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Commercial Customer Service Representative Jobs (NOW HIRING)

Kyyba

CSR

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Job Title: CSR About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a ... or commercial customers reaching out for servicing support through the channels of phone, email ...

Preferred Bank

Customer Service Rep I

Tarzana, CA · On-site

$16.75 - $23/hr

Customer Service Representative Responsible for providing customer service by receiving, paying and ... for commercial customers, etc. * Balance cash drawer and other receipt daily, as well as ATM ...

Preferred Bank

Customer Service Rep II

Irvine, CA · On-site

$17.25 - $23.25/hr

Customer Service Representative Responsible for providing customer service by receiving, paying and ... commercial customers, and new account. * Balance cash drawer and other receipt daily, as well as ...

Bing Recruitment

CSR

Patchogue, NY · Hybrid

$65K - $90K/yr

The Customer Service Representative (CSR) supports the Commercial Lines team by performing critical clerical, technical, and administrative tasks required to maintain commercial insurance accounts.

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Commercial Customer Service Representative information

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How much do commercial customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for commercial customer service representative in the United States is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a commercial customer service representative?

Commercial Customer Service Representatives are professionals who serve as the primary point of contact between a company and its business clients. They handle inquiries, resolve issues, process orders, and provide information about products or services tailored to commercial accounts. These representatives ensure client satisfaction by addressing concerns promptly and maintaining strong business relationships. Their role may also include coordinating with internal departments and supporting sales teams to meet client needs.

What are the main challenges a commercial customer service representative faces when handling business clients' accounts?

Commercial Customer Service Representatives often work with multiple business clients who each have unique needs and expectations. A key challenge is managing complex account inquiries or service requests efficiently while maintaining a high level of professionalism and accuracy. Representatives must balance urgent client demands with compliance procedures and internal policies, often coordinating with sales, underwriting, and claims teams. Building strong relationships and clear communication are essential for resolving issues promptly and ensuring client satisfaction in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a commercial customer service representative, and why are they important?

To thrive as a Commercial Customer Service Representative, you need a background in customer support, strong problem-solving skills, and knowledge of business products or services, often supported by a high school diploma or relevant experience. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Exceptional communication, patience, and the ability to manage multiple priorities help you excel in client interactions. These skills are crucial for maintaining customer satisfaction, building strong client relationships, and ensuring efficient resolution of business inquiries.

What is the difference between Commercial Customer Service Representative vs Inside Sales Representative?

AspectCommercial Customer Service RepresentativeInside Sales Representative
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; sales training or certifications beneficial
Work EnvironmentCustomer support centers, offices, or client sitesOffice settings, call centers, or remote
Employer & IndustryManufacturers, wholesalers, service providersRetail, wholesale, B2B sales
Primary FocusHandling customer inquiries, resolving issues, maintaining client relationshipsGenerating sales, prospecting, closing deals

The main difference is that Commercial Customer Service Representatives focus on supporting existing clients and resolving issues, while Inside Sales Representatives actively pursue new sales opportunities and generate revenue. Both roles require strong communication skills and industry knowledge, but their primary objectives differ.

What cities are hiring for Commercial Customer Service Representative jobs?

Cities with the most Commercial Customer Service Representative job openings:

Who are the top companies hiring for Commercial Customer Service Representative jobs?

The top employers for Commercial Customer Service Representative jobs are:

What states have the most Commercial Customer Service Representative jobs?

States with the most job openings for Commercial Customer Service Representative jobs include:

What are popular job titles related to Commercial Customer Service Representative jobs?

For Commercial Customer Service Representative jobs, the most frequently searched job titles are:

Commercial Customer Service Representative jobs near you
Infographic showing various Commercial Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,526 per year, or $19.5 per hour.

CSR (Customer Service Rep)

Columbus, IN • On-site

Summers Plumbing Heating & Cooling - Columbus
See more jobs at Summers Plumbing Heating & Cooling - Columbusexternal

$29K - $34K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

Summers Plumbing, Heating, & Cooling is actively searching for a self-motivated full-time CSR (Customer Service Rep) to join our HVAC and plumbing office team. Can we count on you to smile through the phone? Are you a customer care superstar? Are you interested in starting a career with a stable, respected, and sought-after home services company? If so, read on!We offer our home services CSRs a highly competitive compensation of $29,000-$34,500/year plus commission. Don't forget about our well-rounded benefits package that includes medical, dental, vision, life insurance, and a company-matched 401(k) plan! We believe in fostering a positive work atmosphere where our employees are happy to come to work! Come join our team and apply today! ABOUT SUMMERS OF COLUMBUSOur knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 15 locations covering most of Indiana, the most recent being in Dayton, OH. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond! A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REP)As one of our best Customer Service Reps, you arrive each day determined to serve the needs of our customers and staff. Without our customer relations, we wouldn't be able to keep our clients informed, educated, and smiling. You quickly build and maintain relationships and effectively demonstrate superb interpersonal skills.A strong flow of communication helps keep our office running smoothly. Your exceptional communication skills help you clearly explain our HVAC and plumbing products to new and existing clients. In an effort to keep our records up to date, you document every customer interaction. With an understanding of our company's core values and services, you happily fit right in! QUALIFICATIONSCustomer service experiencePositive and professional demeanorGreat written and verbal communications skillsAble to pass a background check and drug screeningCan you efficiently work independently and with a high-functioning office team? Do you have experience in customer care and support? Are you proactive, reliable and punctual? Are you customer-focused and results-driven? Can you uphold composure under pressure? Are you service-oriented, patient, and able to empathize with others? If so, you're just the CSR (Customer Service Rep) we're looking for, apply today! WORK SCHEDULEOur CSRs (Customer Service Reps) appreciate working a full-time schedule that includes working from 8:00am-5:00pm. ARE YOU READY TO JOIN OUR TEAM?If you're a customer service rockstar who's looking to launch their career with a reputable home services company, fill out our initial 3-minute, mobile-friendly application. We can't wait to meet you!Location: 47201