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Computer Support Specialist Jobs in Bolingbrook, IL

Rasmussen University

Support Specialist

Romeoville, IL · On-site

Support Specialist Rasmussen University Romeoville, IL The Support Specialist works in a team environment to support the campus in operating efficiently and effectively while serving students, the ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist will serve as the in-house IT assistan ... Preferred Qualifications: - Bachelor's degree in computer science or IT related field is a plus ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Bolingbrook, IL

Computer Support Specialist information

See Bolingbrook, IL salary details

$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for computer support specialist in Bolingbrook, IL is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $29.47 per hour, depending on experience, location, and employer.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
More about Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Bolingbrook, IL? The most popular types of Computer Support Specialist jobs in Bolingbrook, IL are:
What job categories do people searching Computer Support Specialist jobs in Bolingbrook, IL look for? The top searched job categories for Computer Support Specialist jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for Computer Support Specialist jobs? Cities near Bolingbrook, IL with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 19% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $54,799 per year, or $26.3 per hour.

Computer Systems Support Specialist

Aqueity

Downers Grove, IL • On-site

$60K/yr

Full-time

Medical, Dental, Vision

Re-posted 23 days ago

Job description

Computer Systems Support Specialist - On-site
Aqueity is looking for a skilled Computer Systems Support Specialist who is responsible for providing technical support and troubleshooting services to our clients. The Computer Systems Support Specialist supports and resolves issues related to workstations, printers, servers, networks, Microsoft 365, and vendor-specific hardware and software. This role requires strong technical aptitude, excellent customer service skills, and the ability to diagnose and resolve a wide variety of IT issues in a fast-paced Managed Services environment.
Responsibilities
Technical Support & Troubleshooting
  • Provide IT support for Microsoft core business applications, operating systems, and cloud services
  • Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Provide basic remote access solution implementation and support: VPN, remote services, and Citrix
  • Support disaster recovery solutions
  • Resolve service requests during the first phone call if possible, and escalate when needed
  • Quickly and correctly identify the user's issue and recommend the most efficient solution
  • Handle difficult situations calmly and with confidence
Service Desk Operations
  • Monitor remote monitoring and management system alerts and respond via service tickets
  • Triage and classify incoming service requests by gathering information
  • Document and track all required information to support accurate ticket reporting
  • Answer all web-based inquiries and phone calls within the Service Desk's response time goals
  • Communicate with customers about incident progress, upcoming changes, or outages
  • Maintain good organization and follow each user issue through to completion
Customer Service & Communication
  • Display empathy for technology users and their challenges
  • Patiently walk users through troubleshooting steps
  • Maintain a positive and friendly attitude toward all team members and users
  • Improve customer service, perception, and satisfaction
Documentation & Knowledge Management
  • Document basic support processes and recurring issues
  • Escalate recurring issues to next-level support engineers as needed
Proactive & Continuous Improvement
  • Productively fill down-time to improve technology infrastructure and processes
  • Proactively suggest solutions to recurring user or technical issues
  • Contribute ideas to enhance service quality and efficiency
Teamwork & Collaboration
  • Work collaboratively within a team environment
  • Communicate effectively with peers and escalate when appropriate

Education & Experience
  • Minimum high school diploma required
  • 2+ years of experience in an end-user technical support role or equivalent combination of education and experience
  • Experience working with an IT managed services provider or IT consulting firm strongly preferred

Required:
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Strong problem-solving and diagnostic skills with the ability to think outside the box
  • Understanding of various support tools, troubleshooting techniques, and how technology is used to provide IT services
  • Technical awareness to match the right resources to technical issues
  • Typing proficiency to ensure quick and accurate service request entry
  • Able to multi-task, adapt to change quickly, and manage competing priorities
  • Strong verbal and written communication skills
  • Ability to translate technical language into user-friendly explanations and action items
  • Self-motivated and able to thrive in a fast-paced environment
  • Detail-oriented documentation skills
  • Able to lift 40 lbs. of computer equipment

Preferred:
  • Experience with ConnectWise and/or Kaseya
  • CompTIA A+
  • Microsoft MTA/MCSA
  • Other relevant IT certifications

What We Offer
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Performance-based bonuses and incentives
  • Supportive and collaborative work culture
  • Professional growth and advancement opportunities
  • On-the-job training and mentorship

Pay: $45-60k per year

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