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Computer Support Specialist Jobs in Chicago, IL (NOW HIRING)

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical ... Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering ...

Posted today

Rasmussen University

Support Specialist

Romeoville, IL · On-site

Support Specialist Rasmussen University Romeoville, IL The Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Desktop Support Specialist Required Skills: Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups. Tooling Proficiency: Active Directory (Domain services, Group Policy ...

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How much do computer support specialist jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for computer support specialist in Chicago, IL is $27.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $30.72 per hour, depending on experience, location, and employer.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
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Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,133 per year, or $27.5 per hour.

Desktop Support Specialist

Prolim Global

Chicago, IL • On-site

Contractor

Posted 23 hours ago

Posted today

Job description

PROLIM Global Corporation (www.prolim.com) is currently seeking Desktop Support Specialist for location, Chicago, IL, United State location for one of our Top clients.
Location: Chicago, IL – Onsite
Duration: 6 Months [ With Possible Extension]
Job Type: Contract
Experience Required: 2-4 Years

Job Summary:

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical support for enterprise hardware, operating systems, and core business applications. The ideal candidate will have strong experience supporting Windows 10/11, macOS, Dell commercial laptops, Active Directory, Microsoft Intune, Autopilot, Tanium, and ServiceNow.

The candidate will be responsible for endpoint provisioning, troubleshooting, lifecycle management, security compliance, and delivering excellent customer support in an enterprise environment.

Key Responsibilities

  • Build, configure, provision, and deploy Dell Windows laptops using Microsoft Intune and Windows Autopilot.
  • Configure and support macOS devices using Jamf.
  • Provide Tier 1/Tier 2 desktop and endpoint support for Windows and macOS users.
  • Troubleshoot hardware failures, operating system issues, application problems, VPN, Wi-Fi, network connectivity, monitors, docking stations, and peripherals.
  • Manage user incidents and service requests through ServiceNow, including logging, prioritization, escalation, resolution, and SLA tracking.
  • Use Tanium for endpoint management, real-time endpoint queries, compliance monitoring, and software deployment.
  • Administer Active Directory, including domain services, Group Policy, user account provisioning, and access management.
  • Support Microsoft Intune and Autopilot for zero-touch device deployment, configuration, and compliance policies.
  • Maintain accurate hardware and software inventory throughout the complete asset lifecycle.
  • Support employee onboarding, offboarding, device replacements, repairs, and equipment disposal.
  • Diagnose and resolve technical issues while minimizing user downtime.
  • Document troubleshooting steps, resolutions, configurations, and asset information.
  • Provide clear and professional technical assistance to non-technical users.
  • Collaborate with IT teams to escalate complex issues and improve endpoint support processes.

Required Qualifications

  • 2–4 years of experience in desktop support, technical support, endpoint support, or desktop engineering in a corporate environment.
  • Strong hands-on knowledge of Windows 10/11 and macOS.
  • Strong experience supporting Dell commercial laptops and enterprise peripherals.
  • Hands-on experience with Active Directory, including Group Policy and account provisioning.
  • Hands-on experience with Microsoft Intune and Windows Autopilot.
  • Experience with Tanium for endpoint management and software deployment.
  • Experience with ServiceNow for ITSM incident and request management.
  • Experience with Jamf for macOS device management is preferred.
  • Strong troubleshooting skills across hardware, software, operating system, VPN, Wi-Fi, and basic network issues.
  • Excellent communication and customer-service skills.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong teamwork, organization, and problem-solving abilities.

Preferred Skills

  • Microsoft Entra ID / Identity Management
  • Windows 11
  • OpenLDAP
  • ServiceNow
  • Microsoft Intune
  • Windows Autopilot
  • Tanium
  • Jamf
  • Active Directory / Group Policy
  • Dell commercial hardware
  • macOS
  • VPN / Wi-Fi troubleshooting

Candidates must be available to work onsite in Chicago from the first day of the engagement.

About PROLIM Corporation   

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. 

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.