Community Services Manager Jobs in Oregon (NOW HIRING)

The Community Services Supervisor provides supervision and support to Community Services staff and oversees the operations of client service delivery in the community services program. This position ensures consistent application of program policies, compliance with funding requirements, and effective service delivery. The Supervisor is responsible for staff supervision and development, program oversight, and participation in budget development and monitoring. The role also collaborates with internal departments and community partners to support coordinated service delivery and continuous improvement of client services.

ESSENTIAL FUNCTIONS OF THE POSITION:

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. These duties are a representative example of position expectations. Actual duties assigned may vary and change depending on the business needs of the department and the agency.

• Oversee program operations to ensure services are delivered in accordance with agency policies, funding requirements, and applicable regulations.
• Participate in the development and implementation of departmental policies, procedures, and service delivery standards.
• Manage and monitor program funding to ensure cost control and expenditure goals.
• Review and approve invoices and payment requests to ensure compliance with agency policies and funding requirements.
• Maintain comprehensive knowledge of program requirements, funding guidelines, and compliance standards.
• Provide guidance and support in resolving complex client issues, including escalation and service barriers.
• Support staff development through coaching, training, and performance feedback.
• Collaborate with internal departments and external partners to support coordinated service delivery and community engagement.
• Participate in agency outreach and community engagement activities, including warming centers, the Point-in-Time Count, and community tabling events.
• Participate in reporting, quality assurance, and continuous improvement activities to strengthen program effectiveness.
• Perform other related duties as assigned to support agency operations.
• Participate in development, implementation and management of work plans, contracts and grant activities.
• Participate in workgroups, trainings, conferences, and professional development activities related to community services, program administration, and service delivery improvement.
• Provide leadership and supervision to assigned personnel, including participation in recruitment, selection, onboarding, retention, cross-training, and professional development activities.
• Monitor staffing levels, productivity, team dynamics, performance metrics, and work processes to support effective workforce planning, operational efficiency, continuous improvement, and organizational success.
• Hold employees accountable for safe, productive, and policy-compliant work performance by providing regular supervision, coaching, feedback, documentation, and performance evaluations.
• Perform routine supervisory responsibilities in accordance with established timelines and organizational requirements, including conducting supervisory meetings and approving timesheets and leave requests.
• Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas.
• Drive a company vehicle in the performance of duties. Driving will be required for travel to outreach and community engagement activities, off-site meetings, workgroups, trainings, conferences, partner agency meetings, and to perform other essential functions as needed.
• Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.

KNOWLEDGE, SKILLS & ABILITIES

Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.

• Knowledge of principles and practices related to community services, program administration, contract and grant management, budgeting, and service delivery.
• Knowledge of applicable federal, state, and local regulations, funding requirements, compliance standards, and reporting requirements related to assigned programs.
• Knowledge of supervisory principles and practices, including employee development, performance management, coaching, accountability, and team leadership.
• Knowledge of quality assurance, continuous improvement processes, and data-informed decision-making practices.
• Knowledge of workplace safety practices and ability to promote and enforce safe work behaviors and compliance with organizational policies and procedures.
• Ability to interpret, apply, and communicate policies, procedures, regulations, contracts, and funding requirements accurately and effectively.
• Ability to plan, organize, prioritize, and coordinate multiple assignments, projects, deadlines, and operational responsibilities in a fast-paced environment.
• Ability to monitor budgets, expenditures, contracts, invoices, and financial activities with accuracy and attention to detail.
• Ability to analyze situations, identify problems, evaluate options, and implement effective and timely solutions.
• Ability to provide leadership, direction, supervision, and support to staff in a manner that promotes accountability, collaboration, professional growth, and employee engagement.
• Ability to coach, mentor, and develop employees through constructive feedback, training, and ongoing support.
• Ability to maintain professionalism and composure while managing sensitive, complex, or escalated situations involving clients, staff, or community partners.
• Ability to establish and maintain effective working relationships with employees, clients, community partners, funding agencies, and the public.
• Ability to communicate effectively both verbally and in writing in a professional, respectful, and courteous manner with individuals from diverse backgrounds and experiences.
• Ability to work collaboratively with internal departments, external organizations, and community stakeholders to support coordinated services and organizational goals.
• Ability to maintain confidentiality and exercise sound judgment and discretion in handling sensitive information and personnel matters.
• Ability to participate in community outreach activities, public events, trainings, meetings, and professional development opportunities.
• Ability to adapt to changing priorities, organizational needs, funding requirements, and service delivery expectations.
• Demonstrated accountability, reliability, initiative, and commitment to organizational mission, values, and high levels of employee engagement.
• Demonstrated willingness to receive feedback, adapt, learn new skills, and participate in ongoing professional growth and development.
• Proficiency in the use of computers, electronic communication systems, databases, Microsoft Office applications, and other software related to program operations and reporting.
• Ability to safely operate a motor vehicle, maintain a valid driver's license, and meet agency driving requirements for travel related to program operations