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Computer Support Specialist Jobs in Chicago, IL (NOW HIRING)

JobsMight, Inc.

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Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

... Computer Technician, IT Technician, Technical Support Specialist, Microsoft 365, Office 365, Microsoft Office, Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, OneDrive ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical ... Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering ...

Rasmussen University

Support Specialist

Mokena, IL

Support Specialist Rasmussen University Romeoville, IL The Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the ...

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Rasmussen University

Support Specialist

Romeoville, IL · On-site

Support Specialist Rasmussen University Romeoville, IL The Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the ...

Rasmussen University

Support Specialist

Romeoville, IL · On-site

Support Specialist Rasmussen University Romeoville, IL The Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Desktop Support Specialist Required Skills: Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups. Tooling Proficiency: Active Directory (Domain services, Group Policy ...

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Computer Support Specialist information

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$16

$27

$43

How much do computer support specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for computer support specialist in Chicago, IL is $27.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $30.72 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
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What are the most commonly searched types of Computer Support Specialist jobs in Chicago, IL?

The most popular types of Computer Support Specialist jobs in Chicago, IL are:

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For Computer Support Specialist jobs in Chicago, IL, the most frequently searched job titles are:

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The top searched job categories for Computer Support Specialist jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Computer Support Specialist jobs?

Cities near Chicago, IL with the most Computer Support Specialist job openings:

Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,131 per year, or $27.5 per hour.

Help Desk Desktop Support (PART TIME)

JobsMight, Inc.

Chicago, IL • On-site

$20 - $30/hr

Contractor

Posted 19 days ago

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Job description

We are seeking a Help Desk / Desktop Support Specialist to provide reliable, responsive technical support to end users in a primarily remote support environment, with occasional onsite desktop support (BEDFORD PARK, IL) as needed.


The ideal candidate is a customer-focused IT professional who enjoys troubleshooting technical issues, assisting users, and keeping employees productive. This role will handle day-to-day Tier 1/Tier 2 help desk support, including password resets, Microsoft 365 support, workstation troubleshooting, software issues, user account administration, and hardware support.


The position is primarily remote, but the candidate must be available to report onsite periodically for hands-on technical support, workstation setup, hardware troubleshooting, new-hire onboarding, and other IT needs.


Key Responsibilities

  • Provide remote Help Desk / Service Desk support to employees and end users.
  • Troubleshoot and resolve common hardware, software, network, and application issues.
  • Provide Microsoft 365 / Office 365 support, including Outlook, Teams, Word, Excel, OneDrive, SharePoint, and related applications.
  • Perform password resets, account unlocks, user account administration, and access troubleshooting.
  • Assist users with Microsoft Entra ID/Azure AD and Active Directory-related issues.
  • Troubleshoot Windows desktops, laptops, printers, monitors, docking stations, and other peripherals.
  • Assist with employee onboarding and offboarding, including computer setup, software installation, account provisioning, and equipment deployment.
  • Install, configure, update, and troubleshoot desktop applications.
  • Troubleshoot email, Outlook profiles, Microsoft Teams, VPN, Wi-Fi, and connectivity issues.
  • Provide remote assistance using help desk/ticketing and remote support tools.
  • Document troubleshooting steps, resolutions, and user interactions in the ticketing system.
  • Escalate complex technical issues to senior IT staff, infrastructure teams, or third-party vendors when appropriate.
  • Maintain a high level of customer service and communicate technical information clearly to non-technical users.
  • Provide onsite desktop support when hands-on assistance is required.
  • Assist with workstation moves, hardware replacements, equipment installations, and other onsite IT projects.
  • Follow IT security, access-control, data protection, and company policies.

Required Skills & Qualifications

  • 2+ years of experience in Help Desk, Service Desk, Desktop Support, IT Support, or Technical Support.
  • Strong troubleshooting and problem-solving skills.
  • Experience supporting Microsoft 365 / Office 365 environments.
  • Strong knowledge of Windows 10/11 desktop operating systems.
  • Experience with Active Directory and/or Microsoft Entra ID/Azure AD.
  • Experience with password resets, account administration, and user access issues.
  • Familiarity with Microsoft Outlook, Teams, OneDrive, SharePoint, Word, and Excel.
  • Experience troubleshooting laptops, desktops, monitors, printers, docking stations, and peripherals.
  • Familiarity with VPN, Wi-Fi, TCP/IP, DNS, DHCP, and basic networking concepts.
  • Experience working with a ticketing/help desk system.
  • Strong written and verbal communication skills.
  • Excellent customer service skills and a professional, patient approach to working with end users.
  • Ability to work independently in a primarily remote environment.
  • Ability and willingness to provide occasional onsite desktop support when required.

Preferred Qualifications

  • CompTIA A+, Network+, or Microsoft certification.
  • Experience with Microsoft Intune / Endpoint Manager.
  • Experience with Microsoft Entra ID and Microsoft 365 administration.
  • Experience with remote desktop and remote support tools.
  • Experience supporting hybrid or distributed workforces.
  • Experience with endpoint security, antivirus/EDR, and device management.
  • Experience with hardware deployment and new-hire IT onboarding.

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