ZipRecruiter

Log In

1

Connection Specialist Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsConnection Specialist Jobs

Connection Specialist information

See salary details

$9

$19

$33

How much do connection specialist jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for connection specialist in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Connection Specialist, and why are they important?

To thrive as a Connection Specialist, you typically need strong interpersonal skills, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, telecommunication systems, and data entry platforms is commonly required. Effective communication, problem-solving abilities, and patience help you build rapport with clients and resolve issues efficiently. These skills are vital to ensure customer satisfaction, maintain positive relationships, and support business growth.

What are Connection Specialists?

Connection Specialists are professionals who assist customers with setting up, troubleshooting, and maintaining various forms of connectivity, such as internet, phone, or smart devices. They work for telecommunications companies, retail electronics stores, or IT support services, providing both technical support and customer service. Their responsibilities can include diagnosing network issues, guiding customers through installation processes, and recommending solutions to improve connectivity. Connection Specialists need strong communication and problem-solving skills, as well as technical knowledge of networking and related technologies.

What is the difference between Connection Specialist vs Customer Service Representative?

AspectConnection SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in customer relations or technical support often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTelecommunications, cable, internet providers; technical support settingsRetail, call centers, service desks across various industries
Employer & Industry UsageTelecom and internet companies focusing on establishing and maintaining client connectionsBroadly used across industries to handle customer inquiries and support

While both roles involve customer interaction, a Connection Specialist primarily focuses on establishing and maintaining technical or service connections, often within telecom or internet companies. Customer Service Representatives handle a wider range of customer inquiries across various industries. The roles overlap in communication skills and basic customer support, but Connection Specialists typically require technical knowledge related to connectivity services.

How does a Connection Specialist typically collaborate with other departments to support seamless customer experiences?

As a Connection Specialist, collaboration with other departments such as sales, customer service, and technical support is essential. You'll often act as a liaison, ensuring that customer inquiries are routed to the right teams and that solutions are coordinated efficiently. Regular communication with internal teams helps you stay informed about product updates and service changes, enabling you to provide accurate information and timely assistance. This cross-functional teamwork not only enhances the customer journey but also helps identify opportunities for process improvements.
More about Connection Specialist jobs
What states have the most Connection Specialist jobs? States with the most job openings for Connection Specialist jobs include:
What job categories do people searching Connection Specialist jobs look for? The top searched job categories for Connection Specialist jobs are:
Connection Specialist jobs near you
Infographic showing various Connection Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,217 per year, or $19.8 per hour.
Field Connection Specialist

Field Connection Specialist

ImOn Communications

Dubuque, IA • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Description:

Field Connection Specialist


Location: Clinton/Camanche, IA

Department: Install

Employment Type: Full-Time


Connect Communities. Grow Your Career. Make an Impact.

At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Field Connection Specialist, you will be the face of ImOn in the customer’s home. You will install, operate, inspect, maintain, and service ImOn’s high speed internet and digital phone equipment. In addition, you will communicate with customers on-site, encouraging them to upgrade equipment or service packages.

Whether you’re beginning your career or bringing years of hands-on experience, this role offers training, and clear advancement paths that let you grow at your own pace.

Schedule: Must be adaptable during training period (2-3 months), as new hire will follow the schedule of the technician, they are training with. Once training period is complete, schedule will be Sunday off, with one day in the week off (Wednesday or Thursday).

What You’ll Do:

  • Set-up service for customers, installing, connecting, or adjusting equipment.
  • Test equipment to ensure proper functioning.
  • Travel to customers’ premises to install, maintain, or repair electronic reception equipment or accessories.
  • Measure signal strength at utility pole or customer premises, using electrical test equipment.
  • Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
  • Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces.
  • Explain cable service to subscribers after installation and collect any installation dues that are due.

What We’re Looking For:

  • Strong customer service skills
  • A positive, professional attitude even in challenging situations
  • Dependability and attention to detail
  • Ability to work independently and as part of a team
  • Ability to prepare for emerging customer needs
  • Comfortable and able to manage multiple projects
  • Strong attention to detail, exceptional organizations and time management skills are required for success in this position.
  • Excellent interpersonal, oral and written communication skills with a demonstrated ability to articulate relevant information in an organized and concise manner.
  • Must be able to work proactively and independently with minimal supervision.
  • Must be flexible, able to multi-task effectively and maintain composure during high activity periods.


Requirements:

Minimum Requirements


For All Levels:

  • High-school diploma or equivalent GED or work experience
  • Valid state-issued driver’s license with a driving record that allows employee to be insured by ImOn’s insurance carrier.
  • Good Communication Skills: Job Requires effective communication with customers and coworkers.
  • Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve.
  • Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction.
  • Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
  • Ability to meet company training and safety certification standards

Level I Requirements:

  • No experience required.

Level II Requirements:

  • At least 2 years of telecommunications installation experience.

Why Join Our Team

  • Career Growth: Structured advancement from Field Connection Specialist I, II, III, with company-supported certifications.
  • Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
  • Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
  • Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
  • Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.

ImOn will hook you up with Company Benefits:

  • Competitive pay! Field Connection Specialist I start at $21.00/hour!
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (vacation, holidays, and sick days)
  • Company-provided tools, uniforms, and vehicle for field roles
  • Employee discounts on services and partner programs
  • Wellness and employee assistance programs

Ready to Get Started? If you’re ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we’d love to hear from you. Apply today and start building the network of tomorrow — with us.


www.ImOn.Net/Careers


ImOn Communications, LLC is an Equal Opportunity Employer

Apply