ZipRecruiter

Log In

1

Computer User Support Specialist Jobs in Chicago, IL

Wje

IT End User Support Specialist

Northbrook, IL · On-site

$28.65 - $42.98/hr

Technical Support * Deliver timely, seamless end-user support with efficient tracking and ... Associate degree in Information Technology, Computer Science, or equivalent experience required.

TEKsystems

IT Site Support Specialist

Batavia, IL

... user education Qualifications and Requirements Technical education in computer science or ... role The IT Support Specialist is a key player in delivering standard solutions that support ...

TEKsystems

IT Site Support Specialist

Batavia, IL

$20 - $25/hr

... user education Qualifications and Requirements Technical education in computer science or ... role The IT Support Specialist is a key player in delivering standard solutions that support ...

Marmon

End User Support Technician

Carol Stream, IL · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

next page

Showing results 1-20

All JobsComputer User Support Specialist JobsComputer User Support Specialist Jobs in Chicago, IL

Computer User Support Specialist information

See Chicago, IL salary details

$16

$27

$43

How much do computer user support specialist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for computer user support specialist in Chicago, IL is $27.47, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $30.72 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+; strong communication and problem-solving skills are also important. Gaining experience through internships or entry-level IT roles can help build relevant skills for this position.
What are popular job titles related to Computer User Support Specialist jobs in Chicago, IL? For Computer User Support Specialist jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Computer User Support Specialist jobs in Chicago, IL look for? The top searched job categories for Computer User Support Specialist jobs in Chicago, IL are:
Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,131 per year, or $27.5 per hour.

Computer Systems Support Specialist

Aqueity

Downers Grove, IL • On-site

Full-time

Medical, Dental, Vision

Re-posted 15 days ago

Job description

Computer Systems Support Specialist - On-site
Aqueity is looking for a skilled Computer Systems Support Specialist who is responsible for providing technical support and troubleshooting services to our clients. The Computer Systems Support Specialist supports and resolves issues related to workstations, printers, servers, networks, Microsoft 365, and vendor-specific hardware and software. This role requires strong technical aptitude, excellent customer service skills, and the ability to diagnose and resolve a wide variety of IT issues in a fast-paced Managed Services environment.

Responsibilities

Technical Support & Troubleshooting
  • Provide IT support for Microsoft core business applications, operating systems, and cloud services
  • Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Provide basic remote access solution implementation and support: VPN, remote services, and Citrix
  • Support disaster recovery solutions
  • Resolve service requests during the first phone call if possible, and escalate when needed
  • Quickly and correctly identify the user's issue and recommend the most efficient solution
  • Handle difficult situations calmly and with confidence
Service Desk Operations
  • Monitor remote monitoring and management system alerts and respond via service tickets
  • Triage and classify incoming service requests by gathering information
  • Document and track all required information to support accurate ticket reporting
  • Answer all web-based inquiries and phone calls within the Service Desk’s response time goals
  • Communicate with customers about incident progress, upcoming changes, or outages
  • Maintain good organization and follow each user issue through to completion
Customer Service & Communication
  • Display empathy for technology users and their challenges
  • Patiently walk users through troubleshooting steps
  • Maintain a positive and friendly attitude toward all team members and users
  • Improve customer service, perception, and satisfaction
Documentation & Knowledge Management
  • Document basic support processes and recurring issues
  • Escalate recurring issues to next-level support engineers as needed
Proactive & Continuous Improvement
  • Productively fill down-time to improve technology infrastructure and processes
  • Proactively suggest solutions to recurring user or technical issues
  • Contribute ideas to enhance service quality and efficiency
Teamwork & Collaboration
  • Work collaboratively within a team environment
  • Communicate effectively with peers and escalate when appropriate

Education & Experience

  • Minimum high school diploma required
  • 2+ years of experience in an end-user technical support role or equivalent combination of education and experience
  • Experience working with an IT managed services provider or IT consulting firm strongly preferred
Required:
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Strong problem-solving and diagnostic skills with the ability to think outside the box
  • Understanding of various support tools, troubleshooting techniques, and how technology is used to provide IT services
  • Technical awareness to match the right resources to technical issues
  • Typing proficiency to ensure quick and accurate service request entry
  • Able to multi-task, adapt to change quickly, and manage competing priorities
  • Strong verbal and written communication skills
  • Ability to translate technical language into user-friendly explanations and action items
  • Self-motivated and able to thrive in a fast-paced environment
  • Detail-oriented documentation skills
  • Able to lift 40 lbs. of computer equipment
Preferred:
  • Experience with ConnectWise and/or Kaseya
  • CompTIA A+
  • Microsoft MTA/MCSA
  • Other relevant IT certifications
What We Offer
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • Performance-based bonuses and incentives
  • Supportive and collaborative work culture
  • Professional growth and advancement opportunities
  • On-the-job training and mentorship

Pay: $45-60k per year

Powered by JazzHR

lNaTSZ8tYV