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Connection Specialist Jobs (NOW HIRING)

CODAC

Engagement & Connection Specialist

Tucson, AZ · On-site

$18.30 - $26.45/hr

Summary The Engagement & Connection Specialist is responsible for engaging individuals identified by hospitals, emergency personnel, families, law enforcement, and social service agencies. Includes ...

Byrne

Talent Connection Specialist

Rockford, MI · On-site

The Talent Connection Specialist strategically executes end-to-end recruitment processes to attract and place talented individuals. This role acts as a collaborative partner to hiring managers ...

Dignity Health

Care Base Connection Specialist

Phoenix, AZ · On-site

$16.50 - $23.30/hr

Job Summary and Responsibilities As our Connection Specialist, you will serve as a vital link within CommonSpirit Health, working onsite at the National Clinical Connection Center in Phoenix, AZ.

Dignity Health

Care Base Connection Specialist

Phoenix, AZ · On-site

$16.50 - $23.30/hr

Job Summary and Responsibilities As our Connection Specialist, you will serve as a vital link within CommonSpirit Health, working onsite at the National Clinical Connection Center in Phoenix, AZ.

Dignity Health

Care Base Connection Specialist

Phoenix, AZ · On-site

$16.50 - $23.30/hr

Job Summary and Responsibilities As our Connection Specialist, you will serve as a vital link within CommonSpirit Health, working onsite at the National Clinical Connection Center in Phoenix, AZ.

Dignity Health

Care Base Connection Specialist

Phoenix, AZ · On-site

$16.50 - $23.30/hr

The Connection Specialist uses critical thinking skills to accurately and efficiently use the technology to identify the hospital the caller dialed, direct the caller to the correct location, and/or ...

Dignity Health

Care Base Connection Specialist

Phoenix, AZ · On-site

$16.50 - $23.30/hr

The Connection Specialist uses critical thinking skills to accurately and efficiently use the technology to identify the hospital the caller dialed, direct the caller to the correct location, and/or ...

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Connection Specialist information

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$33

How much do connection specialist jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for connection specialist in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Connection Specialist, and why are they important?

To thrive as a Connection Specialist, you typically need strong interpersonal skills, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, telecommunication systems, and data entry platforms is commonly required. Effective communication, problem-solving abilities, and patience help you build rapport with clients and resolve issues efficiently. These skills are vital to ensure customer satisfaction, maintain positive relationships, and support business growth.

What are Connection Specialists?

Connection Specialists are professionals who assist customers with setting up, troubleshooting, and maintaining various forms of connectivity, such as internet, phone, or smart devices. They work for telecommunications companies, retail electronics stores, or IT support services, providing both technical support and customer service. Their responsibilities can include diagnosing network issues, guiding customers through installation processes, and recommending solutions to improve connectivity. Connection Specialists need strong communication and problem-solving skills, as well as technical knowledge of networking and related technologies.

What is the difference between Connection Specialist vs Customer Service Representative?

AspectConnection SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in customer relations or technical support often preferredHigh school diploma or equivalent; customer service training beneficial
Work EnvironmentTelecommunications, cable, internet providers; technical support settingsRetail, call centers, service desks across various industries
Employer & Industry UsageTelecom and internet companies focusing on establishing and maintaining client connectionsBroadly used across industries to handle customer inquiries and support

While both roles involve customer interaction, a Connection Specialist primarily focuses on establishing and maintaining technical or service connections, often within telecom or internet companies. Customer Service Representatives handle a wider range of customer inquiries across various industries. The roles overlap in communication skills and basic customer support, but Connection Specialists typically require technical knowledge related to connectivity services.

How does a Connection Specialist typically collaborate with other departments to support seamless customer experiences?

As a Connection Specialist, collaboration with other departments such as sales, customer service, and technical support is essential. You'll often act as a liaison, ensuring that customer inquiries are routed to the right teams and that solutions are coordinated efficiently. Regular communication with internal teams helps you stay informed about product updates and service changes, enabling you to provide accurate information and timely assistance. This cross-functional teamwork not only enhances the customer journey but also helps identify opportunities for process improvements.
More about Connection Specialist jobs
What states have the most Connection Specialist jobs? States with the most job openings for Connection Specialist jobs include:
What job categories do people searching Connection Specialist jobs look for? The top searched job categories for Connection Specialist jobs are:
Connection Specialist jobs near you
Infographic showing various Connection Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,217 per year, or $19.8 per hour.
Engagement & Connection Specialist

Engagement & Connection Specialist

CODAC HEALTH RECOVERY & WELLNESS INC

Tucson, AZ

$33K - $38K/yr

Full-time

Re-posted 24 days ago

Job description

Summary
The Engagement & Connection Specialist is responsible for engaging individuals identified by hospitals, emergency personnel, families, law enforcement, and social service agencies. Includes working with those that have substance use disorder—particularly Opioid Use Disorder (OUD)—and linking them to appropriate treatment services, including Medication Assisted Treatment (MAT), especially Medications for Opioid Use Disorder (MOUD), as part of 24/7 programming. Working as part of a multidisciplinary team, the Engagement & Connection Specialist ensures integration of medical and mental health care by collaborating with primary care providers, behavioral health teams, crisis responders, and community agencies. The role includes providing case management, education, care coordination, advocacy, and support through both in-home and community-based outreach, with flexible hours including evenings, weekends, and overnights to meet program and member needs.
Essential Duties and Responsibilities
  • Coordinate the delivery of integrated care services to members by collaborating with clinical staff, community systems, and other stakeholders to address comprehensive treatment needs.
  • Conduct outreach and engagement efforts in community settings including homeless camps, shelters, emergency departments, jails, detox centers, and other identified locations, with emphasis on high-risk populations such as pregnant individuals, IV drug users, and justice-involved persons.
  • Perform initial screenings, assessments, urgent engagements, diagnostic evaluations, and annual updates in both community and crisis settings.
  • Assist members with diversion or stabilization, pre-enrollment services, and linkage to Medication-Assisted Treatment (MAT).
  • Facilitate intake and enrollment in care by coordinating with internal staff and supporting members throughout the process.
  • Facilitate care coordination with internal staff for members who are admitted and discharged for identified and allocated community systems and stakeholders.
  • Provide transportation and accompaniment to medical, behavioral health, legal, and social services appointments as needed.
  • Conduct integrated healthcare assessments and identify barriers to treatment or health access, making appropriate interventions or referrals.
  • Support members in following through diagnostic tests, treatment recommendations, and medication adherence, offering education and navigation.
  • Obtain and file relevant health records and provider notes in the electronic health record while ensuring documentation is complete and timely.
  • Develop, implement, and revise integrated service plans and monitor progress on treatment goals and crisis plans.
  • Provide consistent follow-up on referrals and maintain regular contact with treatment teams to track member progress and ensure continuity of care.
  • Offer individualized education, advocacy, and support through home-based, office-based, and community-based services.
  • Maintain accurate written records of outreach efforts, enrollment potential, and service delivery.
  • Assure accurate billing is submitted for each interaction and/or activity supporting a member’s treatment goals.
  • Perform crisis intervention, de-escalation, and reengagement outreach via various methods including phone, home, and jail visits.
  • Attend required staff meetings, training, and participate in interdisciplinary case conferences.
  • Support other departments in service engagement efforts and contribute to continuous program development.
  • Coordination of 24/7 hour lines and support of after-hours responsibilities 
  • Perform additional duties in line with agency growth and evolving service needs
Education & Experience:    
  • Masters or Bachelor’s degree in a healthcare field and no related experience OR;
  • Masters or Bachelor’s degree in a non-healthcare related field and 6 months relevant related experience OR;
  • Associates’ degree in a healthcare field and 6 months related experience OR;
  • Associate’s degree in a non-healthcare field and 1-year related experience OR;
  • Certified Medical Assistant and 1-year related experience OR;
  • Certified Peer Support Specialist and 1-year related experience OR;
  • High School diploma or General Education Equivalent (GED and 2 years related experience).
Additional Requirements
  • Valid Arizona Driver’s license, proof of current insurance and willingness to use personal vehicle.  Driver’s license is an essential requirement for performing duties for this position.
  • Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
  • Must be able to work 12-hour shifts, evening, nights & weekends

 

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