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Commission Customer Support Jobs in Ohio (NOW HIRING)

Burletto

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Entry Level Business Sales and Customer Support Reps

Columbus, OH · On-site

$40K - $55K/yr

We Offer: • Base Pay, Commission + Bonuses • Comprehensive Training • Leadership Training • ... Customer care, sales, entry level sales, customer relations, entry level, entry level sales ...

Burletto

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Entry Level Business Sales and Customer Support Reps

Columbus, OH · On-site

$40K - $55K/yr

We Offer: • Base Pay, Commission + Bonuses • Comprehensive Training • Leadership Training • ... Customer care, sales, entry level sales, customer relations, entry level, entry level sales ...

Synergy Sales Inc

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Customer Sales Associate

Kettering, OH · On-site

$800 - $1.20K/wk

We are currently hiring a Customer Sales Associate to join our growing team and support our ... Weekly pay * performance-based bonuses * commission incentives * paid training * leadership ...

Synergy Sales Inc

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Customer Sales Associate

Kettering, OH · On-site

$800 - $1.20K/wk

We are currently hiring a Customer Sales Associate to join our growing team and support our ... Weekly pay * performance-based bonuses * commission incentives * paid training * leadership ...

All Pro Recruiting

Sales Technician

Cleveland, OH · On-site

$40K - $45K/yr

... and customer support. This individual will be responsible for identifying target markets ... commission structure with strong earning potential · Remote flexibility with local travel ...

New

American Windows and Exteriors

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Sales Representative

Cincinnati, OH · On-site

$25/hr

We are seeking additional customer support for our growing business. American Windows and Roofing ... Reliable transportation is a must. · Unlimited Commissions/earnings • Opportunities for Fast ...

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People also search for

All JobsCommission Customer Support JobsCommission Customer Support Jobs in Ohio

Commission Customer Support information

What is the difference between Commission Customer Support vs Sales Support Specialist?

AspectCommission Customer SupportSales Support Specialist
Primary RoleAssist customers with commission-related inquiries, resolve issues, and provide product supportSupport sales teams by managing client accounts, preparing sales materials, and facilitating sales processes
Required SkillsCustomer service, communication, knowledge of commission structuresCustomer service, sales knowledge, CRM proficiency
Work EnvironmentCall centers, customer support departments, online supportSales offices, client-facing roles, online platforms
CertificationsCustomer service certifications, industry-specific knowledgeSales certifications, CRM training

While both roles involve customer interaction and support, Commission Customer Support focuses on assisting clients with commission-related issues, whereas Sales Support Specialists primarily aid sales teams and manage client accounts to facilitate sales processes.

What are the most commonly searched types of Customer Support jobs in Ohio? The most popular types of Customer Support jobs in Ohio are:
Commission Customer Support jobs near you

Customer Experience Associate

JACK Main

Cleveland, OH

$16 - $21.25/hr

Other

Posted 20 days ago

Job description

Customer Experience Associate

The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience.

Successful candidates are expected to show initiative, dedication, and willingness to take advice and direction. Must also be able to maintain excellent communication, both with internal and external Jack Entertainment clients and team members. The Customer Experience Associate will be a part of a team that is the voice of our brand.

Essential Functions:

  • Provide excellent customer service via chat, email, and phone.
  • Resolve complaints in a timely and efficient manner.
  • Work with multiple teams to improve the customer experience.
  • Be a subject matter expert on the betJACK mobile app and JACK Casino properties.
  • Stay current on all offerings and promotions.
  • Escalate problems as they arise.
  • Constantly evaluate opportunities to enhance the customer journey.
  • Review identification documents for verification.
  • Maintain strict confidentiality of account information.
  • Assist payment & fraud specialists in upholding the company's security and preventing fraudulent activities.
  • Advise players on responsible gaming tools and act proactively on player's gaming patterns.
  • Troubleshoot any technical issues.
  • Keep ahead of customer support industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
  • Participate in the testing of new products and services.
  • Perform additional duties as assigned.

Knowledge, Skills & Abilities:

  • Self-starter with the ability to positively influence team members.
  • This position is an hourly shift-based position. Flexible and willing to work weekday or weeknights and weekends due to varying shifts.
  • Online troubleshooting technical issues relating to customers and products.
  • Proven track record of success in customer service via online gaming, sports wagering, or relevant industries.
  • Goal-driven with strong problem-solving and organizational skills.
  • Proficient working knowledge of computer programs.
  • Natural desire to question, re-think and optimize customer support processes in order to meet the needs of the customer.
  • Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving performance.

Education and Experience:

  • Bachelor's degree preferred
  • Minimum one year of previous inbound call center experience
  • Type 40 words per minute
  • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred.
  • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
  • At least 21 years of age.

Required Certification/License:

  • This position requires you to obtain, and maintain an Ohio Casino Control Commission Gaming Employee license, and an Ohio Lottery Commission Gaming License.

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