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Commercial Lines Associate Account Manager information

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$33.5K

$69.2K

$102K

How much do commercial lines associate account manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for commercial lines associate account manager in the United States is $69,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $80,500.00 per year, depending on experience, location, and employer.

What is a commercial lines associate account manager?

Commercial Lines Associate Account Managers are insurance professionals who assist with managing business insurance accounts for clients. They support account managers and agents by handling client inquiries, processing policy changes, preparing documents, and ensuring that renewals and endorsements are completed accurately. Their role involves maintaining strong relationships with clients, carriers, and other team members to deliver excellent customer service and help businesses manage their commercial insurance needs.

What are the key skills and qualifications needed to thrive as a commercial lines associate account manager?

To thrive as a Commercial Lines Associate Account Manager, you need strong knowledge of commercial insurance products, risk assessment, policy servicing, and preferably a relevant insurance license such as Property & Casualty. Familiarity with insurance management systems (like Applied Epic or AMS360), quoting platforms, and client relationship management tools is typically required. Excellent organizational skills, attention to detail, and proactive communication are valued soft skills for effectively supporting clients and the account team. These abilities are crucial for ensuring accurate policy management, client satisfaction, and smooth workflow in a dynamic insurance environment.

What are some common challenges faced by commercial lines associate account managers, and how can they be addressed?

Commercial Lines Associate Account Managers often juggle multiple client accounts, policy renewals, and coverage changes simultaneously, which can make time management a key challenge. Staying organized and prioritizing tasks, often with the help of agency management systems, is essential to ensure deadlines are met and clients receive timely service. Additionally, the role requires clear communication and attention to detail to avoid errors in policy documentation and client correspondence. Collaborating closely with underwriters, producers, and senior account managers helps address complex client needs and fosters a supportive work environment.

What is the difference between Commercial Lines Associate Account Manager vs Commercial Lines Customer Service Representative?

AspectCommercial Lines Associate Account ManagerCommercial Lines Customer Service Representative
CredentialsLicenses, insurance certifications, relevant experienceBasic insurance knowledge, customer service skills
Work EnvironmentOffice setting, client interaction, policy managementOffice or call center, handling customer inquiries
Employer & Industry UsageInsurance agencies, brokerages, carriersInsurance companies, agencies, brokerages

The Commercial Lines Associate Account Manager typically handles policy management, client relationships, and renewals, requiring specific insurance credentials. In contrast, the Commercial Lines Customer Service Representative focuses on responding to client inquiries and providing basic support. Both roles are essential in the insurance industry but differ in responsibilities and required qualifications.

How much do commercial lines associate account managers make?

Commercial Lines Associate Account Managers typically earn between $45,000 and $65,000 annually, depending on experience, certifications, and the size of the employer. Entry-level positions may start lower, while experienced professionals with specialized knowledge can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.
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Commercial Lines Associate Account Manager jobs near you
Infographic showing various Commercial Lines Associate Account Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $69,177 per year, or $33.3 per hour.

Commercial Lines Associate Account Manager

Hibbs-Hallmark & Company

Tyler, TX • Remote

Full-time

Re-posted 28 days ago

Job description

Who We Are

Hibbs-Hallmark & Co. Insurance is a diversified risk management company providing a complete portfolio of services including custom-designed traditional insurance and self-insurance programs, loss control, and claims administration. Our ability to be innovators in the industry has enabled us to become one of the largest risk management firms in the Southwest, with offices in Tyler, Dallas, Forney, Austin, Houston, and San Antonio. We will continue to work hard to earn business and provide our clients with the highest possible level of service and expertise. www.hibbshallmark.com

Structure and Ownership

With roots back to the 1800s, Hibbs-Hallmark & Co. Insurance was the founding entity for Heartland Security Insurance Group in 2001. Heartland is comprised of eight different insurance and risk management businesses, providing products and services globally. Each of the companies offers solutions to distinct client groups in the federal, state, and private sectors. The organization has been under continuous private family ownership for 50 years. Today, it has over 60 stockholders as well as ESOP ownership. In addition to providing an important retirement benefit to associates, the ESOP assures that everyone in the organization has a vested interest in providing the very highest level of service to the client.

Commitment to the Community

Hibbs-Hallmark & Co. Insurance, and the parent organization, Heartland Security Insurance Group, have a long history of philanthropy to the local, national, and international communities.

Licensing

Hibbs-Hallmark & Co. Insurance is licensed in all fifty (50) states.

Commercial Lines Associate Account Manager

Primary Responsibility

The Commercial Lines Associate Account Manager will be primarily responsible for servicing and handling commercial accounts with a total book between $50,000 to $300,000 in revenue.

Essential Functions & Responsibilities

Provide technical support for the producer in maintaining existing commercial accounts in accordance with the objectives and procedures outlined in the agency procedures and workflows

Responsible for coordinating the renewal process, account development and retention of existing customers

Collect necessary renewal marketing information such as supplemental applications, schedules and loss runs

Provide quotes for new and existing business, update applications, assist with marketing process, prepare proposals/summaries and/or premium comparisons

Ability to handle insured and underwriting questions

Ability to create and process finance agreements

Orders and issues binders, certificates, policies, endorsements, and other related items

Complete all billings and invoicing on new business, renewals, endorsements, audits, and monthly reports

Proficient in all Account Processor essential functions & responsibilities

Responsible for maintaining the integrity of client and policy information in the agency management system

Establish and build relationships with customers and carriers

Additional Functions & Responsibilities

Provide backup and support for other team members.

Pursue a program of personal and professional development through Total CSR

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

High school diploma or equivalent and/or college degree

Hold a valid Texas General Lines Agent License

At least one year of commercial experience

Proficient in tasks such as policy checking, endorsement and audit processing.

Preferred Qualifications

College degree

A minimum of one of the following designations: QCLS, ACLS, PCIA, ACSR, CISR, AAI, CPCU, CIC or CRIS

A minimum of two years of commercial lines insurance experience

Knowledge, Skills & Abilities

Intermediate to advanced-level proficiency with Microsoft Office

Ability to learn the agency management software.

Ability to work with internal and external clients at all levels.

Ability to follow directions.

High level of organizational skills.

Ability to work independently self-motivated and meets timed deadlines.

Ability to follow processes and procedures set forth by the agency.

Ability to problem solve

Strong attention to detail and the ability to work with a high degree of accuracy.

Ability to work with a team.

Ability to communicate professionally, both oral and written.

Ability to build and maintain client relationships.

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