Computer Support Specialist Jobs in Illinois (NOW HIRING)

Computer Support Specialist Program Instructor

(Faculty - 212 days)

JOB CLASSIFICATION
Pay grade level: N/A
Compensation: $64,585.22 - $79,001.30 (Step 4B: Class 1 - 8)
Employee category: Faculty. 212 days
Department: Computer Information Systems Technology (CRTE)
Reports to: Dean of Math, Science, Business and Technology
FLSA status: Exempt
Job Code: AA031212INS
Location: Primarily at TEC, but any other college location as assigned by the appropriate administrator
SUMMARY
Kansas City Kansas Community College (KCKCC) is currently searching for a full-time faculty member and coordinator to provide high-quality, learner-centered instruction for students enrolled in the Computer Support Specialist program at any KCKCC location while supporting the institution's mission, vision, and strategic plan.
POSITION DESCRIPTION
Instruction & Curriculum Development

• Teaching & Pedagogy: Provide formal instruction and program leadership utilizing learner-centered pedagogy while maintaining a safe learning environment.
• Curriculum & Syllabi Maintenance: Maintain, update, and align course syllabi to ensure consistency across all instructors; define competencies, grading, scheduling, and textbook requirements.
• Lesson Planning & Materials: Prepare course lesson plans aligned with approved syllabi, selecting textbooks and educational resources in collaboration with program faculty.
• Industry Alignment: Ensure curriculum, learning materials, and resources remain current with evolving IT industry standards.

• Equipment & Labs: Specify, select, operate, and maintain equipment or training modules required for coursework, keeping technology current with industry trends.
• Budget & Procurement:Manage the departmental budget and utilize the e-purchasing system to procure programmatic items within financial constraints.
• Reporting & Compliance: Timely submit required grade, attendance, and administrative reports to support institutional operations.
• Safety & Student Transport: Ensure students follow safety protocols; transport students for field trips, customer jobs, or off-site activities per college guidelines.

Program Leadership & Faculty Coordination

• Faculty Collaboration: Hold regular program meetings with faculty and staff; coordinate with all instructors to create year-long course schedules.
• Advisory Board Leadership: Maintain an industry-based advisory board for the Computer Support Specialist program, convening meetings at least twice per year.
• Assessment & Evaluation: Complete all program review and assessment documentation following Office of Assessment guidelines, coordinating with adjunct faculty to meet institutional requirements.

Student Success, Recruitment, & Service

• Recruitment & Marketing: Assist with student recruitment and program marketing; collaborate with the Marketing department to develop promotional materials (brochures, web content, media spots, posters).
• Job Placement: Assist students with job placement opportunities and follow-up tracking.
• Institutional Service & Growth: Serve on institutional committees as needed and participate in regular professional development.
• Other related duties as assigned by the appropriate administrator.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to train and work with students and learners.
• Strong computer and technology skills, including programming skills.
• Knowledge of the latest industry technology and ability to integrate the technology into the program.
• Adaptability to course technical updates.
• Proficiency with communication and collaboration tools including Zoom and MS Teams.
• Able to work professionally and collaboratively with industry partners.

MINIMUM QUALIFICATIONS

• Education: College certificate in Computer Support Specialist or a related field.
• Industry Certifications or Equivalent Degree: Hold (or have held) one or more of the following industry certifications:
  • A+, CompTIA Security+, CompTIA Network+, CompTIA Server+, or CompTIA Linux+CompTIA
  • CNSS 4011-4016, CEH, CISSP, CISM, or GSEC (SANS)
• Note: A bachelor's degree in computer science can be substituted in place of the industry certification requirement.
• Work Experience: Minimum of two (2) years of professional work experience in the computer industry or a closely related field.
• Administrative & Task Management: Demonstrated ability to manage priorities, schedules, and deadlines for reports and administrative tasks.
• Software Proficiency: Proficient in word processing, spreadsheets, and databases, including Microsoft Office Suite and/or Google Workspace.

PREFERRED QUALIFICATIONS

• Bachelor's degree or higher in Computer Science, Cybersecurity, or a closely related field; OR an associate degree or higher in the program area (or a closely related field).
• Five (5) or more years of professional industry experience in the relevant program area or a closely related field.
• Teaching or training experience.
• Experience using a Learning Management System (LMS) such as Blackboard.
• Demonstrated experience using learner-centered pedagogy.