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Provider Support Specialist Jobs (NOW HIRING)

Lantern

Provider Support Specialist

Dallas, TX · On-site

Job Overview The Claims and Provider Support Specialist plays a role in supporting Lantern's mission to deliver exceptional providers, along with the ability to identify, track, and report billing ...

Lantern

Provider Support Specialist

Dallas, TX · On-site

Job Overview The Claims and Provider Support Specialist plays a role in supporting Lantern's mission to deliver exceptional providers, along with the ability to identify, track, and report billing ...

Lantern

Provider Support Specialist

Dallas, TX · On-site

Job Overview The Claims and Provider Support Specialist plays a role in supporting Lantern's mission to deliver exceptional providers, along with the ability to identify, track, and report billing ...

Rockstar

Provider Support Specialist

Atlanta, GA · Remote

The Position As a Provider (Credentialing) Support Specialist, the mission is to help home care, home health, and hospice providers maximize the value of the ecosystem. By simplifying the way agency ...

OpenLoop Health, Inc

Provider Support Specialist

About the Role OpenLoop is seeking a Provider Support Specialist to join our dynamic team. In this role, you will support the day-to-day operations of our provider network, acting as a key point of ...

Hively

Provider Payments & Support Specialist

Oakland, CA · Hybrid

$28.80 - $31/hr

The Opportunity The Provider Payments & Support Specialist plays a crucial role in managing the financial and administrative relationship with our network of childcare providers. Reporting to the ...

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Provider Support Specialist information

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How much do provider support specialist jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for provider support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What does a provider support specialist do?

A Provider Support Specialist typically manages administrative tasks such as scheduling appointments, verifying patient insurance, maintaining accurate medical records, and coordinating communication between healthcare providers and patients. They play a crucial role in ensuring that providers have the necessary information and resources to deliver effective patient care. By handling these essential support functions, Provider Support Specialists help streamline workflow, reduce administrative burdens on clinical staff, and enhance the overall efficiency of the healthcare team.

What is a provider support specialist?

Provider Support Specialists are professionals who assist healthcare providers, such as doctors and nurses, with administrative and operational tasks. Their responsibilities often include managing patient records, coordinating appointments, handling insurance documentation, and ensuring efficient communication between medical staff and patients. They play a crucial role in keeping healthcare facilities organized and helping providers deliver effective patient care. Strong organizational, communication, and problem-solving skills are essential for this role.

What is the difference between Provider Support Specialist vs Customer Service Representative?

AspectProvider Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; healthcare or insurance knowledge often preferredHigh school diploma or equivalent; customer service experience
Work EnvironmentHealthcare or insurance companies, provider officesRetail, call centers, various industries
Employer & Industry UsageHealthcare providers, insurance companiesBroadly used across multiple industries
Common Search & ComparisonFocuses on provider relations, healthcare supportFocuses on general customer support

The Provider Support Specialist typically works within healthcare or insurance settings, focusing on provider relations and support. In contrast, Customer Service Representatives handle general customer inquiries across various industries. While both roles require strong communication skills, the Provider Support Specialist often needs healthcare or insurance knowledge, making it more specialized.

What are the key skills and qualifications needed to thrive as a provider support specialist?

To thrive as a Provider Support Specialist, you need a solid understanding of healthcare operations, customer service experience, and often an associate’s degree in a related field. Familiarity with healthcare management systems, electronic health records (EHR), and scheduling software is typically required. Excellent communication, problem-solving abilities, and attention to detail help you efficiently support providers and resolve issues. These skills ensure smooth provider operations, enhance patient care delivery, and maintain compliance within healthcare organizations.
More about Provider Support Specialist jobs
What states have the most Provider Support Specialist jobs? States with the most job openings for Provider Support Specialist jobs include:
What job categories do people searching Provider Support Specialist jobs look for? The top searched job categories for Provider Support Specialist jobs are:
Provider Support Specialist jobs near you
Infographic showing various Provider Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Provider Support Specialist

Lantern

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

About Lantern
Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.
Job Overview
The Claims and Provider Support Specialist plays a role in supporting Lantern's mission to deliver exceptional providers, along with the ability to identify, track, and report billing error trends to support continuous process improvement. The role also contributes to provider advocacy outreach and relationship management, conducts trend analysis, and documents root causes of provider support inquiries to drive operational solutions. Additional provider support duties may be assigned as needed.
Key Responsibilities:
Provider Support
  • Manage low- and high-complexity claims status inquiries, including appeals and internal requests.
  • Investigate and resolve member billing issues, ensuring accuracy and compliance.
  • Maintain accurate documentation in CareHub and SharePoint.
  • Audit member bill payment requests and ensure proper documentation for supervisor approval.
  • Communicate empathetically and professionally with providers and members.
  • Track and report trends in billing errors to support process improvement.
  • Participate in provider advocacy outreach and relationship management efforts.
  • Conduct trend analysis and document root causes of provider support inquiries.
  • Other provider support duties as assigned.

Qualifications
  • Proven experience in revenue cycle management, billing, and provider support.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Excel and data normalization.
  • Experience designing and delivering training programs preferred.
  • Knowledge of HIPAA, compliance standards, and RCM performance metrics.
  • Ability to multitask and adapt in a fast-paced, high-volume environment.

Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave

About You:
  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.
If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.
Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.
Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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