ZipRecruiter

Log In

1

Cisco Unity Support Specialist Jobs (NOW HIRING)

Oneida Technical Solutions

VOIP Team Lead

Fort Belvoir, VA · On-site

$110K - $120K/yr

Provide Tier 1 and Tier 2 support to users globally utilizing Cisco Call Manager 10.5.2 - 11.5 and Cisco Unity 10.5.2 - 11.5. * Manage and maintain analog fax lines, voicemails, Auto Attendants ...

Oneida Technical Solutions

VOIP Team Lead

Fort Belvoir, VA · On-site

$110K - $120K/yr

Provide Tier 1 and Tier 2 support to users globally utilizing Cisco Call Manager 10.5.2 - 11.5 and Cisco Unity 10.5.2 - 11.5. * Manage and maintain analog fax lines, voicemails, Auto Attendants ...

Hi-Tech Solutions

Network Voice Engineer

Richmond, VA · On-site

... Cisco Unity Voicemail, Cisco Wireless Phones * Knowledge in Video conferencing will be added ... Provide Level 3 support. * Manages delivery team of L2 Engineers * Tracks and updates key ...

University of New Mexico

Core IT Svcs Splst,Sr

Albuquerque, NM · On-site

$105K - $143K/yr

... Cisco Unified Communications infrastructure, includingCall Manager, Unity Connection, Contact Center Express, and associated voicegateways. The specialist will provide daily operational support ...

AmNet Services, Inc.

Systems Analyst - II

Cary, NC

Customer service and Voice/VoIP support experience is required, knowledge of Cisco Call Manger, Cisco Unity is required. An Associate's degree or equivalent experience. Additional Information Vivek ...

next page

Showing results 1-20

All JobsCisco Unity Support Specialist Jobs

Cisco Unity Support Specialist information

See salary details

$12

$24

$45

How much do cisco unity support specialist jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for cisco unity support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Cisco Unity Support Specialists, and how can they be addressed?

Cisco Unity Support Specialists often encounter challenges such as diagnosing complex voicemail integration issues, managing system upgrades with minimal downtime, and ensuring compatibility with diverse telephony environments. Success in this role often depends on strong troubleshooting skills, clear communication with both end users and IT teams, and staying up-to-date with Cisco's latest updates and support documentation. Proactively participating in training sessions and leveraging Cisco's support resources can help overcome these challenges and contribute to professional growth.

What are the key skills and qualifications needed to thrive as a Cisco Unity Support Specialist, and why are they important?

To thrive as a Cisco Unity Support Specialist, you need a strong understanding of VoIP technologies, unified communications, and Cisco Unity systems, often supported by certifications like CCNA or CCNP Collaboration. Familiarity with Cisco Unity Connection, troubleshooting tools, and ticketing systems such as ServiceNow is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused mindset help specialists deliver effective technical support. These skills and qualities are crucial for ensuring seamless communication infrastructure and rapid resolution of user issues in enterprise environments.

What does a Cisco Unity Support Specialist do?

A Cisco Unity Support Specialist is responsible for maintaining, troubleshooting, and supporting Cisco Unity voicemail and unified messaging systems within an organization. They handle tasks such as configuring voicemail boxes, integrating with email systems, managing user accounts, and resolving technical issues related to the Cisco Unity platform. These specialists ensure high availability and performance of the messaging system, provide user support, and may also assist in upgrades and security compliance. Their expertise helps organizations maintain effective communication and collaboration tools.

What is the difference between Cisco Unity Support Specialist vs Cisco Collaboration Engineer?

AspectCisco Unity Support SpecialistCisco Collaboration Engineer
CertificationsCCNA, Cisco Unity certificationsCCNP Collaboration, Cisco Certified Collaboration Professional
Work EnvironmentSupport and troubleshooting of Cisco Unity voicemail and messaging systemsDesign, implement, and optimize Cisco collaboration solutions including voice and video
Employer & Industry UsageTelecom, IT service providers, large enterprisesIT consulting firms, large corporations, service providers

The Cisco Unity Support Specialist primarily focuses on supporting and troubleshooting Cisco Unity voicemail and messaging systems, requiring certifications like CCNA. In contrast, the Cisco Collaboration Engineer designs and implements broader collaboration solutions, often holding advanced certifications like CCNP Collaboration. Both roles are vital in organizations deploying Cisco collaboration tools but differ in scope and responsibilities.

More about Cisco Unity Support Specialist jobs
What job categories do people searching Cisco Unity Support Specialist jobs look for? The top searched job categories for Cisco Unity Support Specialist jobs are:
Cisco Unity Support Specialist jobs near you
Infographic showing various Cisco Unity Support Specialist job openings in the United States as of June 2026, with employment types broken down into 26% Full Time, 73% Part Time, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

11Yrs Senior Unified Communications Engineer/Manager

AHU Technologies, Inc.

Washington, DC • On-site

$75 - $80/hr

Full-time

Posted 13 days ago

Job description

Replies within 24 hours
Role : Senior Unified Communications Engineer
Location : Washington DC (Hybrid)
Client : DC Government
Job Description:
Major Duties
Maintains core infrastructure for Cisco Voice and Video systems.
Responsible for installation, configuration, and troubleshooting of voice and video equipment and applications.
Interfaces with customers, contractors, and vendors to resolve system and Cisco Unified Communications problems, and other issues.
Installs and upgrades the following Cisco voice systems:
Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Session Manager Edition (SME), Expressways, Emergency Response systems, SRST, and voice gateways. Migrates Cisco voice systems from Cisco UCS legacy infrastructure to Cisco Hyperflex.
Migrates Cisco voice and video devices from on-premises infrastructure to Cisco Webex Calling.
Implementation of monitoring tools for all Cisco voice core infrastructure and Cisco voice applications.
Handles alarms with corrective measures or escalates to Cisco TAC for additional support to resolve issues. Program Cisco voice and video devices in bulk.
Runs reports from GUI interfaces and/or CLI Accepts escalated trouble tickets from other Unified Communications team members.
Analyzes and diagnoses complex problems and recommends corrective measures within an appropriate response time in accordance with service level policies.
Works closely with other senior Unified Communications engineers and management to develop test plans and implementation strategies for new products and services. Participates in on-call rotational UC operation support program and always carries communication device(s).
Monitors the communication device(s) for trouble tickets and/or outages and responds to operational requests either as primary or standby on-call representation. Creates implementation and test plans for changes in production.
Implements configuration changes in accordance with the change management processes and procedures, Submits change requests to Change Advisory Board (CAB) and attends meetings to defend the requests in front of the advisory board.
Required: Cisco Certification Network Professional (CCNP) Mastery knowledge of Cisco Collaboration products and technology to design, deploy, and operate associated hardware and software is required.
CONTRACT JOB DESCRIPTION
Responsibilities:
1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
2. Identifies improvements to project standards to achieve high quality services/products.
3. Identifies best practices and standards for the use of the product.
4. Delivers support and design for industry specific technologies that require integration with systems or networks.
5. Interacts with executive level business users or technical experts.
6. Functions as a niche technical SME.
7. Lead experience with technical expertise across large, complex implementations for systems.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
Experience:
  • Cisco Certification Network Professional (CCNP): 4 years (Preferred)
  • CISCO Unified Communication Manager: 8 years (Preferred)
  • CISCO Unity Connection: 8 years (Preferred)
  • 11-15 yrs. conveying technical and functional concepts: 10 years (Preferred)
  • 11-15 yrs. preparing complex technical documentation: 10 years (Preferred)

Compensation: $75.00 - $80.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Apply