Computer Operator Jobs in Michigan (NOW HIRING)

Salary: $24.32 - $44.63 Hourly
Location : Lansing, MI
Job Type: Permanent Full Time
Job Number: 0801-26-22-62SF
Department: Technology, Management and Budget
Opening Date: 05/19/2026
Closing Date: 6/2/2026 11:59 PM Eastern
Bargaining Unit: NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Job Description
About DTMB: The supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.
About the position: This position performs information technology work supporting enterprise contact center applications, including cloudbased and legacy platforms. Responsibilities include supporting State Agencies by processing incidents and service requests, performing routine system maintenance, and configuring application components such as workflows, routing logic, and user settings using approved tools and established procedures. The position supports integrations with enterprise systems, including customer relationship management (CRM) platforms, by executing predefined processes and validating system functionality. The employee works under supervision and escalates issues requiring advanced analysis,
design, or system changes to senior staff.
View the Position Description here:
Position Location: This position is located in Lansing, MI. Candidates should confirm work location and schedule at the time of interview. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week (subject to change).
What We Are Looking For: We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens. This person needs to be an excellent communicator, adjusting communication style and messages to varying audiences to ensure understanding. We need an individual who understands the value of standards and can advocate for them in a way that is understood and supported. Excellent customer service is core to our culture, being able to motivate and support team members, manage expectations, and conduct ourselves with integrity is key to how we work. You need to embrace diversity, have a team-oriented mindset, communicate effectively with a wide range of professionals, and have a desire to invest in the success of the Division.
If you are a self-motivated person who wants a challenge and to work in a highly paced environment, we are interested in hearing from you!
What We Offer: The State of Michigan offers competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, access to professional development training, excellent vacation and sick time policies, and an ability to successfully juggle your work and family life. We would like the opportunity to share with you more about the benefits of working for the state and joining the State of Michigan employee family if you are interested. Please consider sending in your application today.
Required Education and Experience
Education
Information Technology Programmer/Analyst P11/12
Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
Alternate Education and Experience
Information Technology Programmer/Analyst P11 - 12
Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
OR
Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
Additional Requirements and Information
You must attach a detailed resume, cover letter and official transcript to your application (word or pdf). Failure to do so will result in your application packet being screened out as incomplete. If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out.
This position may be eligible for a sign-on bonus up to $2,500. Up to $1,250 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.
Classifications for the $2,500 bonus are:
Information Technology Infrastructure Analyst
Information Technology Programmer/Analyst
Information Technology Project Coordinator
Information Technology Project Manager
Information Technology Specialist
Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.
Certain positions may require certification in specific information technology programs.
View the job specification at:
DTMB does not participate in STEM-OPT
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.
Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
ITPRANE9-Do you possess one of the following?An associate's degree or higher with at least 16 semester (24 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management, or mathematics. If so, please attach a copy of your official college transcripts.ORAt least an educational level typically acquired through the completion of high school and at least two years of experience as an application programmer, computer operator, IT Technician, or at least two years (4,160 hours) of experience as an Information Technology Student Assistant.

• Yes
• No

02
How many years do you have experience working with Contact Center as a Service (CCaaS) platform or contact center technologies? Examples include NICE CXone, Amazon Connect, Genesys, Cisco Contact Center, Five9, or similar systems.

• None
• Some, but less than 1 year of experience
• 1 to 2 years of experience
• 2 to 3 years of experience
• More than 3 years of experience

03
Describe your experience working with Contact Center as a Service platform or contact center technologies.
04
How many years of experience do you have providing technical support for business applications, users, or systems? Examples include troubleshooting issues, resolving incidents, managing user access, or supporting system changes.

• None
• Some, but less than 1 year of experience
• 1 to 2 years of experience
• 2 to 3 years of experience
• More than 3 years of experience

05
Describe your experience in providing technical support for business applications, users, or systems.
06
How many years do you have experience working with an enterprise ticketing system like BMC Helix (Remedy)?

• None
• Some, but less than 1 year of experience
• 1 to 2 years of experience
• 2 to 3 years of experience
• More than 3 years of experience

07
Describe your experience working with customers, business users, or team members to identify and resolve technical issues.
08
How comfortabl...