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Cisco Unity Support Specialist Jobs (NOW HIRING)

AmNet Services, Inc.

Systems Analyst - II

Cary, NC

Customer service and Voice/VoIP support experience is required, knowledge of Cisco Call Manger, Cisco Unity is required. An Associate's degree or equivalent experience. Additional Information Vivek ...

University of New Mexico

Core IT Svcs Splst,Sr

Albuquerque, NM · On-site

$105K - $143K/yr

... Cisco Unified Communications infrastructure, includingCall Manager, Unity Connection, Contact Center Express, and associated voicegateways. The specialist will provide daily operational support ...

University of New Mexico

Core IT Svcs Splst,Sr

Albuquerque, NM · On-site

$105K - $143K/yr

... Cisco Unified Communications infrastructure, includingCall Manager, Unity Connection, Contact Center Express, and associated voicegateways. The specialist will provide daily operational support ...

Booz Allen Hamilton

CUCM Engineer

San Antonio, TX

Experience administering Cisco Unity Connection voicemail services * Experience with Cisco ... Experience supporting classified Department of Defense collaboration environments * Bachelor ...

Booz Allen Hamilton

CUCM Engineer

San Diego, CA

Experience administering Cisco Unity Connection voicemail services * Experience with Cisco ... Experience supporting classified Department of Defense collaboration environments * Bachelor ...

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Cisco Unity Support Specialist information

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How much do cisco unity support specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for cisco unity support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Cisco Unity Support Specialist, and how can they be addressed?

Cisco Unity Support Specialists often encounter challenges such as diagnosing complex voicemail integration issues, managing system upgrades with minimal downtime, and ensuring compatibility with diverse telephony environments. Success in this role often depends on strong troubleshooting skills, clear communication with both end users and IT teams, and staying up-to-date with Cisco's latest updates and support documentation. Proactively participating in training sessions and leveraging Cisco's support resources can help overcome these challenges and contribute to professional growth.

What are the key skills and qualifications needed to thrive as a Cisco Unity Support Specialist, and why are they important?

To thrive as a Cisco Unity Support Specialist, you need a strong understanding of VoIP technologies, unified communications, and Cisco Unity systems, often supported by certifications like CCNA or CCNP Collaboration. Familiarity with Cisco Unity Connection, troubleshooting tools, and ticketing systems such as ServiceNow is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused mindset help specialists deliver effective technical support. These skills and qualities are crucial for ensuring seamless communication infrastructure and rapid resolution of user issues in enterprise environments.

What does a Cisco Unity Support Specialist do?

A Cisco Unity Support Specialist is responsible for maintaining, troubleshooting, and supporting Cisco Unity voicemail and unified messaging systems within an organization. They handle tasks such as configuring voicemail boxes, integrating with email systems, managing user accounts, and resolving technical issues related to the Cisco Unity platform. These specialists ensure high availability and performance of the messaging system, provide user support, and may also assist in upgrades and security compliance. Their expertise helps organizations maintain effective communication and collaboration tools.

What is the difference between Cisco Unity Support Specialist vs Cisco Collaboration Engineer?

AspectCisco Unity Support SpecialistCisco Collaboration Engineer
CertificationsCCNA, Cisco Unity certificationsCCNP Collaboration, Cisco Certified Collaboration Professional
Work EnvironmentSupport and troubleshooting of Cisco Unity voicemail and messaging systemsDesign, implement, and optimize Cisco collaboration solutions including voice and video
Employer & Industry UsageTelecom, IT service providers, large enterprisesIT consulting firms, large corporations, service providers

The Cisco Unity Support Specialist primarily focuses on supporting and troubleshooting Cisco Unity voicemail and messaging systems, requiring certifications like CCNA. In contrast, the Cisco Collaboration Engineer designs and implements broader collaboration solutions, often holding advanced certifications like CCNP Collaboration. Both roles are vital in organizations deploying Cisco collaboration tools but differ in scope and responsibilities.

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What job categories do people searching Cisco Unity Support Specialist jobs look for?

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Cisco Unity Support Specialist jobs near you
Infographic showing various Cisco Unity Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Telecom Administrator

Noblesoft Technologies

Charlotte, NC • On-site

Contractor

Re-posted yesterday

Job description

Job Title:  Telecom Administrator

Location:  Charlotte, NC
 
JD:
  • System Administration & Support
    • Administer and maintain Avaya Communication Manager (CM) and Call Management System (CMS), including user provisioning, call routing, and system configuration.
    • Manage Cisco Unity Voicemail, including mailbox setup, password resets, and troubleshooting voicemail issues.
    • Oversee RedSky E911 services, ensuring accurate location data and compliance with emergency calling regulations (Kari’s Law, Ray Baum Act).
    • Support Verint call recording and analytics platforms, including configuration, monitoring, and troubleshooting.
    • Respond to telecom-related support requests, resolve incidents, and document solutions.
  • Monitoring & Maintenance
    • Monitor system performance and availability using diagnostic tools.
    • Perform regular system health checks, backups, and updates.
    • Coordinate with vendors for hardware/software updates and service issues.
  • User Access & Provisioning
    • Provision and deprovision users, manage permissions, and update call routing as needed.
    • Maintain telecom documentation, change logs, and inventory records.
  • Compliance & Security
    • Ensure systems comply with internal policies and external regulations (e.g., E911 legislation).
    • Assist with implementing security protocols and compliance standards.
  • Collaboration & Training
    • Work closely with IT teams, business units, and external vendors.
    • Provide training and support to end users and other technical staff.
 

Required Skills & Qualifications

  • Hands-on experience with Avaya CM, CMS, Cisco Unity Voicemail, RedSky E911, and Verint platforms.
  • Knowledge of VoIP protocols, call flow configuration, auto attendants, and voicemail systems.
  • Familiarity with unified communications platforms and basic networking (TCP/IP, VLANs, QoS).
  • Strong troubleshooting and diagnostic skills.
  • Excellent customer service, communication, and documentation abilities.
  • Ability to multitask and resolve issues under pressure.

Education & Certifications:

  • Associate degree in information technology, telecommunications, or related field (or equivalent work experience).
  • Certifications such as CompTIA Network+, Cisco CCNA, or Avaya certifications are preferred.
 

Preferred Experience

  • Supporting multi-site or hybrid work environments.
  • Experience with enterprise VoIP analytics and contact center technologies.
Knowledge of scripting (PowerShell, Python) for automation