ZipRecruiter

Log In

1

Consumer Service Manager Jobs in California (NOW HIRING)

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

... Service Manager to join their team. The ideal candidate will excel at resolving customer issues ... Strong experience with Zendesk , consumer goods, and e-commerce is essential, along with ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

... Service Manager to join their team. The ideal candidate will excel at resolving customer issues ... Strong experience with Zendesk , consumer goods, and e-commerce is essential, along with ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

... Service Manager to join their team. The ideal candidate will excel at resolving customer issues ... Strong experience with Zendesk , consumer goods, and e-commerce is essential, along with ...

Intex Corp.

Controller-Consumer Products

Long Beach, CA · On-site

$140 - $200/hr

A fully staffed Consumer Service Call Center with agents in Long Beach, the Philippines and China ... Manage AR oversight, including customer credit line decisions and credit risk evaluations.

next page

Showing results 1-20

All JobsConsumer Service JobsConsumer Service Manager JobsConsumer Service Manager Jobs in California

Consumer Service Manager information

What is the difference between Consumer Service Manager vs Customer Support Supervisor?

AspectConsumer Service ManagerCustomer Support Supervisor
CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer relevant certifications
Work EnvironmentLeads customer service teams in retail, telecom, or service industriesSupervises customer support staff, often in call centers or support centers
Employer & Industry UsageCommon in retail, banking, telecom, and service sectorsFound in similar industries, focusing on daily team management

The Consumer Service Manager oversees customer service strategies and team performance, focusing on improving customer satisfaction. The Customer Support Supervisor manages daily support operations and team supervision. While both roles require strong communication skills, the manager typically has broader responsibilities and strategic focus, whereas the supervisor handles day-to-day team management.

How much does a consumer service manager get?

A consumer service manager's average salary in the United States ranges from $50,000 to $80,000 per year, depending on experience, location, and industry. Managers in larger companies or with specialized skills may earn higher compensation, and some roles include bonuses or performance incentives.

Is a consumer service manager an entry level job?

A consumer service manager is typically not an entry-level position; it usually requires several years of experience in customer service or related roles, along with leadership skills. The role involves managing teams, resolving complex customer issues, and implementing service strategies, which generally demand prior industry experience and sometimes specific certifications.

What does a consumer service manager do?

A consumer service manager oversees customer service operations within a company, ensuring customer satisfaction and resolving complaints efficiently. They manage staff, develop service policies, and use tools like customer relationship management (CRM) software to monitor service quality and improve customer experiences.
Consumer Service Manager jobs near you
Infographic showing various Consumer Service Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Manager with Consumer Packaged Goods(CPG)

Accede LLC

Brea, CA • On-site

Other

Re-posted 2 days ago

Job description

About the Job:

  • Job Role: Customer Service Manager with Consumer Packaged Goods(CPG)
  • Job Location : Brea, CA
  • Job Type : Full Time - Hybrid

We are looking for the position of Customer Service Manager with Consumer Packaged Goods(CPG).

Job Summary:

The Customer Service Manager is a strategic leadership role responsible for overseeing customer service operations within a fast-paced Consumer Packaged Goods (CPG) environment. This role manages daily operations, ensures service excellence, drives process improvements, and fosters strong relationships with customers, 3PL partners, and internal teams. The Senior Manager will provide strategic leadership, strengthen cross-functional collaboration, and ensure the team delivers exceptional customer experiences while supporting scalable business growth.

Key Responsibilities:

  • Partner with the sales team to manage relationships with key retail customers, address service needs, and support business growth.
  • Lead, mentor, and develop a high-performing customer service team across multiple regions to achieve and exceed performance targets, including On Time In Full (OTIF) metrics.
  • Collaborate with sales, supply chain, and finance teams to optimize cross-functional processes, resolve complex issues, support month-end reporting, and assist with customer deduction investigations and resolutions.
  • Implement process improvements to minimize non-compliance charges and enhance operational efficiency.
  • Own the end-to-end customer service workflow, including order management, issue resolution, escalations, and customer communications.
  • Serve as the primary escalation point for complex customer issues, ensuring timely resolution and conducting root-cause analysis to implement preventive actions.
  • Create and refine Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and compliance.
  • Develop performance dashboards and reporting tools to monitor service levels and present insights to senior leadership.

Qualifications:

  • Bachelor s degree in Business Administration, Management, or a related field; Master s degree preferred.
  • 7+ years of progressive customer service experience, including at least 3 years in a management or leadership role within the CPG industry.
  • Proven track record of driving service excellence and leading teams in a high-volume, fast-paced environment.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Expertise in customer service software and ERP systems; NetSuite experience preferred.
  • Ability to collaborate effectively across departments and manage multiple priorities.
  • Experience with change management initiatives and implementation of new technologies.

Apply