Company Manager Jobs (NOW HIRING)

Principal Duties and Responsibilities (Essential Functions**):

• Provide exceptional customer service in all aspects of artist relations, with a particular emphasis on ensuring artists’ comfort and sense of security.
• Work to create and maintain an inclusive company culture and atmosphere.
• Provide company management support to all guest artists involved in productions during the repertory season, as assigned by Company Manager.
  • Process guest and artist travel reimbursements in accordance with OSF and CBA guidelines.
  • Manage coordination with OSF IT team for performing company email addresses, key card access, and other personnel as designated.
  • Approach challenges with a creative, solutions-oriented mindset and a strong commitment to customer service.
  • Facilitate travel and housing logistics, ensuring timely and accurate updates in scheduling databases. Responsibilities include but are not limited to booking airline tickets and ground transportation for guest artists, OSF staff, and business guests; maintaining open communication with relevant departments regarding itinerary changes; and tracking travel progress to assist with rebooking in the event of delays or schedule shifts.
• Facilitate housing requests and processes for assigned guests. This includes, but not limited to:
  • Generating internal housing procedures, coordinating inbound and outbound shipping of personal belongings, maintaining records of housing, and travel related expenses, collecting, and tracking pet deposits, and supplemental rents due.
  • Collaborating with the Director of Operations, and Company Manager, and the Housing Manager to support property maintenance and cleaning efforts, with the goal of minimizing apartment turnaround time and meeting ongoing housing needs.
  • Perform inbound and outbound walkthrough inspections, reporting all needed repairs to Facilities or property managers. Determine and process deposit refunds.
• Participate in the department's 24/7 emergency On-Call schedule. The Director of Operations will assign shifts that include weekday, weekend, and evening shifts; this may include transporting individuals, unlocking housing units, reporting urgent housing/maintenance needs, responding to Stage Management requests, and addressing other unexpected or emergent needs as they arise.
• Support general OSF hospitality efforts, including, but not limited to providing hospitality during half hours, secondaries and tech rehearsals, coordinating meal deliveries, and assisting with receptions, company parties, and opening night toasts.

Provide driving/transportation services as needed, including (but not limited to): shuttle services, artist transport, pickup and delivery of mail, packages, other materials; and returns to local stores. Driving OSF  Fleet vehicles to transport guests, employees, or fixtures and furnishings is a requirement of the position which may require weekend and evening work, or after-hours requests for assistance. While driving, employees must follow all traffic laws including but not limited to: Posted Speed Limits, Signal Lights, Signs, Designated Airport Rules, Cell Phone Rules, Intoxication Rules, and others. Follow OSF policies and procedures regarding vehicle key, cleaning, maintenance, fueling and storage.  

• Manage purchases using a company credit card in accordance with OSF spending policies; ensure expenses align with approved budgets and maintain accurate tracking and reconciliation of transactions.

Supervision Received: Company Manager

Supervision Exercised: N/A

Minimum Qualifications & Skills:  

Education: High School degree or equivalent experience. 

Work Experience: One year of professional experience in customer service/hospitality-oriented position or equivalent education or years of experience in another industry. 

Skills, Abilities, and/or Knowledge: 

• Proficient in Microsoft Office Suite (Word, Access, Excel) and email communication. Basic knowledge of website maintenance and updates.
• Strong organizational skills and excellent communication across all platforms—verbal, written, and interpersonal.
• A collaborative and people-oriented approach, with a demonstrated ability to engage and build relationships with a diverse range of artists, technicians, and managers.
• Able to demonstrate calm, efficient problem-solving and multitasking abilities in a fast-paced environment.
• Able to quickly learn and adapt to custom scheduling and tracking technology tools.
• Strong communication skills, with a proven ability to provide exceptional customer service and collaborate effectively with company members, managers, co-workers, and vendors from diverse backgrounds.
• Able to maintain a positive work atmosphere, ensuring professional and respectful interactions in all situations.
• Demonstrates a high level of attention to detail, observation skills, and a proactive, solutions-oriented approach.
• Maintains the highest degree of confidentiality in handling sensitive information
• Must be of legal age to drive rental vehicles. Possess a valid driver's license and maintain a clean Motor Vehicles Record (MVR).

Preferred Qualifications & Skills:

Education: Some college coursework preferred.

Work Experience: Background in theatre or live entertainment strongly preferred. Prior experience in company management is a plus.

Skills, Abilities, and/or Knowledge: 

• Excellent organizational and motivational skills.
• Ability to work with minimal supervision.
• Working knowledge of cloud-based collaboration software.

Physical Ability: 

• Frequently required to climb stairs, walk across campus (often while pulling a wagon), and navigate a variety of terrain including but not limited to steep inclines.
• Occasionally required to climb straight ladders and kneel, crouch, stoop, and crawl as needed.
• Must be able to lift and carry up to 50 pounds occasionally as part of housing support, hospitality deliveries, or other logistical support tasks.
• Driving a motorized vehicle is a requirement. All weather conditions and low visibility driving is a requirement. 

Hours Requirements:   

40 hours per week. Position may require weekend and evening work and often receives after-hours requests for assistance.