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Computer Lab Help Desk Jobs (NOW HIRING)

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Desired Skills: BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Provide personal computer and operating system technical support to LAN/WAN/Remote user community ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

RK Supply

Help Desk Technician

Midland, TX · On-site

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or ...

FLATLAND HOLDINGS LLC

Help Desk Technician

Midland, TX · On-site

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Provide personal computer and operating system technical support to LAN/WAN/Remote user community ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Install, modify, and repair computer hardware and software. * Clean up computers. * Run diagnostic ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... Candidates with a college degree in computer science, network administration, or computer ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Provide personal computer and operating system technical support to LAN/WAN/Remote user community ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Install, modify, and repair computer hardware and software. * Clean up computers. * Run diagnostic ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Ensures computer, software, and account setups are validated for accuracy, compliance, and alignment with organizational standards. * Acts as liaison between the Help Desk and all business units to ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for ...

City of Neenah

Help Desk / Computer Technician

Neenah, WI · On-site

$50.60K - $72.33K/yr

The City of Neenah is seeking a Help Desk / Computer Technician to provide technical support for City systems and applications; configure and support computer hardware and software; work with user ...

CFS

Help Desk Specialist

Huber Heights, OH

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... Respond to and resolve user queries and issues related to computer hardware, software, operating ...

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Computer Lab Help Desk information

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$12

$23

$33

How much do computer lab help desk jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for computer lab help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Lab Help Desk, and why are they important?

To excel as a Computer Lab Help Desk professional, you need a strong understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by an associate degree or relevant IT coursework. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is commonly required. Exceptional customer service, clear communication, and patience are essential soft skills for assisting users with varying technical backgrounds. These skills ensure timely resolution of technical issues, minimize downtime, and create a supportive environment for lab users.

What are some common challenges faced by Computer Lab Help Desk staff, and how can they be addressed?

Computer Lab Help Desk staff frequently encounter challenges such as managing high volumes of support requests during peak times, troubleshooting a wide range of hardware and software issues, and assisting users with varying levels of technical ability. These challenges can be effectively addressed by developing strong problem-solving and communication skills, prioritizing tasks based on urgency, and maintaining up-to-date knowledge of lab systems and software. Collaboration with IT teams and ongoing training can also help ensure efficient support and a positive experience for lab users.

What does a Computer Lab Help Desk do?

A Computer Lab Help Desk provides support and assistance to students, staff, or users in a computer lab environment. Their primary responsibilities include troubleshooting hardware and software issues, helping users with login problems, installing or updating software, and ensuring that all equipment is functioning properly. They may also enforce lab policies and help maintain a safe and productive workspace. Computer Lab Help Desk staff often serve as the first point of contact for technical issues in the lab.

What is the difference between Computer Lab Help Desk vs Computer Support Specialist?

AspectComputer Lab Help DeskComputer Support Specialist
CredentialsBasic certifications (e.g., CompTIA A+), relevant trainingAdvanced certifications often preferred (e.g., Network+, Security+)
Work EnvironmentEducational institutions, libraries, computer labsCorporate offices, data centers, technical support centers
Employer & IndustrySchools, universities, public institutionsIT companies, corporate sectors, government agencies
Job FocusAssisting users with hardware/software issues in labsDiagnosing and resolving broader technical problems across systems

The Computer Lab Help Desk primarily supports users within educational or public lab environments, focusing on hardware and basic software issues. In contrast, the Computer Support Specialist handles a wider range of technical problems across various industries, often requiring more advanced certifications and technical expertise.

More about Computer Lab Help Desk jobs
What job categories do people searching Computer Lab Help Desk jobs look for? The top searched job categories for Computer Lab Help Desk jobs are:
Computer Lab Help Desk jobs near you
Infographic showing various Computer Lab Help Desk job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
HELP DESK

HELP DESK

Infojini Inc

Washington, DC

$23.25 - $31.75/hr

Contractor

Posted 20 days ago

Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Edison, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Title      : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm)

Location: Washington, DC (locals only)

Duration: 12 months contract position

Client    : Direct Client  Job Description: 

The contractor is required have:- 

1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.   Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. 
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.
 Desired Skills: BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE
HDI or SDI Certification is PREFERABLE
Thanks & Regards,Anthony Vance

Qualifications

1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
3.Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.   Demonstrated ability to concisely summarize and document client issues is required.
4.At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft Outlook
5.Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources. 
6.Strong Level 1 network and VPN diagnosis and troubleshooting skills.
7.Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
8.Demonstrated analytical and problem solving skills.
9.Strong interpersonal and communication skills who can work with people at various levels of the organization.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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