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Cisco Unity Support Specialist Jobs (NOW HIRING)

IPsoft

Cisco UC Automation Engineer

New York, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We globally support a wide range of enterprise customers, service providers and telecommunications ... Unity Connection, UCCX and UCCE. Work closely with the IPsoft UC Operations team to analyze ...

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All JobsCisco Unity Support Specialist Jobs

Cisco Unity Support Specialist information

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How much do cisco unity support specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for cisco unity support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Cisco Unity Support Specialist, and how can they be addressed?

Cisco Unity Support Specialists often encounter challenges such as diagnosing complex voicemail integration issues, managing system upgrades with minimal downtime, and ensuring compatibility with diverse telephony environments. Success in this role often depends on strong troubleshooting skills, clear communication with both end users and IT teams, and staying up-to-date with Cisco's latest updates and support documentation. Proactively participating in training sessions and leveraging Cisco's support resources can help overcome these challenges and contribute to professional growth.

What are the key skills and qualifications needed to thrive as a Cisco Unity Support Specialist, and why are they important?

To thrive as a Cisco Unity Support Specialist, you need a strong understanding of VoIP technologies, unified communications, and Cisco Unity systems, often supported by certifications like CCNA or CCNP Collaboration. Familiarity with Cisco Unity Connection, troubleshooting tools, and ticketing systems such as ServiceNow is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused mindset help specialists deliver effective technical support. These skills and qualities are crucial for ensuring seamless communication infrastructure and rapid resolution of user issues in enterprise environments.

What does a Cisco Unity Support Specialist do?

A Cisco Unity Support Specialist is responsible for maintaining, troubleshooting, and supporting Cisco Unity voicemail and unified messaging systems within an organization. They handle tasks such as configuring voicemail boxes, integrating with email systems, managing user accounts, and resolving technical issues related to the Cisco Unity platform. These specialists ensure high availability and performance of the messaging system, provide user support, and may also assist in upgrades and security compliance. Their expertise helps organizations maintain effective communication and collaboration tools.

What is the difference between Cisco Unity Support Specialist vs Cisco Collaboration Engineer?

AspectCisco Unity Support SpecialistCisco Collaboration Engineer
CertificationsCCNA, Cisco Unity certificationsCCNP Collaboration, Cisco Certified Collaboration Professional
Work EnvironmentSupport and troubleshooting of Cisco Unity voicemail and messaging systemsDesign, implement, and optimize Cisco collaboration solutions including voice and video
Employer & Industry UsageTelecom, IT service providers, large enterprisesIT consulting firms, large corporations, service providers

The Cisco Unity Support Specialist primarily focuses on supporting and troubleshooting Cisco Unity voicemail and messaging systems, requiring certifications like CCNA. In contrast, the Cisco Collaboration Engineer designs and implements broader collaboration solutions, often holding advanced certifications like CCNP Collaboration. Both roles are vital in organizations deploying Cisco collaboration tools but differ in scope and responsibilities.

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What job categories do people searching Cisco Unity Support Specialist jobs look for?

The top searched job categories for Cisco Unity Support Specialist jobs are:

Cisco Unity Support Specialist jobs near you
Infographic showing various Cisco Unity Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

CISCO Call Manager Administrator

Omniscius Consulting

Chantilly, VA • On-site

Full-time

Re-posted 12 days ago

Job description

We are seeking an experienced Cisco Call Manager Administrator to support the administration, configuration, maintenance, and optimization of our Cisco Unified Communications Manager (CUCM) environment supporting Department of Defense operations. The successful candidate will be responsible for ensuring the reliability, security, and performance of enterprise voice and unified communications services while maintaining compliance with DoD cybersecurity and operational requirements.

This position works closely with the Cisco Call Manager Engineer Lead, network engineers, cybersecurity personnel, and other IT stakeholders to support mission-critical communications infrastructure across multiple locations. The ideal candidate will possess strong Cisco collaboration expertise, troubleshooting skills, and experience supporting enterprise VoIP environments.

Essential Duties and ResponsibilitiesCisco Unified Communications Administration
  • Administer, configure, and maintain Cisco Unified Communications Manager (CUCM) environments.
  • Manage user accounts, phone provisioning, device configurations, and endpoint deployments.
  • Support dial plan administration, call routing configurations, and voice gateway management.
  • Administer Cisco Unity Connection voicemail services and user configurations.
  • Monitor system performance and proactively address operational issues.
System Maintenance & Operations
  • Perform routine system health checks, maintenance activities, backups, and recovery procedures.
  • Execute software updates, patches, and system upgrades in accordance with organizational change management processes.
  • Support after-hours maintenance windows and emergency response activities.
  • Participate in an on-call support rotation.
Technical Support & Troubleshooting
  • Provide Tier II and Tier III support for voice, collaboration, and unified communications issues.
  • Troubleshoot complex call processing, device registration, voicemail, and connectivity issues.
  • Coordinate with vendors, carriers, and service providers to resolve escalated technical issues.
  • Assist engineering teams with deployments, testing, and implementation of new capabilities.
Compliance & Documentation
  • Ensure CUCM systems comply with DoD cybersecurity requirements, DISA STIGs, and security best practices.
  • Maintain accurate system documentation, configuration records, and operational procedures.
  • Generate system performance, utilization, and compliance reports.
  • Support audits, inspections, and accreditation activities.
Required Qualifications
  • Minimum 10 years of relevant experience in Cisco Unified Communications, VoIP administration, or enterprise voice systems.
    • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field may substitute for five (5) years of experience.
  • Experience administering Cisco Unified Communications Manager (CUCM) environments.
  • Experience with:
    • Phone provisioning and endpoint deployment
    • User administration and device management
    • Dial plans and call routing
    • Voice gateways and SIP integrations
    • Cisco Unity Connection administration
  • Knowledge of networking fundamentals including:
    • TCP/IP
    • VLANs
    • DNS
    • Routing and switching concepts
  • Familiarity with network and system security principles, protocols, and configurations.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Current DoD 8140-compliant certification such as CompTIA Security+.
  • Ability to obtain and maintain a Secret Security Clearance.
Preferred Qualifications
  • Cisco Certified Network Associate (CCNA) Collaboration.
  • Cisco Certified Network Professional (CCNP) Collaboration.
  • Cisco Certified Internetwork Expert (CCIE) Collaboration.
  • Experience supporting Department of Defense or Federal Government environments.
  • Experience implementing and maintaining DISA STIG-compliant systems.
  • Familiarity with SIP, H.323, MGCP, and other voice protocols.
  • Experience with Cisco Expressway, IM&P, and other Cisco collaboration technologies.
  • Knowledge of enterprise monitoring and reporting tools.

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