ZipRecruiter

Log In

1

Consumer Service Manager Jobs in Illinois (NOW HIRING)

FORTH

Consumer Services Agent

Schaumburg, IL · On-site

$50K - $60K/yr

Manage multiple client interactions simultaneously while maintaining service quality and composure ... Consumer Services Manager Location Schaumburg, IL Equal Opportunity Statement Set Forth, LLC is an ...

Forth

Consumer Services Agent

Schaumburg, IL · On-site

$50K - $60K/yr

Manage multiple client interactions simultaneously while maintaining service quality and composure ... Consumer Services Manager Location Schaumburg, IL Equal Opportunity Statement Set Forth, LLC is an ...

Rentokil

Technical Service Manager

Springfield, IL · On-site

$115K - $115K/yr

... serve consumer and business customers across multiple industries. We are extremely proud of our ... input (processes, data management, product/service) to improve the customer experience.

Rentokil

Technical Service Manager

Springfield, IL · On-site

$115K - $115K/yr

... serve consumer and business customers across multiple industries. We are extremely proud of our ... input (processes, data management, product/service) to improve the customer experience.

Rentokil

Technical Service Manager

Springfield, IL · On-site +1

$115K - $115K/yr

... serve consumer and business customers across multiple industries. We are extremely proud of our ... input (processes, data management, product/service) to improve the customer experience.

Rentokil

Technical Service Manager

Springfield, IL · On-site

$115K - $115K/yr

... serve consumer and business customers across multiple industries. We are extremely proud of our ... input (processes, data management, product/service) to improve the customer experience.

Keybank

Head of Consumer Marketing

Chicago, IL

Financial services, banking, wealth management, or consumer lending experience. * Experience ... managing organizations of 30+ employees. * Experience leading marketing transformation and ...

New

UMB Bank

Consumer Services Specialist

Springfield, IL · On-site

$19/hr

Proficient in the English language * 1-2 years customer service or similar work experience ... Ability to interact with and manage multiple computer systems to access client information. * Basic ...

Alero Financial

Consumer Lending Sales Specialist

Elgin, IL · On-site

$20.70 - $25.87/hr

Lending Manager Grade Level: 7 Full Salary Range: $20.70 - $31.05 Hiring Salary Range: $20.70 - $25 ... Educate members on basic deposit products and services. * Maintain compliance with lending policies ...

Synchrony

SVP, Consumer Bank Analytics

Chicago, IL · On-site

... service outcomes to identify opportunities for improvement. * Support operational risk management ... across Consumer Bank analytics deliverables. * Partner with Compliance, Risk, Finance, and ...

next page

Showing results 1-20

All JobsConsumer Service JobsConsumer Service Manager JobsConsumer Service Manager Jobs in Illinois

Consumer Service Manager information

What is the difference between Consumer Service Manager vs Customer Support Supervisor?

AspectConsumer Service ManagerCustomer Support Supervisor
CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer relevant certifications
Work EnvironmentLeads customer service teams in retail, telecom, or service industriesSupervises customer support staff, often in call centers or support centers
Employer & Industry UsageCommon in retail, banking, telecom, and service sectorsFound in similar industries, focusing on daily team management

The Consumer Service Manager oversees customer service strategies and team performance, focusing on improving customer satisfaction. The Customer Support Supervisor manages daily support operations and team supervision. While both roles require strong communication skills, the manager typically has broader responsibilities and strategic focus, whereas the supervisor handles day-to-day team management.

How much does a consumer service manager get?

A consumer service manager's average salary in the United States ranges from $50,000 to $80,000 per year, depending on experience, location, and industry. Managers in larger companies or with specialized skills may earn higher compensation, and some roles include bonuses or performance incentives.

Is a consumer service manager an entry level job?

A consumer service manager is typically not an entry-level position; it usually requires several years of experience in customer service or related roles, along with leadership skills. The role involves managing teams, resolving complex customer issues, and implementing service strategies, which generally demand prior industry experience and sometimes specific certifications.

What does a consumer service manager do?

A consumer service manager oversees customer service operations within a company, ensuring customer satisfaction and resolving complaints efficiently. They manage staff, develop service policies, and use tools like customer relationship management (CRM) software to monitor service quality and improve customer experiences.

What cities in Illinois are hiring for Consumer Service Manager jobs?

Cities in Illinois with the most Consumer Service Manager job openings:

Consumer Service Manager jobs near you
Infographic showing various Consumer Service Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Consumer Services Agent

Schaumburg, IL • On-site

FORTH
See more jobs at FORTHexternal

$50K - $60K/yr

Other

Posted 20 days ago

Job description

About the Role
The Consumer Service Agent serves as a front-line contact center professional, delivering exceptional customer experiences to FORTH's clients and servicing partners via high-volume inbound and outbound phone calls, email, and ticketing systems. This role is responsible for resolving customer inquiries efficiently, accurately, and empathetically, while supporting debt settlement operations through account research, transaction reconciliation, and issue resolution. The Consumer Service Agent acts as a trusted point of contact, collaborating closely with Operations and Information Technology teams. The role requires strong communication skills, emotional intelligence, and the ability to thrive in a fast-paced, metrics-driven contact center environment.
Responsibilities
Duties and Responsibilities include but are not limited to the following:
  • Serve as a primary point of contact for clients and servicing companies through high-volume inbound and outbound phone calls, emails, and ticket systems.
  • Deliver empathetic, professional, and solutions-oriented customer service while handling sensitive financial situations.
  • Resolve client and servicing partner inquiries on first contact whenever possible, escalating issues appropriately when needed.
  • Accurately document all interactions, actions, and resolutions in internal systems.
  • Manage multiple client interactions simultaneously while maintaining service quality and composure.
  • Adhere to call handling standards, quality expectations, and productivity benchmarks.
  • Demonstrate strong active listening skills and the ability to tailor communication style to each caller.
  • Review and assist with client account maintenance, scheduled transactions, and audit-related files.
  • Support daily reconciliation of transactions and investigate discrepancies.
  • Identify issues impacting the client experience and proactively work toward resolution.
  • Ensure all client communications are clear, accurate, and compliant.
  • Partner with Operations and IT teams to improve processes, tools, and system functionality.
  • Identify, document, and communicate best practices to streamline client and servicing workflows.
  • Provide detailed feedback from customer interactions to support management decision-making.
  • Participate in team meetings to discuss business updates, service trends, and priorities.
  • Assist with special research, reporting, and projects as assigned.
  • Perform daily duties in line with Forth, Inc's Information Security Policies and Procedures.
  • Ensure that information Confidentiality, Integrity and Privacy is always maintained with processing information assets.
Qualifications and Required Skills
  • High School Diploma or GED required; Associate's Degree or higher preferred.
  • 1-3 years of experience in a contact center, call center, or customer service environment.
  • Experience handling high call volumes and sensitive customer interactions preferred.
  • Bilingual (English & Spanish) preferred.
  • Background check required.
  • Experience in debt settlement, banking, financial services, or treasury operations is a plus.
What Will Make You Stand Out
  • Client-centric approach with a commitment to delivering exceptional service
  • Proficiency with CRM systems, such as Salesforce, ClickUp, or Pipedrive.
  • Experience in a contact center and familiar with call center technology (CXone, Talkdesk, Five9)
  • Knowledge of the Debt Resolution industry
  • Associate degree, Bachelor's degree or some college coursework in business or communications

Pay range and compensation package
$50,000 to $60,000 annually depending on experience
In-Office Requirements
This role is hybrid and requires three days per week in the office
Required hours 10:00 AM-7:00 PM
Reports to
Consumer Services Manager
Location
Schaumburg, IL
Equal Opportunity Statement
Set Forth, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are committed to creating a diverse and inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.
FORTH (Set Forth, LLC) (formerly Debt Pay Gateway and DebtPayPro) has been serving consumers who are exiting debt since 2009. As a trusted leader in debt resolution technology, FORTH provides powerful tools and secure payment solutions that empower consumers while giving clients an all-in-one platform to manage operations efficiently.
We have over 140 employees across various states supporting 450+ B2B relationships. Every department, every role, every person drives our success. We're more than a company. We're a community of thinkers & builders shaping the future of debt relief technology.

Apply