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Complex Director Jobs (NOW HIRING)

Lodging Dynamics

Complex Director of Finance

San Diego, CA · On-site

$115K - $130K/yr

JOB SUMMARY The Complex Director of Finance functions as both property's strategic financial business leader. This position provides continuous leadership and guidance in all matters relating to the ...

Marriott

Complex Director of Sales

Nashville, TN

Are you a strategic, results-driven sales professional with a passion for hospitality? We're looking for a Complex Director of Sales to help lead revenue strategy, drive new business, and support the ...

AIG

Senior Complex Director, Excess

Boston, MA

$118K - $173K/yr

Join us as a Senior Complex Director to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Excess Casualty ...

AIG

Senior Complex Director, Excess

Chicago, IL

$118K - $173K/yr

Join us as a Senior Complex Director to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Excess Casualty ...

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Complex Director information

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$129.5K

$140K

$148.5K

How much do complex director jobs pay per year?

As of Jun 10, 2026, the average yearly pay for complex director in the United States is $140,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,000.00 and $145,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Complex Director, and why are they important?

To thrive as a Complex Director, you need strong leadership abilities, multi-property management experience, and a background in hospitality or property management, often supported by a bachelor’s degree in hospitality or business. Familiarity with property management systems (PMS), financial reporting tools, and revenue management software is typically required. Outstanding interpersonal skills, strategic thinking, and the ability to motivate teams set top candidates apart. These competencies are crucial to ensure operational excellence, maximize profitability, and deliver exceptional guest experiences across multiple properties.

What is the difference between Complex Director vs Project Manager?

AspectComplex DirectorProject Manager
CredentialsOften requires advanced degrees in management or industry-specific certificationsTypically holds a bachelor's degree; PMP certification common
Work EnvironmentOversees multiple projects or operations within a complex facility or organizationManages individual projects from initiation to completion
Industry UsageUsed in industries like healthcare, hospitality, or large-scale facilitiesCommon across various industries including construction, IT, and engineering

The Complex Director focuses on overseeing multiple interconnected projects or operations within a large organization, requiring strategic management skills. In contrast, a Project Manager handles specific projects, ensuring they meet goals, deadlines, and budgets. While both roles require strong leadership and organizational skills, the Complex Director's role is broader, often involving higher-level decision-making and coordination across departments.

How does a Complex Director typically balance overseeing multiple properties and ensuring consistent operational standards across sites?

A Complex Director is responsible for managing several properties within a portfolio, which requires strong organizational and leadership skills. To maintain consistency, they often establish standardized operating procedures, conduct regular site visits, and hold frequent meetings with property managers. Effective communication and delegation are key, as the director must coordinate with various department heads to align goals and address challenges promptly. This role demands adaptability, as each property may have unique needs, and success depends on fostering collaboration across teams while upholding overall brand and service standards.

What is a Complex Director?

A Complex Director is a senior management professional responsible for overseeing the operations of multiple properties or business units within a company, typically in the hospitality or real estate industries. Their role involves coordinating the efforts of individual property managers, ensuring consistency in service standards, streamlining operations, and achieving overall financial and operational goals. Complex Directors often focus on strategic planning, budgeting, staff development, and maintaining high levels of guest or tenant satisfaction. Their leadership ensures that all locations under their supervision operate efficiently and profitably.
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Complex Director jobs near you
Infographic showing various Complex Director job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $140,000 per year, or $67.3 per hour.

Complex Director of Sls & Mkt

Sheraton Rockville

Rockville, MD • On-site

Other

Posted 3 days ago

Job description

Compensation TypeYearlyHighgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

LocationOverview

The Complex Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering.  The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Complex Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.

Responsibilities
  • Responsible for leading & driving top line revenue for traditional sales segments to include group, volume transient & catering.
  • Assesses & reacts to market trends, market share & the competitive hotel environment.
  • Develops and implements a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales & marketing budget that supports all initiatives.
  • Act as the hotel's voice of the customer and communicate key issues/concerns at all levels of the organization.
  • Fluent in reading/assimilating/using Smith Travel Research data, financial P&L, mix of sales, forecasting, group pace/position & a wide array of traditional hotel reporting.
  • Ability to understand and communicate market trends, demand generators, supply/demand and economic factors affecting hotel performance.
  • Conduct comprehensive competitive set reviews, SWOT analysis & keep tabs on new supply.
  • Understand GEO source & ability to develop a plan to penetrate the primary markets.
  • Develop/implement key segment strategy & managing key accounts (both existing & target).
  • Design effective sales deployment schemes & market assignments.
  • Develop sales goals designed to achieve budget & market share targets.
  • Manage group pace measurement and set sales production goals.
  • Manage sales activity & travel schedule.
Qualifications
  • Bachelor's degree preferred in Marketing
  • At least 3 years' experience as a sales leader, with prior hotel sales experience.
  • Experience dealing with/communicating with ownership groups and asset management.
  • Proficient in managing/using sales automation (DELPHI) & PMS systems.
  • Experience working collaboratively with revenue management.
  • Well rounded knowledge of all market segments and channel sources, as well as ability to develop a strategic plan for each.
  • Excellent communication and presentation skills.
  • Strong interpersonal skills and ability to work in a team environment.
  • Ability to direct, lead, train, motivate & drive a direct sales team; and develop a cooperative & competitive team spirit & winning attitude.
  • Must be proficient in MS Office including Word, Excel, and Power Point.
  • Must be able to multitask and prioritize departmental functions to meet deadlines
Employment Type: OTHER

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