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Computer User Support Specialist Jobs in Chicago, IL

Aqueity

Computer Systems Support Specialist

Downers Grove, IL · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

Computer Systems Support Specialist - On-site Aqueity is looking for a skilled Computer Systems ... Quickly and correctly identify the user's issue and recommend the most efficient solution * Handle ...

Wje

IT End User Support Specialist

Northbrook, IL

$28.65 - $42.98/hr

  • Medical

  • Retirement

Technical Support * Deliver timely, seamless end-user support with efficient tracking and ... Associate degree in Information Technology, Computer Science, or equivalent experience required.

TEKsystems

IT Site Support Specialist

Batavia, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... user education Qualifications and Requirements Technical education in computer science or ... role The IT Support Specialist is a key player in delivering standard solutions that support ...

TEKsystems

IT Site Support Specialist

Batavia, IL

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... user education Qualifications and Requirements Technical education in computer science or ... role The IT Support Specialist is a key player in delivering standard solutions that support ...

Marmon

End User Support Technician

Carol Stream, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

We are seeking a Level 1 Support Tech to join our team ... You will resolve computer- + user-related issues for our clients. Responsibilities: * Provide ...

DSN Group, Inc.

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

We are seeking a Level 1 Support Tech to join our team ... You will resolve computer- + user-related issues for our clients. Responsibilities: * Provide ...

Next Step Systems

Technical Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

... user-specific and basic networking issues, managing relationship with external IT vendor, and ... Preferred Qualifications: - Bachelor's degree in computer science or IT related field is a plus ...

Tempus

IT Support Specialist

Chicago, IL · Hybrid

$60K - $80K/yr

As a Mid-Level IT Support Specialist, you'll play a critical role in fulfilling the mission of ... computer peripherals, and basic network connectivity. * Account Management: Administer user ...

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All JobsComputer User Support Specialist JobsComputer User Support Specialist Jobs in Chicago, IL

Computer User Support Specialist information

See Chicago, IL salary details

$16

$27

$43

How much do computer user support specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for computer user support specialist in Chicago, IL is $27.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $30.72 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+; strong communication and problem-solving skills are also important. Gaining experience through internships or entry-level IT roles can help build relevant skills for this position.
What are popular job titles related to Computer User Support Specialist jobs in Chicago, IL? For Computer User Support Specialist jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Computer User Support Specialist jobs in Chicago, IL look for? The top searched job categories for Computer User Support Specialist jobs in Chicago, IL are:
Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,133 per year, or $27.5 per hour.

User Support Services Specialist (part-time, extension Sites) Part-time

Moraine Valley Community College

Palos Hills, IL • On-site

$23.56/hr

Part-time

Medical, Dental, Retirement, PTO

Posted 17 days ago

Job description

Posting Details
Position Information
Job Title
User Support Services Specialist (part-time, extension Sites) Part-time
Classification Title
Department
Client Services
Work Location
ALL SITES
Duties
Under direction of the User Support Services Coordinator, the User Support Services Specialist is responsible for first level end-user support for computing related equipment in a networked environment. Responsibilities include the installation, troubleshooting, diagnosing, and repairing of computer equipment/applications.
The User Support Services Specialist is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.
Duties may include, but are not limited to:1. Installs and troubleshoots computing equipment for end users.
2. Loads and configures operating system and applications on new equipment.
3. Coordinates warranty hardware problems with third-party vendors or manufacturers.
4. Assists with hardware and software installation in support of campus wide network development, installation and maintenance activities.
5. Updates supported hardware and software as directed.
6. Keeps /managers informed of product problems and customer situations.
7. Develops and maintains an ongoing documentation effort, including documentations for procedures and processes.
8. Repairs computing equipment as required, including replacement of major hardware components.
9. Assists in installing new, and converted from previous, system software making sure there are adequate controls for backup and recovery.
10. Maintains documentation of all service calls. Log and journal all incoming calls and help requests.
11. Provides first level support for podium setups, phone problems and network connection issues.
12. Supports faculty and student Online Learning and E-mail issues.
13. Maintains Lab wire management and equipment functionality.
14. Assists in training college staff on installed hardware and software.
15. Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance.
16. First level support for all issues received at the Help Desk.
17. Maintains college computer related equipment inventory.
Performs other related duties as assigned.
Education/Experience
Minimum of a High school diploma or high school equivalency/GED
1-3 years' experience working in an end-user computing environment, and experience with PC, Apple and/or mobility devices is required. Associate's degree preferred.
Please ensure the minimum experience required is reflected in your resume and application materials. Minimum one year (full-time equiv. related experience required)
Qualifications
In addition to a minimum of one year experience in an end user computing/user support/helpdesk environment and requirements noted above, other qualifications include: Knowledge of operating system concepts and operation. Familiarly with programs, languages, and supported software packages. Good communication/interpersonal skills.Knowledge of personal computing hardware components. Demonstrated analytical ability to logically approach problem solving.
Position Status
Part Time
Hours
General Hours
Monday-Friday
8:00 a.m.- Noon
On occasion, other hours may be needed for operational needs. Summer schedule may differ.
Must be able to work all campus sites (main campus/Palos Hills and extension sites in Blue Island/ECBI and /or Tinley Park/SWEC)
Salary/Wage
$23.56 plus exceptional benefits
Hourly/Salary
Hourly
Benefits
PT Support Staff Position
Moraine Valley offers a generous benefits plan which includes paid time off, tuition discounts for benefit eligible employees, insurance options, and retirement benefits in a collaborative and friendly environment. These include:
Health, Dental
Tuition reimbursement
MVCC Tuition waiver
SURS Retirement plan
Vacation Days
Holidays
Sick Leave
Personal days
Bereavement days
Tax-sheltered annuity plans
Visit our site to review specific benefits and eligibility criterion for this position/category at www. morainevalley.edu/hr
Review of Applications Begins
08/10/2026
Position Type
Support/Hourly Staff
Posting Detail Information
Posting Number
SS00623P
Open Date
07/27/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Please apply online with required materials (resume, cover letter, complete application with references) prior to review date for best consideration through jobs.morainevalley.edu.
Questions: hr@morainevalley.edu | 708-974-5704

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