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Computer User Support Specialist Jobs in Illinois

SAIC

IL · On-site

$40K - $80K/yr

Description The National Security Customer Group of SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.

Wje

IT End User Support Specialist

Northbrook, IL · On-site

$28.65 - $42.98/hr

Technical Support * Deliver timely, seamless end-user support with efficient tracking and ... Associate degree in Information Technology, Computer Science, or equivalent experience required.

1872 Consulting

Tech Support Specialist

Chicago, IL · On-site

Assists users to resolve computer related problems such as inoperative hardware or software ... Hardware Support functions include, but are not limited to, end user support, desktop support ...

1872 Consulting

Tech Support Specialist

Chicago, IL · On-site

Assists users to resolve computer related problems such as inoperative hardware or software ... Hardware Support functions include, but are not limited to, end user support, desktop support ...

TEKsystems

IT Site Support Specialist

Batavia, IL · On-site

... user education Qualifications and Requirements Technical education in computer science or ... role The IT Support Specialist is a key player in delivering standard solutions that support ...

TEKsystems

IT Site Support Specialist

Batavia, IL

$20 - $25/hr

... user education Qualifications and Requirements Technical education in computer science or ... role The IT Support Specialist is a key player in delivering standard solutions that support ...

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Computer User Support Specialist information

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How much do computer user support specialist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for computer user support specialist in Illinois is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $28.89 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in Illinois?

For Computer User Support Specialist jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in Illinois look for?

The top searched job categories for Computer User Support Specialist jobs in Illinois are:

What cities in Illinois are hiring for Computer User Support Specialist jobs?

Cities in Illinois with the most Computer User Support Specialist job openings:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Illinois as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $53,701 per year, or $25.8 per hour.

Computer User Support Specialist

SAIC

Scott Air Force Base, IL • On-site

$40K - $80K/yr

Other

Re-posted 13 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

80th of 225 rated it services

Job description

Job ID: 2614438
Location: Scott Afb, IL, US
Date Posted: 2026-07-09
Category: Information Technology
Subcategory: IT Systems Engineer
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
The National Security Customer Group of SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).
The successful candidate will assist the as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. They will document and facilitate service requests and restore normal service to the user IAW priority level response times.
  • Provides Tier 1 & 2 deskside end-user support with strong interaction skills
  • Troubleshoot hardware and software issues, image Windows 11 OS, deploy equipment, and perform asset management
  • Perform IMAC (Install, Move, Add, Change) procedures and equipment lifecycle refresh activities.
  • Utilize ServiceNow for updating the IT service management system of record, documenting problem resolution, tracking progress, and ensuring SLA compliance. Update the status of service requests within the IT service management system
  • Experience supporting Active Directory, MS Office Suite, VPN, SCCM, VTC, MS Teams
  • Escalates complex problems to upper-level engineers
  • Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, voice systems, integration, and domain administration
  • Escalation point for Junior and Mid-level desk side engineers
  • Ability to act independently in a high visibility customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues
  • Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.
Qualifications
  • Bachelor's Degree & ten or more years of experience
  • DoD Secret clearance
  • Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
  • Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR Operating System (e.g., Microsoft, Linux, Solaris, etc.)
  • Experience researching and writing documentation and examples for technical personnel
  • Experience with MS Office to include Word, PowerPoint, Visio and Project
  • Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment
  • Strong oral and written communication skills across all levels
  • Self- starter and problem solver
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility

Desired Qualifications
  • DoD TS/SCI clearance
  • ITIL V4 Foundations certification

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

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