Hybrid | Holland, MI | Full-Time | 8hr shifts
Position Overview
We are seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a healthcare location in Washington, DC. This is a hybrid role, combining on-site, patient-facing responsibilities with remote work as business needs allow.
This role plays a critical part in ensuring the timely, accurate, and compliant handling of medical record requests. It is ideal for someone who enjoys working directly with patients, is detail-oriented, and is interested in long-term growth within a healthcare organization.
Key Responsibilities
Responsibilities include, but are not limited to:
- Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
- Provide phone support to patients, providers, and authorized requestors
- Process Release of Information (ROI) requests accurately and timely
- Fax, scan, and manage incoming and outgoing medical record requests
- Burn medical images to CDs and share images electronically as required
- Support client relationship management through professional communication
- Assist with reporting and administrative duties such as data entry and email
- Ensure compliance with HIPAA, privacy regulations, and facility policies
Training & Onboarding
- DHISC Training
- On-the-job, onsite training during the first 30 days
Skills
- Strong customer service and communication skills
- Comfortable working in a patient-facing, front desk environment
- Detail-oriented with the ability to manage confidential information
- Reliable, punctual, and professional
- Ability to multitask and work independently
Benefits & Growth Opportunities
- Full-time benefits, including:
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Tuition reimbursement
- Paid Time Off, including major holidays
- Hybrid work environment with opportunities for growth and advancement within the company
Qualifications
- High School Diploma or GED required
Must be 18 years of age or older