, focusing on daily team management

The Consumer Service Manager oversees customer service strategies and team performance, focusing on improving customer satisfaction. The Customer Support Supervisor manages daily support operations and team supervision. While both roles require strong communication skills, the manager typically has broader responsibilities and strategic focus, whereas the supervisor handles day-to-day team management.

How much does a consumer service manager get?

A consumer service manager's average salary in the United States ranges from $50,000 to $80,000 per year, depending on experience, location, and industry. Managers in larger companies or with specialized skills may earn higher compensation, and some roles include bonuses or performance incentives.

Is a consumer service manager an entry level job?

A consumer service manager is typically not an entry-level position; it usually requires several years of experience in customer service or related roles, along with leadership skills. The role involves managing teams, resolving complex customer issues, and implementing service strategies, which generally demand prior industry experience and sometimes specific certifications.

What does a consumer service manager do?

A consumer service manager oversees customer service operations within a company, ensuring customer satisfaction and resolving complaints efficiently. They manage staff, develop service policies, and use tools like customer relationship management (CRM) software to monitor service quality and improve customer experiences.
Consumer Service Manager jobs near you
Infographic showing various Consumer Service Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Manager, Consumer Research

Foot Locker

Manhattan, NY • On-site

$92K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Foot Locker rating

6.3

Company rating: 6.3 out of 10

Based on 213 frontline employees who took The Breakroom Quiz

45th of 104 rated fashion retailers

Job description

Overview
Great brands reflect culture. The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We're looking for great people who want to influence culture and the generation that is shaping what's next.
Whether you're building strategy, shaping innovations, or creating unforgettable customer moments, you'll contribute to decisions and experiences that define our brands' impact in the communities we serve.
Come change the game with us. Apply today!
Manager, Consumer Research
We are seeking a talented Manager to join the Consumer Research and Insights team within the Customer organization working across the Foot Locker inc. brand portfolio. In this role, the Manager, Consumer Research will be responsible for utilizing tools of primary and secondary market research and data analysis to provide unbiased, objective, in-depth understanding of the market, product performance, customers, and competitors. The ideal Manager, Consumer Research candidate will have strong project management and communication skills, analytical aptitude and a willingness to roll up their sleeves to get the job done. A passion for putting the customer first is a must.
Responsibilities
RESPONSIBILITIES:
  • Conduct primary and secondary market research, utilizing internal resources as well as vendor partners
  • Extensive knowledge of quantitative and qualitative research methods and ability to execute studies from start to finish
  • Participate in the framing of business questions, identification of information needs, and development of research/data analysis plan
  • Experience managing and distributing Market Share data and Brand Health study results.
  • Manage the research process to deliver objective, in-depth understanding of customers, competitors, product performance, and current and future market developments
  • Prepare and present market size, penetration, and market share data based on primary and secondary market research to various internal product, marketing, and strategy teams.
  • Identify and develop data sources to provide a 360-degree view of the market landscape to predict trends in market dynamics, competition, and customers
  • Engage in proactive and effective interaction with internal marketing and other clients

Qualifications
QUALIFICATIONS:
  • Minimum of 5-7 years Market Research experience, preferably in a Retail or Consumer Service industry
  • Bachelors in Marketing, Psychology or Communications
  • Self-starter and able to navigate a start-up environment within a matrixed organization
  • Organized and an effective project manager
  • Highly analytical with exceptional communication and critical thinking skills
  • Ability to work effectively with all levels of the organization, both locally and remotely
  • Strong computer skills, especially MS Office applications
  • Familiarity with syndicated data and insights providers (Circana, Statista, YPulse, etc.) as well as survey and tools (Qualtrics, Survey Monkey, DisplayR, etc.) is a plus
  • Online community management a plus

At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines:
  • Cameras must be on for all virtual interviews.
  • AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.
Benefits
The annual base salary range is $92,000-$100,000 This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.
Foot Locker Benefits:
  • Employee Discount
  • Paid Time Off
  • Medical | Dental | Vision Coverage
  • 401(k) | Roth 401(k)
  • Stock Purchase Plan
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture
  • Employee Resource Groups

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