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Communication Operator Jobs (NOW HIRING)

Prime Healthcare

PBX Operator

Mission, TX · On-site

Mission Regional Medical Center - Mission, TX We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is ...

St. Joseph Medical Center

Switchboard Operator

Kansas City, MO · On-site

$14.50 - $18.50/hr

St Joseph Medical Center - Kansas City, MO We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is ...

St Joseph Health

Communications Operator

Bryan, TX · On-site

$15 - $18.45/hr

Every day, you will execute vital communication tasks, managing platforms, drafting content, and operating systems to ensure timely information dissemination. You'll also contribute to strategy by ...

St. Joseph Health

Communications Operator

Bryan, TX · On-site

$15 - $18.45/hr

Every day, you will execute vital communication tasks, managing platforms, drafting content, and operating systems to ensure timely information dissemination. You'll also contribute to strategy by ...

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Communication Operator information

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$10

$23

$44

How much do communication operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for communication operator in the United States is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.96 per hour, depending on experience, location, and employer.

What is a communication operator?

Communication Operators are professionals responsible for managing and directing communications within an organization or between organizations and the public. They operate communication equipment such as radios, telephones, and computers to dispatch information, relay messages, and coordinate responses, especially in emergency situations. Communication Operators play a critical role in ensuring that information is accurately and efficiently transmitted to the right parties. Their work is essential in fields like emergency services, security, transportation, and large organizations where constant communication is necessary.

What are the key skills and qualifications needed to thrive as a communication operator, and why are they important?

To excel as a Communication Operator, you need strong verbal and written communication skills, quick decision-making abilities, and a high school diploma or equivalent. Familiarity with radio dispatch systems, computer-aided dispatch (CAD) software, and emergency response protocols is typically required. Exceptional multitasking, stress management, and attention to detail are vital soft skills for this role. These competencies ensure accurate information relay, effective coordination, and timely response in high-pressure situations.

What are some common challenges communication operators face during high-pressure situations, and how can they effectively manage them?

Communication Operators often encounter high-pressure scenarios, such as emergency calls or critical incidents, where quick thinking and calm decision-making are essential. Managing multiple calls, relaying accurate information, and prioritizing tasks can be challenging when the workload spikes. To handle these situations effectively, operators rely on strong organizational skills, thorough training in protocols, and support from their team. Regular debriefings and ongoing professional development also help operators improve their stress management and communication abilities.

What is the difference between Communication Operator vs Radio Dispatcher?

AspectCommunication OperatorRadio Dispatcher
CredentialsTypically requires a high school diploma or equivalent; certifications varySimilar requirements; often includes specialized radio operation training
Work EnvironmentCall centers, customer service, emergency communication centersEmergency services, transportation hubs, public safety agencies
Employer & IndustryTelecom companies, emergency services, government agenciesPolice, fire departments, transit authorities
Search & Comparison IntentOften compared for communication roles in customer service or emergency responseCompared for roles involving dispatching and radio communication in public safety

Communication Operators and Radio Dispatchers share similar skills in radio communication and customer service, but they differ mainly in their work environments and specific responsibilities. Communication Operators often handle general communication tasks in call centers or customer service, while Radio Dispatchers focus on coordinating emergency or transportation services via radio. Both roles require similar certifications and are vital in their respective industries.

More about Communication Operator jobs

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What states have the most Communication Operator jobs?

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What are popular job titles related to Communication Operator jobs?

For Communication Operator jobs, the most frequently searched job titles are:

Communication Operator jobs near you
Infographic showing various Communication Operator job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

PBX Operator

Mission, TX • On-site

Mission Regional Medical Center
Hospitals • 51 - 200 employees
Learn more about Mission Regional Medical Centerexternal

Per diem

Re-posted 18 days ago

Mission Regional Medical Center rating

5.6

Company rating: 5.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

930th of 1,066 rated hospitals

Job description

Overview
Shift's Available: Variable
Employment Type: Per Diem (PD/PRN)
Hours: Variable
Location: Mission Regional Medical Center - Mission, TX
We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/PRN as needed.
Responsibilities
Essential Duties and Responsibilities (includes, but not limited to):
  • Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
  • Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel
  • Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments
  • Support communication during hospital emergencies or critical events by coordinating calls and information flow
  • Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications
Before we go any further, we do have some deal-breakers. You must have:
  1. High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
  2. Previous PBX experience preferred.
  3. Previous experience in office or receptionist.
  4. Effective written, verbal communication, and interpersonal skills.
  5. Ability to multi-task, prioritize needs to meet required timelines.
  6. Analytical and problem-solving skills.
  7. Customer Services experience preferred.

Employment Status
Per Diem
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

What Mission Regional Medical Center employees say

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About Mission Regional Medical center

Sourced by ZipRecruiter

Mission Regional Medical Center is a 297-bed non-profit community hospital that provides inpatient and outpatient hospital services to the people of the Rio Grande Valley. Rated one of the top hospitals in the country for clinical excellence in many services, including maternity and orthopedic care, Mission Regional Medical Center has been offering quality health care for more than 65 years.

Industry

Hospitals

Company size

51 - 200 Employees

Headquarters location

Mission, TX, US

Year founded

1954

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