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Consumer Service Associate Jobs in Chicago, IL (NOW HIRING)

FORTH

Consumer Services Agent

Schaumburg, IL · On-site

$50K - $60K/yr

About the Role The Consumer Service Agent serves as a front-line contact center professional ... Associate's Degree or higher preferred. * 1-3 years of experience in a contact center, call center ...

Forth

Consumer Services Agent

Schaumburg, IL · On-site

$50K - $60K/yr

About the Role The Consumer Service Agent serves as a front-line contact center professional ... Associate's Degree or higher preferred. * 1-3 years of experience in a contact center, call center ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

... and consumer electronics. We are seeking a Customer Service Associate to support our Critical ... Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$14.75 - $20.25/hr

... and consumer electronics. We are seeking a Customer Service Associate to support our Critical ... Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$14.75 - $20.25/hr

... and consumer electronics. We are seeking a Customer Service Associate to support our Critical ... Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring ...

Coilcraft

Customer Service Associate

Cary, IL · On-site

$21 - $25/hr

... and consumer electronics. We are seeking a Customer Service Associate to support our Critical ... Products group. In this role, you'll serve as a trusted point of contact for customers, ensuring ...

JP Morgan Chase

Client Service Associate

Chicago, IL · On-site

$15 - $20.50/hr

As a Client Service Associate within the Trade & Working Capital Client Service organization, you ... Our history spans over 200 years and today we are a leader in investment banking, consumer and ...

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Consumer Service Associate information

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How much do consumer service associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for consumer service associate in Chicago, IL is $19.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.82 per hour, depending on experience, location, and employer.

What is the difference between Consumer Service Associate vs Customer Support Specialist?

AspectConsumer Service AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; certifications like Customer Service Certification can be beneficial
Work EnvironmentCall centers, retail, banking, or service desksCall centers, technical support, online chat, or in-person support
Employer & Industry UsageRetail, banking, healthcare, and service industriesTechnology, telecom, e-commerce, and service sectors
Common Search & Comparison IntentYesYes

The Consumer Service Associate and Customer Support Specialist roles both focus on assisting customers, often in call centers or retail environments. While they share similar credentials and work settings, Customer Support Specialists may require more technical knowledge, especially in tech-related industries. Both roles aim to improve customer satisfaction and resolve issues efficiently.

What does a consumer service associate do?

A consumer service associate provides assistance to customers by answering questions, resolving issues, and processing transactions. They often use communication skills, customer service tools, and company policies to ensure customer satisfaction and maintain positive relationships.

What is the role of a consumer service associate?

A consumer service associate provides support to customers by addressing inquiries, resolving issues, and offering product or service information. They often communicate via phone, email, or chat, and require strong communication and problem-solving skills to ensure customer satisfaction.

What are the most commonly searched types of Consumer Service jobs in Chicago, IL?

The most popular types of Consumer Service jobs in Chicago, IL are:

What are popular job titles related to Consumer Service Associate jobs in Chicago, IL?

For Consumer Service Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Consumer Service Associate jobs in Chicago, IL look for?

The top searched job categories for Consumer Service Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Consumer Service Associate jobs?

Cities near Chicago, IL with the most Consumer Service Associate job openings:

Consumer Service Associate jobs near you
Infographic showing various Consumer Service Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $40,741 per year, or $19.6 per hour.

Consumer Services Agent

Schaumburg, IL • On-site

FORTH
See more jobs at FORTHexternal

$50K - $60K/yr

Other

Posted 20 days ago

Job description

About the Role
The Consumer Service Agent serves as a front-line contact center professional, delivering exceptional customer experiences to FORTH's clients and servicing partners via high-volume inbound and outbound phone calls, email, and ticketing systems. This role is responsible for resolving customer inquiries efficiently, accurately, and empathetically, while supporting debt settlement operations through account research, transaction reconciliation, and issue resolution. The Consumer Service Agent acts as a trusted point of contact, collaborating closely with Operations and Information Technology teams. The role requires strong communication skills, emotional intelligence, and the ability to thrive in a fast-paced, metrics-driven contact center environment.
Responsibilities
Duties and Responsibilities include but are not limited to the following:
  • Serve as a primary point of contact for clients and servicing companies through high-volume inbound and outbound phone calls, emails, and ticket systems.
  • Deliver empathetic, professional, and solutions-oriented customer service while handling sensitive financial situations.
  • Resolve client and servicing partner inquiries on first contact whenever possible, escalating issues appropriately when needed.
  • Accurately document all interactions, actions, and resolutions in internal systems.
  • Manage multiple client interactions simultaneously while maintaining service quality and composure.
  • Adhere to call handling standards, quality expectations, and productivity benchmarks.
  • Demonstrate strong active listening skills and the ability to tailor communication style to each caller.
  • Review and assist with client account maintenance, scheduled transactions, and audit-related files.
  • Support daily reconciliation of transactions and investigate discrepancies.
  • Identify issues impacting the client experience and proactively work toward resolution.
  • Ensure all client communications are clear, accurate, and compliant.
  • Partner with Operations and IT teams to improve processes, tools, and system functionality.
  • Identify, document, and communicate best practices to streamline client and servicing workflows.
  • Provide detailed feedback from customer interactions to support management decision-making.
  • Participate in team meetings to discuss business updates, service trends, and priorities.
  • Assist with special research, reporting, and projects as assigned.
  • Perform daily duties in line with Forth, Inc's Information Security Policies and Procedures.
  • Ensure that information Confidentiality, Integrity and Privacy is always maintained with processing information assets.
Qualifications and Required Skills
  • High School Diploma or GED required; Associate's Degree or higher preferred.
  • 1-3 years of experience in a contact center, call center, or customer service environment.
  • Experience handling high call volumes and sensitive customer interactions preferred.
  • Bilingual (English & Spanish) preferred.
  • Background check required.
  • Experience in debt settlement, banking, financial services, or treasury operations is a plus.
What Will Make You Stand Out
  • Client-centric approach with a commitment to delivering exceptional service
  • Proficiency with CRM systems, such as Salesforce, ClickUp, or Pipedrive.
  • Experience in a contact center and familiar with call center technology (CXone, Talkdesk, Five9)
  • Knowledge of the Debt Resolution industry
  • Associate degree, Bachelor's degree or some college coursework in business or communications

Pay range and compensation package
$50,000 to $60,000 annually depending on experience
In-Office Requirements
This role is hybrid and requires three days per week in the office
Required hours 10:00 AM-7:00 PM
Reports to
Consumer Services Manager
Location
Schaumburg, IL
Equal Opportunity Statement
Set Forth, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are committed to creating a diverse and inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.
FORTH (Set Forth, LLC) (formerly Debt Pay Gateway and DebtPayPro) has been serving consumers who are exiting debt since 2009. As a trusted leader in debt resolution technology, FORTH provides powerful tools and secure payment solutions that empower consumers while giving clients an all-in-one platform to manage operations efficiently.
We have over 140 employees across various states supporting 450+ B2B relationships. Every department, every role, every person drives our success. We're more than a company. We're a community of thinkers & builders shaping the future of debt relief technology.

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