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Computer User Support Specialist Jobs in Illinois

CultureFit

IT Support Specialist

Northbrook, IL

We are seeking an IT Support Specialist-Tier II to join our internal IT team and provide day-to-day ... End-User Support Serve as the first point of contact for incoming IT support requests (tickets ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

Manage user incidents and service requests through ServiceNow , including logging, prioritization ... Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering ...

Marmon

End User Support Technician

Carol Stream, IL · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity support for IT issues within an integrated manufacturing/distribution/office facility. Will be part of a ...

TEKsystems

IT Support Specialist

Lisle, IL · On-site

$25 - $33/hr

User account administration and access management knowledge * Excellent customer service and communication skills Position Overview Our client is seeking a Desktop Support Specialist to provide ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Desktop Support Specialist Required Skills: Deep technical knowledge of Windows 10/11, macOS, and ... Log, prioritize, escalate, and resolve user requests and incidents within ServiceNow while meeting ...

DSN Group, Inc.

Be Seen First

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team ... You will resolve computer- + user-related issues for our clients. Responsibilities: * Provide ...

DSN Group, Inc.

Be Seen First

IT Support Specialist

Chicago, IL · On-site

$47K - $55K/yr

We are seeking a Level 1 Support Tech to join our team ... You will resolve computer- + user-related issues for our clients. Responsibilities: * Provide ...

TEKsystems

IT Support Specialist

Lisle, IL

$25 - $33/hr

User account administration and access management knowledge * Excellent customer service and communication skills Position Overview Our client is seeking a Desktop Support Specialist to provide ...

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Computer User Support Specialist information

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How much do computer user support specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for computer user support specialist in Illinois is $25.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $28.89 per hour, depending on experience, location, and employer.

What is a computer user support specialist?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What skills and qualifications are needed to be a computer user support specialist?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What challenges do computer user support specialists face in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

How do I become a computer user support specialist?

To become a computer user support specialist, individuals typically need a high school diploma or equivalent, along with technical knowledge of computer hardware and software. Many employers prefer candidates with postsecondary education or certifications such as CompTIA A+ and strong problem-solving skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

How much does a computer user support specialist make per hour?

A computer user support specialist typically earns between $15 and $25 per hour, depending on experience, location, and certifications. Entry-level positions may pay closer to the lower end, while experienced specialists with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in office or technical environments.

What are popular job titles related to Computer User Support Specialist jobs in Illinois?

For Computer User Support Specialist jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Computer User Support Specialist jobs in Illinois look for?

The top searched job categories for Computer User Support Specialist jobs in Illinois are:

What cities in Illinois are hiring for Computer User Support Specialist jobs?

Cities in Illinois with the most Computer User Support Specialist job openings:

Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Illinois as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution, with an average salary of $53,701 per year, or $25.8 per hour.

IT Support Specialist

CultureFit

Northbrook, IL

Full-time

Posted 16 days ago

Job description

Job Description Position Summary: We are seeking an IT Support Specialist-Tier II to join our internal IT team and provide day-to-day technical support to our employees. This role is ideal for someone early in their IT career who enjoys problem-solving, helping others, and learning a business-focused technology environment. The IT Support Specialist will handle a wide variety of first-level IT support tasks, ranging from basic desktop and login issues to operational questions within our ERP system.

This position works closely with the IT Manager and serves as the primary point of contact for routine IT requests across the organization. Key Responsibilities: End-User Support Serve as the first point of contact for incoming IT support requests (tickets, email, walk-ups). Troubleshoot and resolve common issues such as: Login and password problems Printer and peripheral issues Basic hardware and workstation problems Application access issues Provide clear, friendly communication to users with varying technical skill levels.

ERP & Business Application Support Assist users with basic ERP system tasks, including: Troubleshooting order or transaction issues (e.g., frozen orders) o Helping users access appropriate screens or modules Answering "how-to" questions and assisting with running standard reports Escalate more complex ERP issues to the IT Manager or appropriate internal resources. IT Operations & Administration Create, modify, and disable user accounts and permissions under guidance from the IT Manager. Assist with onboarding and offboarding tasks (system access, equipment setup)

Maintain basic documentation for common issues, procedures, and user guides. Track, prioritize, and document support requests using the company's ticketing or tracking process. Learn company systems, processes, and IT standards over time.

Assist with projects or higher-level tasks as experience grows. Exposure to network, server, or infrastructure work may occur gradually based on interest and capability, but network management is not a primary responsibility of this role. Required Qualifications: 1-3 years of experience in an IT support, help desk, or technical support role (or equivalent education/experience).

Basic understanding of: Windows operating systems Microsoft Office / Microsoft 365 o Printers and common office hardware Strong troubleshooting and problem-solving skills. Excellent communication skills with a customer-service mindset. Ability to prioritize tasks and manage multiple requests in a fast-paced environment.

Preferred Qualifications: Experience supporting an ERP system or other business applications. Familiarity with Active Directory, user permissions, or ticketing systems. Basic networking knowledge (helpful but not required).

IT certifications (CompTIA A+, Network+, etc.) are a plus but are not required.

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